Verified review (1624499)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Paulsgrove Surgery
Was feeling very poorly and the gp I saw listened to what I was saying and gave me medication for my bad migraines.
— Rachel H
Verified review (1624497)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Paulsgrove Surgery
Able to use local surgery.
— Alan G
Verified review (1624498)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Not the best experience
I booked my appt online for a blood test and turned up to my appt to be told I got the wrong day.
The receptionist wasn’t overly friendly but polite. She asked the nurse if she could squeeze me in after her next appt, as my bloods literally take 3 minutes as I had the form ready, but she said no it was her tea break. The hospital needed the bloods a couple of days later and I couldn’t get another appt until after the hospital needed them but they didn’t care.
I had already travelled 15 minutes to get there with a baby and they couldn’t even just give me 3 minutes.
The receptionist told me to drive to Cosham and ask them if they could do it there, which I was not going to do as I know it would have been a no!! Pretty poor to be honest.
— Anonymous
Verified review (1623831)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We are sorry that your experience of the service was less than you expected and would suggest that you contact our complaints team via our website, so that we can investigate this issue further.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood tests
Didn’t have to wait very long to be seen. Very welcoming nurse friend and professional made me feel at ease.
— Eileen T
Verified review (1622922)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
An appointment for the Nurse
Recently popped in just to see the Nurse, easy to find and very pleasant people on site with good advice.
Thank you.
— Anonymous
Verified review (1622908)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
I have tried multiple times to be seen by a doctor but I'm always met by the receptionist asking questions that I don't feel comfortable asking. To then be told I have to ring back as all the appointments are gone or to try book online, where the only options are with a hcsw. I don't often ask to see a doctor so when I do, I have tried other avenues first. The lack of appointments are worrying.
— Anonymous
Verified review (1622824)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. Our contact centre is compromised of trained care navigators who have been fully trained to ensure you are put in touch with the most appropriate member of the team. Our GP Partners have asked our care navigators to ask specific questions as part of this protocol.
We have had online appointments available, and booked by patient's online; they are limited, as we are an appointment led service.
We do regularly review our appointments and try to maximise capacity where we can. Contractually we are required to offer 72 appointments per 1000 patients. We are often providing 90/100+. We do accept that GP demand is high which is why we care navigate to ensure they are used appropriately.
We are also reviewing our allocations of GP appointment (urgent / routine etc) to try and see if we can make improvements there. Please don't forget we also offer eConsult too, via our website.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nurse appointment
Only ever seen the nurse at Paulsgrove.
— William C
Verified review (1622812)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A wonderful, caring doctor
Very satisfactory appointment, involving examination, for which the doctor brought in a chaperone. Very reassuring, as I hadn’t asked. He was thorough, kind and gentle and had suggested follow up from hospital. Also, telephoned to check how I was after a week. Couldn’t ask for anything more. A wonderful, caring doctor.
— Marilyn S
Verified review (1621699)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
My appointment was for a blood test, which the nurse performed efficiently. There was a requirement for add on information (blood pressure, weight, etc. ) all dealt with in a friendly and professional manner.
— Anonymous
Verified review (1621482)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kind and helpful
Very fast service, professional, kind and helpful nurse was helping me.
— Shaun B
Verified review (1621480)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
You're put at ease
Helpful, quick, and you're put at ease.
— Cyril C
Verified review (1621479)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Cannot fault my last appointment at all
I cannot fault my last appointment at all. In fact, I can’t fault the support from the surgery.
— Anonymous
Verified review (1621423)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Advice given was very good
Very professional and the advice given was very good.
— Raymond B
Raymond B works at Smr as Mouldshop technician
Verified review (1621387)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
After achieving a telephone consultation and physio appointment the meeting/consultation was fine. I now need a follow up meeting to discuss my x ray results and the way forward to reduce pain and increase mobility. So it's back to the phone at 10 AM or internet at 7PM - (refer below).
— Clifford H
Verified review (1620885)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
thank you for your feedback and we are pleased your consultation & physio appointments went well. x-ray results are available for you to view on systmonline, and requests to discuss can be made via routine appointments or eConsult.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
The receptionist was amazing, she couldn’t do more to help.
The surgery is now wheelchair friendly in fact it actively works against letting wheelchair users in the building. It urgently needs to inside to be gutted and the whole inside needs a rethink.
Even the consulting room was barely big enough to take me.
The doctor was creepy, I didn’t like him at all, he wouldn’t even sit down and towered over me while talking I found it intimidating. I hope I don’t get sent to him again.
My honest opinion of him also included the fact he had cognitive imparement, he couldn’t remember what I was saying and I had to keep repeating myself.
— Becky T
Verified review (1620531)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. All PGP buildings meet the minimum requirements “Access to and use of building Approved Document M” some exceed. As PSG is a purpose built surgery and is one of our older sites it still meets the minimum requirements as outlined. An Audit is carried out across all site’s annually to monitor and record and we still are compliant. It is of course your choice to attend a different surgery, We are sorry that your experience with the doctor, was not a more positive one, we will share your experience with the doctor mentioned, to enable them to take learning from the points provided.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very considerate
The nurse who took my blood was very considerate and listened to my recommendation for the easiest way to access a vein.
— Sara W
Verified review (1620365)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Courteous staff
Courteous staff and understanding.
— Sharon J
Verified review (1620355)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
B12 injection
Wonderful staff, very welcoming.
— Venkatesh B
Verified review (1620306)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood pressure
I was invited by the surgery to pop in and have my blood pressure taken, unfortunately it seeded rather high, I was advised by the nurse to monitor it for a week morning and evening for seven days and come back the following week. Results were my blood pressure was good for a man of my years.
Happy ending.
— Thomas M
Verified review (1620087)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
