Paulsgrove Surgery

Very professional

Very professional from reception to HCA.

— Robert W

Verified review (2126727) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

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Which best describes you? Patient

Paulsgrove Surgery

Very comfortable with the surgery and all the staff.

— Anonymous

Verified review (2126042) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very kind and polite

The nurse was very kind and polite and friendly.

— Anonymous

Verified review (2126035) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to leave lovely feedback.

Overall, how was your experience of our service? Very good

Great staff

I went for a blood test and the staff was great but I've not heard back yet.

— Anonymous

Verified review (2125865) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to leave feedback. If there is a follow up needed from your results you would be contacted, do feel free to get in contact with us though if you would like any details regarding your results. You can also check results on the NHS app, to save time on the phone/coming into surgery.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Reassured by the thorough consultation

I like this surgery. The reception staff are friendly and helpful. I was also fortunate that my appointment was on time and I was reassured by the thorough consultation and examination from the GP.

— Martin S

Verified review (2125285) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

That's lovely to hear, thank you for leaving feedback, we appreciate you taking time to do this.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Effective, polite and courteous

Appointment was on time. Clinician was effective, polite and courteous.

— Adrian B

Verified review (2124801) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

That's great, thank you for leaving feedback, we appreciate you taking time to do this.

Overall, how was your experience of our service? Very good

Good service

Good service, clean and tidy and friendly service.

— Anonymous

Verified review (2120269) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we appreciate you taking time to do this.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated with respect

Very polite. Treated with respect.

— Keith V

Verified review (2116855) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

That's great, thank you for leaving feedback, we appreciate you taking time to do this.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Pain free blood test.

— Grantley W

Verified review (2115130) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No hesitation in recommending

The doctor was very thorough, knowledgeable, helpful and friendly.
Called the next day to follow up.
Would have no hesitation in recommending him.

— Malcolm D

Verified review (2115084) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we appreciate you taking time to do this.
Sorry you feel this way - our appointments are released 1 week ahead for that day. I can assure you that we have plenty of contact centre staff answering the phones, in December 16,321 calls were answered, and there were a total of 25,843 appointments available to book.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen on time

All the staff were pleasant, the place was warm and comfortable. Seen on time, absolutely fine.

— Michael L

Verified review (2115048) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we appreciate you taking time to do this.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen quite quickly

I received a warm welcome at the reception window and directed to enter the waiting room. Although I was early for my appointment I was seen quite quickly. The waiting room was quite chilly. The nurse who tested my blood pressure and who asked me the well being questions was respectful and polite and easy to talk to. I had a very positive experience for my first visit.

— Sian J

Verified review (2114977) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback. Unfortunately we aren't allowed to have heaters due to health and safety reasons, but we will see if there is anything we can do.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Tried to book an appointment only for it to be cancelled by yourself. The service you offer and online booking system is flawed beyond belief.

— Steven H

Verified review (2114934) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. I am sorry that your appointment was cancelled, this is something that we try to avoid, however, we cannot plan for all short notice absence which is generally the reason.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite and efficient

Polite and efficient staff.

— Anonymous

Verified review (2114889) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we appreciate you taking time to do this.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Perfect

Appointment for my blood test was on time and the phlebotomist extremely pleasant to talk to, she carried out the test quickly and efficiently, in and out in less than 10 minutes. Perfect.

— Anonymous

Verified review (2110552) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

Always so friendly at Paulsgrove, always a great service, always pleased to help in any way possible, keep up the good work.

— Jacqueline E

Verified review (2110456) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

That's great to hear, thank you for your lovely feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

All good.

— Elizabeth H

Verified review (2110453) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A positive experience

My experience of my appointment at Paulsgrove Surgery to see the clinician concerning my blood pressure was a positive experience, she was very professional and explained it to me very well.

— David N

Verified review (2110416) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your lovely feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Supportive, encouraging

Very supportive, encouraging, good at listening.

— Margaret M

Verified review (2110413) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your lovely feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent attention

I was seen on time and received excellent attention.

— Anonymous

Verified review (2110406) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

That's great to hear, thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient