Paulsgrove Surgery

Caring and polite

Very caring and polite staff. Always found them helpful. Thanks.

— Maria D

Verified review (1690844) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing the positive experience you consistently have at our surgery.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

My B12 appointment took only 1 minute. Very little conversation from the HCA. Queried why I wanted the injection in my right arm. I explained that this was usual for me. I needed to politely remind her that patient choice was important.

— Michael B

Verified review (1688073) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. I am sure the HCA was just checking that was the correct arm, rather than questioning you. Our staff will always inject in the chosen arm, unless there is a clinical reason preventing that choice.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

Excellent and quality service.

— Allan W

Verified review (1688027) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for the 5 star review!

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

Quickness and a smile.

— Debra A

Verified review (1687950) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for your kind words regarding our friendly team at Paulsgrove.

Overall, how was your experience of our service? Very good

GP appointment same day

GP appointment same day, instant diagnosis and remedy, all symptoms gone after medication.

— Anonymous

Verified review (1687257) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Excellent - glad to hear your issues is resolved, thanks for sharing your experience!

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Weight managment

I have found these appointments to be extremely useful. Time and dedication the staff give is fantastic. Lots of helpful advice and support. However the booking system for the group practice as a whole is very lacking and it is almost impossible to get an appointment or econsult. Elderly patents find it extremely hard to get an appointment and not able to cope with online systems.

— Anonymous

Verified review (1672998) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your 5 star review and feedback on our weight management service. We are thrilled to hear that you have found it useful and will pass your comments onto the HCA team who deliver this service. eConsult is in high demand, but we are still processing hundreds each week. We have processes in place for those who may struggle to use online or telephone, as well as a fantastic care coordination team for those who are identified as being particularly vulnerable.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good car parking facilities

Very good, comfortable waiting room, appointment on time, good car parking facilities and a pleasant chat with nurse.

— Audrey W

Verified review (1672945) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

The nurse went above and beyond during my appointment which was routine blood test but she did further checks concerning my health.

— Michael A

Verified review (1672941) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service by helpful staff

Ideal location for me, excellent service by helpful staff, seen on time and and all questions I asked were answered.

— Derek S Derek S works at N/A as Retired

Verified review (1672105) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurse was very nice

The nurse was very nice and I didn’t wait long either.

— Anonymous

Verified review (1670989) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Pleasant and thorough

Paramedic practitioner pleasant and thorough. Needed to have second appointment as issue had not responded to treatment prescribed 5 days earlier by another practitioner.

— Michael B

Verified review (1670967) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing your positive experience. We are aware that sometimes follow up to treatment is required and we hope you are now feeling better!

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good service

I had a blood test and a ECG, very good service and professional.

— Vincent H

Verified review (1668614) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Blood test.

— Ramon B

Verified review (1660871) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thoroughly explained

Seen promptly. Treatment for symptoms was thoroughly explained.

— Anonymous

Verified review (1659356) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I am always seen on time

I am always seen on time and its positive feedback I get from the session, it always gives me lot of encouragement. Its much easier to do when you are reporting to some one now and again.

— Susan W

Verified review (1658942) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Pleasant and calming

A pleasant and calming appointment.

— Marie-nicole D

Verified review (1657171) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Enquired about having my shingles vaccination now that I am 70. Was informed by the receptionist and HCA (after my B12 routine jab) that I would need to go to Cosham Park House Surgery as they provided a "walk in" facility. Visited CPH on 10.02.2023 and was told - "This is not a walk in facility.. you should not have been told this!". Was informed that I would to wait for a formal invitation in order to book jab - which may take 3-4 months!

All I want is my Shingles vaccination for protection now that I am eligible.

— Michael B

Verified review (1654999) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback and we are sorry you were given conflicting information. We have passed this onto the Cosham and Paulsgrove Surgery Team Leader to ensure all staff provide consistent messaging.

Unfortunately, the national comms do highlight that patients are eligible from Aged 70 to 79. Unfortunately, we are given eligibility criteria with date of birth ranges with does cause discrepancy. Current eligible patients are born between 1/9/44 and 1/4/52.

If you fall within this criteria then please do contact the Complaints team on 023 9262 7765. Otherwise, if you have only recently turned 70, please be assured that you will likely be contacted in early April.

If you are worried that you may miss out on the shingles vaccination, contact your GP surgery to arrange an appointment to have the vaccine.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

BP check

Monitoring BP check as recently had medications increased, and my last visit it was still high.

— Anonymous

Verified review (1653890) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Seen on time, very nice nurse efficient and pleasant.

— John C

Verified review (1650747) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nice atmosphere, punctual

The staff were very helpful and pleasant, nice atmosphere in the surgery and punctual.

— Trevor S

Verified review (1650623) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient