Paulsgrove Surgery

Could not get a better service

Could not get a better service and very helpful one.

— Florence M

Verified review (1619973) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

Respectful friendly staff.

— Anonymous

Verified review (1619966) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Looked after very well

I'm being looked after by my doctor very well indeed. Thank you.

— Lorraine M

Verified review (1619956) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

My experience

This person left a star rating but no comment.

— Betty S

Verified review (1619948) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback.

Overall, how was your experience of our service? Good

Recent appointment

This person left a star rating but no comment.

— Robert R

Verified review (1619896) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

Appointment went well.

— Anonymous

Verified review (1619787) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Brilliant

All three doctor's and reception gave me great advice, actually shined light down my tunnel, just made me feel I'm worthy, honestly could not of asked for better, they were brilliant.

— Michael H

Verified review (1619272) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Caring and compassionate

Have had to visit twice in the space of a week. First time was an emergency appointment and I cannot fault the standard of care I received. The second appointment was for a booked blood test. It was the hottest day of the year and wasn’t such a positive experience. The surgery was extremely hot, with very little ventilation from the windows and no fans. It was very uncomfortable, especially as the surgery still requires the wearing of masks. My appointment was almost 10 mins late which made it slightly more unbearable. On both occasions, the receptionist and medical team were faultless. Very welcoming, caring and compassionate. I definitely prefer this surgery to Cosham.

— Anonymous

Verified review (1619158) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I came away feeling understood

Dr Mosely arranged a face to face appointment based on my online consultation without me needing to phone the surgery. His appointment ran on time, he was very kind and understanding and took time to discuss my recent health issues. I came away feeling understood and valued.
Thank you.

— Sandra-jane J

Verified review (1619101) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very thorough consultation

Nice reception staff and very little waiting. Not easy entrance for disabled people but the dr escorted me out at end of a very thorough consultation.

— Rachel W

Verified review (1618971) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very nice, friendly, efficient

The nurse that administered my dad's B12 jab was very nice, friendly, efficient. We didn't have to wait long which was good as my dad has dementia and can get very agitated.

— John D

Verified review (1618955) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Friendly and helpful

I always find the staff to be friendly and helpful.

— Patricia S

Verified review (1618941) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Brilliant

Because it was brilliant, friendly and efficient.

— Michael P

Verified review (1618937) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kind and gentle

Because the Nurse was very kind and gentle when taking my blood.

— Susan S

Verified review (1618924) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Very good

Friendly staff, not waiting long, very good.

— Stephen J

Verified review (1618909) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Explained everything

Very friendly and explained everything.

— Michael P

Verified review (1618892) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Absolutely great team

Absolutely great team and always very happy to help.

— Marian F

Verified review (1617562) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Fine for taking bloods but I needed 2 new pens for insulin and was told I have to see diabetic nurse before I can get any. Thought the nurse was for diabetes but obviously just general nurse. Still have no new pens so can't check if any extra insulin been given. Apart from that fine. Suppose I'll have to buy new pens !!!!!!! Just note Type 1 diabetic for 54 yrs NOT T2.

— Jill C

Verified review (1617302) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. Most blood tests are carried out by our Healthcare Assistants and you would be required to get an appointment with our diabetes nurses with regards to you insulin.

Overall, how was your experience of our service? Neither good nor poor

Very pleased with my appointment

I was very pleased with my appointment, the people I saw were very helpful and I was seen in a very quick time.

— Anonymous

Verified review (1617212) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

There were no windows open, it was hot and room was not being aired.

— Emma R

Verified review (1617078) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. The clinician will control whether the windows are open, however if you find a room to be hot and would like the window opened, please do just ask.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient