Paulsgrove Surgery

Blood test

Overall pleasant experience, staff were friendly and helpful, however blood test could've been taken better.

— Anonymous

Verified review (2086988) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry your blood test left yo with bruising, this is often a common outcome, however if you are concerned please contact the Practice directly and we will investigate and provide our findings directly to you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Very good.

— Anonymous

Verified review (2086983) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Very good

Very good but still haven’t received my medical records yet. I put in for my medical records quite a while ago and still waiting.

— Lorraine M

Verified review (2086971) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. All SAR medical record requests are issued within the standard timeframe of 30 days (90 days if more complex). If this time has exceeded or you have had not contact please contact the surgery as the request may not have been received.

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

The medication I was given by the Doctor did not help my problem for going to the surgery unfortunately, sorry!

— Mervin B

Verified review (2086952) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. We are sorry that the medication has not helped in this instance. Sometimes it can take a while to diagnose and find the medication that works for you, please do recontact for a follow up appointment.

Overall, how was your experience of our service? Neither good nor poor

Paulsgrove Surgery

I had a very good experience.

— Anonymous

Verified review (2082673) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

We are pleased, thanks for your comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Support, kindness and understanding

I can not tell you how good attending Shlomo’s social prescriber sessions have been. I was really quite low in mood before seeing him he is very motivational and his words stay with me and have helped me make so many positive decisions and when I thought I really couldn’t do more he helped me to see there was so much more I could do. I have grown in confidence in making my own goals. I still have a way to go I feel and need further help to continue to improve my life habits. But his support, kindness and understanding has been incredible, his non judgmental manner and gentle understanding is the only reason I am now doing what I am. This is such a great service! Thank you.

— Sharon H

Verified review (2082589) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide such kind comments. We will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen on time

Warm welcome on arrival and seen on time.

— Ivan L

Verified review (2082468) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

The nurse I saw was very good, got my blood first go, keep up the good work.

— Anonymous

Verified review (2082325) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thorough, polite

All staff encountered were polite and helpful. Medical professionals were thorough and took their time explaining different things to me.

— Megan S

Verified review (2082291) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

I’ve always had good service from everyone.

— Carol G

Verified review (2044333) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

Polite, on time, knew what to do, professional, no problems.

— Anonymous

Verified review (2043816) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

The medical practitioner that saw my mother was very knowledgeable and was able to prescribe a course of antibiotics for an ear infection.

— Anonymous

Verified review (2042998) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments that we will share with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Paulsgrove Surgery

Only went for a blood pressure test.

— Leslie M

Verified review (2042854) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Impeccable throughout

The services I have received are impeccable throughout my visits! The Drs, Receptionist, Nurses, and their pharmacists are all excellent at their jobs! (Meaning the Tasks that lay ahead for all of them!) Dealt with acknowledgement, excellence, and professionalism, in all their chosen professions! Keep up the Excellent work.

— Mervin B

Verified review (2040331) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you very much for your positive feedback, we will ensure that this is shared with our team.

Overall, how was your experience of our service? Very good

Appointment

Not good

— Dean G

Verified review (2040223) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Seen and diagnosed very quickly.

— Neil W

Verified review (2039896) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you.

Overall, how was your experience of our service? Very good

Great service

Great service, waited only 5 mins to be seen, friendly doctor, made me feel at ease and not rushed.

— Tracy C

Verified review (2038514) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments that we will share with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly doctor

Friendly doctor listened and came up with action plan.

— John E

Verified review (2038488) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Lady I saw was very nice.
Trying to get an appointment is awful though!

— Anonymous

Verified review (2038383) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. I am pleased that your appointment was to your expectations once sourced.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Very happy with staff who take my blood.

— Anonymous

Verified review (2038330) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient