Paulsgrove Surgery

Paulsgrove Surgery

Good customer service

— Anonymous

Verified review (2260209) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

Asthma clinic

Had a little wait, overall was very pleased

— Anonymous

Verified review (2260194) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Amazing, thank you for leaving feedback.

Overall, how was your experience of our service? Good

Paulsgrove Surgery

All good

— Anonymous

Verified review (2260187) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you.

Overall, how was your experience of our service? Very good

The surgery is excellent

It is always a pleasure to use the Paulsgrove Surgery, unfortunately I don't get the option to use this surgery much, it always seems to be Cosham, which is a shame as it is closer to me and the surgery is excellent.

— Mark A

Verified review (2259679) Review left 10 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, unfortunately our Paulsgrove site is very small so there are very limited appointments there.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Very pleasant and approachable

Seen on time, staff all very pleasant and approachable.

— Anonymous

Verified review (2253303) Review left 10 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

That's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Very helpful

— Tracey C

Verified review (2252866) Review left 10 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Made me feel relaxed and calm

The appointment went well, the nurse on duty made me feel relaxed and calm during the blood extraction. I am well pleased

— Anonymous

Verified review (2252711) Review left 10 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Oh that's wonderful, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

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Which best describes you? Patient

Excellent service

Excellent service, no problems.

— Ian D

Verified review (2249863) Review left 10 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Great, thank you!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

When I went for my review, the nurse told me that I was overweight so I then asked about the new injection. She didn’t know how I could speak to somebody about it. when I did eventually speak to somebody they said a doctor review my case the doctor then replied saying I wasn’t eligible for the new weight loss jab as it is not being issued on NHS in Hampshire and Isle of Wight which I know is not true because somebody I’ve just spoke to just received the weight loss jab and they are only two stone overweight. When I looked on the government website it says that you meet the criteria you need to have certain things which is diabetes, overweight, heart problems or lack of sleep which I have all of these. So yes, I think the service is very poor.

— Anonymous

Verified review (2249423) Review left 10 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

From 23 June 2025, NHS England has said that a patient who meets the NHS priority cohort qualifying criteria (a BMI of at least 40 and four or more of the weight related comorbidities) should be able to access medication in a primary care setting, if both patient and clinician agree it is the most appropriate treatment option. However, this does not mean that this service is available yet. It will take time for it to be designed and put into place safely. We have been informed that in Hampshire and the Isle of Wight, we will not be in a position to provide this service on prescription until later this year (autumn). Additional pathways for patients with lower BMIs are also being developed.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

An excellent service

Excellent service. Staff are always professional and helpful.

— Anonymous

Verified review (2249245) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Amazing, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Weight Management Appointments

Weight Management Appointments
Mr Shlomo Molho - provides excellent, professional advice and sets realistic goals.

— Robert W

Verified review (2249232) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

That's great to hear, I will pass your kind comments on. Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

Excellent service and treatment.

— Nicholas G

Verified review (2249219) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Great, thank you!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Your recent appointment

Was very happy.

— Raymond F

Verified review (2249193) Review left 11 months ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

That's good to hear, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Quick, friendly and well explained

Very quick, everything was explained to me, very friendly.

— Keith V

Verified review (2248533) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Perfect, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and pleasant professional

Jane took mum’s bloods, always a kind and pleasant professional. The receptionist was also very helpful, especially with booking another appointment for a steroid injection. Really good experience.

— Anonymous

Verified review (2244614) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving such positive feedback, I will pass your comments on.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

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Which best describes you? Next of kin

Very polite

The nurse was very polite and talks you through what is going on.

— Tony J

Verified review (2239991) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very nice and welcoming

They were very nice and welcoming and explained everything

— Anonymous

Verified review (2237977) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service and lovely people

As usual, good service and lovely people. Always helpful, polite friendly.

— Paul R

Verified review (2236924) Review left 11 months ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

B12 injection

Only went for a B12 injection but the service was fine.

— Peter L

Verified review (2236067) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Good experience

— Anonymous

Verified review (2235678) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, if you would like some guidance around booking appointments, please follow this link to our website https://www.portsdowngrouppractice.co.uk/clinics-and-services/appointments-tests-referrals/appointments-with-the-doctors/book-an-appointment/

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient