Paulsgrove Surgery

Great

Great, friendly and a punctual surgery.

— Anonymous

Verified review (1838118) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Travel jabs

Very efficient Nurse, was very friendly and gave helpful travel advice for South America.

— Anonymous

Verified review (1837980) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Given a prescription for my condition and was advised to get a blood test for anemia.

— Paul E

Verified review (1837680) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Worst doctor I have ever seen, all he did every time I described a symptom was shrug and laugh to himself but I ended up in ED next day so please I am seriously not happy with this GP and his attitude to patients.

— Stuart H

Verified review (1837642) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are truly sorry that this has been your experience, to enable us to investigate please can you contact the team by emailing on [email protected] and we will then provide yo our findings directly.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Very pleasant staff, helpful.

— Dorothy F

Verified review (1837600) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

Efficient, polite

Very efficient, polite and friendly staff.

— Vera F

Verified review (1827967) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

I am always treated very well

I never have any problems with the surgery, every time I go I am treated very well at the surgery by everyone concerned.

— Roger B

Verified review (1827286) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your continued support and feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Told me everything clearly

It was on time, the nurse told me everything clearly and I was in and out, kind regards.

— Anonymous

Verified review (1826994) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

Personable demeanour

The nurse's personable demeanour. Very easy to talk to and helpful towards any questions I had.

— Lisa M

Verified review (1821608) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

Diabetic review

I did not have a diabetic nurse. The nurse did not understand my questions.
The nurse did not know the medication I am on. She could take blood samples.
It was a complete waste of my time.

— Joyce G

Verified review (1821211) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We offer annual diabetic reviews that are carried out by a Healthcare assistant, they will then gather all the relevant data and complete the required checks, including foot exam and blood test, once all the results are received, if there is need for a follow-up you will be contacted. If you have specific questions that you have not have answered, you can make an appointment to speak to one of our diabetes specialist nurses.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Friendly and professional.

— Martin N

Verified review (1821146) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Diabetic check

Went in on time for Diabetic check.
All very professional.

— Valerie I

Verified review (1820926) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Good

Paulsgrove Surgery

The surgery as a whole is a lot brighter and the seating is much better. Not too long a wait for my appointment and my procedure was quick with a very pleasant healthcare assistant.

— Anonymous

Verified review (1814859) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

A quick and efficient service.

— Helen H

Verified review (1814560) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

It was good but trying to get appointment for my 16 year old daughter who has a bad cough, it hurting her chest, phoned today, no appointment, phoned 111, hopefully someone will ring me back so its poor at the moment.

— Michelle S

Verified review (1814385) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that you have been unable to gain access when needed for your daughter. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide.

We therefore would like to provide the below guidance:

We are an appointment led service, therefore once we reach capacity you will be provided with appropriate signposting, this may include 111, local walk-in centre, pharmacy, or self-referral to community services.

Acute/urgent on the day appointments are available from 8.00am on option 1, initially this will a short telephone triage from a clinician, an assessment will be made, and you may need to attend for a face-to-face consultation.

For non-urgent, longstanding issues you should call at 10.00am on option 2.

We release on-line appointments at 7pm each weekday evening.

Overall, how was your experience of our service? Good

Efficient and productive

Friendly, efficient and productive, thank you.

— Anonymous

Verified review (1811899) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

Prompt

Prompt, very understanding.

— Anonymous

Verified review (1808835) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

Went for a walk-in covid injection, only had to wait about 15 minutes for it.

— Maureen L

Verified review (1803390) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional

Very professional helping me to sort out the problem, will be around doctors again next few days, blood test required.

— Bruce B

Verified review (1802568) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Recent appointment

Happy with the way I was treated.

— Peter L

Verified review (1802541) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient