There were no windows open, it was hot and room was not being aired.
— Emma R
Verified review (1617078)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your comments. The clinician will control whether the windows are open, however if you find a room to be hot and would like the window opened, please do just ask.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Blood pressure
Very helpful and infomative...very relaxing appointment.
— Christopher H
Verified review (1616913)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Bloods
Very fast, was made to feel at ease, very professional.
— Anonymous
Verified review (1616414)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Due to it efficiently picking out the medical issues I have.
— Lisa M
Verified review (1616375)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
On time, efficient
Appointment was dealt with on time and very efficiently.
— Ian P
Verified review (1616097)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Should have closed the door a bit to give the patient a bit more privacy from other patients.
— John K
Verified review (1616053)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We are sorry that the door not being shut left you feeling that your privacy was effected, we will share this with our team and take learning from your experience.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Welcoming
Because the nurse was welcoming and good at her job.
— Jennifer H
Verified review (1616036)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
As always polite, cheerful
As always polite, cheerful and helpful, always makes me feel relaxed, same with all your staff.
— Drena D
Verified review (1615997)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Appointment
Appointment for a Vitamin B12 injection procedure
— Donald S
Verified review (1615995)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
The surgery is close to me and has a nice community feel to it. The staff are friendly too.
— Stuart P
Verified review (1615959)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Friendly and attentive
Staff were very friendly and attentive plus knowledgeable.
— David G
Verified review (1615947)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
On time and efficient
Nurse appointment for blood test, on time and efficient.
Explained what test was for.
— Anonymous
Verified review (1614824)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and productive
As per usual a friendly and productive appointment.
— Anonymous
Verified review (1614816)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Proficient and pleasant
I had an 11 am appointment, got in on time, and the Practitioner got started immediately. She was very proficient and pleasant. All done quickly and efficiently.
— Anonymous
Verified review (1614790)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good and seen on time
Very good and seen on time. Nurse jane was very good.
— Robert G
Verified review (1614572)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Appointment
Everyone professional and pleasant.
— Anonymous
Verified review (1613365)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Hope to be refered to dermatology
After discovering a mole and discolouration on my face I sought a Doctor appointment which turned into quite a fiasco. The Doctor suggested he should take a few photo's to see the extent of the damage but his phone failed to operate so no photo's. So it was decided that I should attend the Cosham Surgery for an attempt to take the photo's. Again it was a failure. So instead of being referred to Dermatology as request I was given a tube of cream, which when information is read fills me with trepidation.
— Anonymous
Verified review (1613256)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your comments. We are sorry that were were unsuccessful when trying to get images, often images must be submitted to support referrals to specialists. I can only assume that however who saw you last was able to establish that a referral was not required, however without any of your details we cannot check this information.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful
I always find the staff to be helpful.
— Patricia S
Verified review (1612022)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Blood tests
My experience was excellent, the staff all very understanding. I'm very very terrified of needles, nervous, frightened, it did take me three times in the last few weeks each time my veins wasnt haven't it, staff was excellent, on the third week of trying I had success because of staffs calming approach, support I come back to the surgery to try give blood, all staff very friendly.
— Denise S
Denise S works at N/a as Unemployed
Verified review (1611689)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Clinic Appointment
Pleasantly surprised! Appointment was on time and the nurse was very helpful, not rushed and I felt we were on the same wavelength! Look forward to meeting again.
— Lynda M
Verified review (1610328)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
