In receipt of a text message, l attended surgery, to use the booth to check my blood pressure. This disclosed my blood pressure was rather high. Arrangements were made to see a Clinician to check my blood pressure a couple of days later. I attended the surgery at the allocated time and date. Whilst being worried, immediately the Clinician put me at ease. Using a blood pressure reading mechanism. The Clinician established, that my blood pressure was within the permitted limits. Initially this episode was worrying. But by the intervention of this excellent Clinician my concerns were allayed.
— Anonymous
Verified review (2421743)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you very much for your detailed and thoughtful feedback. I appreciate you taking the time to share your experience.
I understand that this situation initially caused you some concern, and I’m really pleased to hear that the clinician was able to reassure you and put you at ease during your appointment. It’s encouraging to know that you felt supported and that your concerns were addressed effectively.
Your kind comments will be shared with the team, and we truly value your feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
ECG
Friendly, professional and on time
— Rosemarie V
Verified review (2421655)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you very much for your kind feedback. I’m delighted to hear that you found the service friendly, professional, and punctual.
Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Michal John
T409399
Review left 1 month ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you very much for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
Blood test appointment
Good service
— Anonymous
Verified review (2419065)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. I’m pleased to hear that you were happy with the service provided—it’s much appreciated.
Overall, how was your experience of our service?
Very good
Blood test etc
Very good experience and very professional.
— Ronald G
Verified review (2418272)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you very much for your kind feedback. I’m delighted to hear that you had a very good experience and felt the service was professional.
Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
ECG
It was an ok appointment
— Carol P
Verified review (2418081)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. I appreciate you taking the time to share your experience, and I’m glad your appointment was satisfactory.
If there’s anything we could do to improve your experience further, your comments would always be welcome.
Overall, how was your experience of our service?
Good
Review from Google
This person left a star rating but no comment.
— Taylor Shires
T406528
Review left 1 month ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you very much for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
Review from Google
This person left a star rating but no comment.
— Dave Gunner
T406529
Review left 1 month ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you very much for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
Request for doctor appointment.
Doctors listened to what I and my daughter had to explain and dealt with it professionally. He was very professional.
— Valerie O
Verified review (2417685)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you very much for your kind feedback. I’m really pleased to hear that you and your daughter felt listened to and supported, and that the care provided met your expectations.
Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Good service
Good professional service
— William S
Verified review (2417678)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you very much for your kind feedback. I’m really pleased to hear that you felt you received a good, professional service—it’s very much appreciated.
Overall, how was your experience of our service?
Very good
Foot dressing
Staff were very friendly and helpful, especially the receptionist
— Anonymous
Verified review (2413596)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your kind feedback. We’re very pleased to hear that you found our staff friendly and helpful, and we especially appreciate you highlighting the receptionist. Your comments will be shared with the team and are very much appreciated.
Overall, how was your experience of our service?
Very good
Diabetes review
Took urine sample
Did blood test/ weight and BP
— Anonymous
Verified review (2413302)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We’re pleased to hear that your appointment went smoothly and that the necessary checks and tests were completed as planned. We appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
Your service is very good. The staff are really wonderful. It's a shame that the cleaning staff let them down, especially in Paulsgrove, where I found bin in the waiting room hasn't been emptied in over a fortnight. This really frustrates your staff who work there to give an excellent service, but the cleaners let them down
— Mark B
Verified review (2413294)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you very much for taking the time to leave your feedback. We’re really pleased to hear your kind comments about our staff and the service they provide, and we appreciate you recognising their hard work and commitment.
We’re sorry to hear about your concerns regarding the cleanliness of the waiting room at our Paulsgrove site. This is clearly not the standard we expect, and we understand how frustrating this can be for both patients and staff. Thank you for bringing this to our attention — your comments will be shared with the management team so this issue can be addressed with our cleaning contractors.
We value your feedback, as it helps us identify areas that need improvement while continuing to support the excellent work of our staff.
Overall, how was your experience of our service?
Very good
Review from Google
The staff was very helpful and went above and beyond to try and help with a recent wound i needed help with very happy with the service I recieved many thanks
My only concen is I had to have alot of appointments at Kingston cresent regarding the wound cleaning and I have asked several time for appointment at paulsgrove or cosham they not had any for at least six weeks I dont drive and have mobility issues it costing me at least £11 on taxi one way each week I attend Kingston cresent appointment if there one thing the surgery need to approve on is more wound appointment more in the north of city cosham or paulsgrove please many thanks
— Kelly Heywood
T395768
Review left 2 months ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you very much for taking the time to leave such detailed feedback. We’re really pleased to hear that you felt well supported by the team and that you were happy with the care provided for your wound.
We’re sorry to hear about the difficulties you’ve experienced needing to attend appointments at Kingston Crescent, particularly given your mobility issues and the cost and inconvenience of travel. We understand how challenging this must be. Demand for wound care appointments can vary across sites, but we recognise how important it is to provide care as close to home as possible wherever we can.
Your comments have been shared with the practice team, and feedback like this is very valuable as we continue to review how we organise services across our locations. We would encourage you to contact the practice directly so we can look at your individual circumstances and see how best we can support you.
Thank you again for your kind words and for sharing your experience.
Review from Google
Excellent service. Very nice nurse
— Tony
T395769
Review left 2 months ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you very much for your kind feedback. We’re pleased to hear you received excellent service and that you were well looked after by our nursing team.
Chest problem
What happened is what I expected, now still awaiting chest results
— Fredrick B
Verified review (2401815)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback.
We are glad to hear that your appointment went as expected. We apologise for the delay in receiving your chest results and appreciate your patience. If you have any concerns or need an update, please contact the practice directly.
Overall, how was your experience of our service?
Very good
Attended for heart clinic
Nurse practitioner was friendly and professional and put me at ease.
— Stephen B
Verified review (2401781)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback.
We are pleased to hear that our nurse practitioner was friendly, professional, and helped put you at ease. Your kind comments will be shared with the team.
Overall, how was your experience of our service?
Very good
Blood Test
Jane, the nurse who took my bloods, amazing, gets it first time, so friendly, puts you at ease. Only book with her now
— Helen A
Verified review (2401763)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback.
We are delighted to hear that Jane provided friendly, efficient, and reassuring care during your blood tests. Your kind comments will be shared with her, and we’re pleased she has made such a positive impression.
Overall, how was your experience of our service?
Very good
Always excellent care
I was seen on time and treated with respect and compassion. This is normal.
The only drawback is that the doors at the Paulsgrove surgery are so heavy/stiff to open.
— Lesley F
Verified review (2401756)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback.
We are pleased to hear that you were seen on time and treated with respect and compassion. Your comments regarding the doors at Paulsgrove Surgery have been noted, and we will review this to see if improvements can be made.
Overall, how was your experience of our service?
Very good
Blood test
Jane was really good taking my blood, so many people have problems doing it
— Susan B
Verified review (2401749)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback.
We are delighted to hear that Jane provided excellent care when taking your blood, especially given the difficulties some patients experience. Your kind comments will be shared with her and the team.
Overall, how was your experience of our service?
Very good
