Much easier to get into and park than at my previous practice. A much calmer atmosphere too!
— Lynda M
Verified review (1603355)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
Doctor who saw me was wearing blue scrubs and a mask, as English was not his first language he was difficult to understand. His computer was not on and he asked me why I was there! I'd spent 20 mins filling out E-consult and had been called by the surgery to attend due to what I wrote, so deemed urgent. I don't feel I really got anywhere, so now I'll have to struggle to make another appointment. But I won't want to see this doctor. I didn't even catch his name, he could have been anyone.
— Karen W
Verified review (1603342)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. I am sorry that this was your experience, it is very unusual for a clinician to see a patient without having their computer on to review the patient notes. Please complete a complaints form on our website, this will enable us to investigate and provide you with our findings directly.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
It's brilliant
Once you manage to get an appointment it's brilliant, but to get an appointment is almost impossible.
— Christine C
Verified review (1602240)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We are pleased you were happy with the appointment, however note that to get the appointment was not so easy. I would like to assure you that we constantly monitor our systems and staffing to ensure that we offer as many appointments as possible, but we do have limited resources at our disposal.
Overall, how was your experience of our service?
Very good
Excellent service
Excellent service.
— Gillian C
Verified review (1602074)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good very professional
They were very professional and I’m very satisfied to find the surgery is working properly.
— Mark R
Verified review (1602050)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Doing everything they could
I think they are doing everything they could for their patients. And that is all about being better for all their patients.
Thank you all the Paulsgrove Surgery Team.
— Azaeldin S
Verified review (1602046)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Pleasant to speak to
I always find the staff to be pleasant to speak to and helpful.
— Patricia S
Verified review (1602006)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
No problems at all
No problems at all during visit.
— Gerrard W
Verified review (1602002)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Good service
Long wait but good service.
— Anonymous
Verified review (1601997)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Very good service
Every time I go to the surgery I have no complaints about the treatments, I get very good service.
— Anonymous
Verified review (1600948)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and helpful
The staff were very friendly and helpful.
— Ian P
Verified review (1600935)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
I followed instructions on the tablets but after speaking the following had to do an E-consult and then my Naproxen was reduced. Doctor was fine but then I was told by Dr Sian Evans that I have damaged my kidney etc. But now I have got an injection on 20/4.
— Anonymous
Verified review (1600879)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. Please contact the team on 02392 627765 or complete a complaints form on our website, we can then investigate and provide you with our findings.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
The appointment was fine. It’s just a shame that if something isn’t visible the response is they don’t know.
— Helen P
Helen P works at Solent NHS as Information systems support desk analyst
Verified review (1600872)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. I will share your comments with our team and we will make changes where possible.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and helpful
The appointment was good. The staff were friendly and helpful. I didn't need to wait long to be seen by the doctor.
— Steven G
Verified review (1600867)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Happy with how I was treated
Happy with how I was treated.
— Anonymous
Verified review (1600864)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Amazing service
So helpful. Amazing service.
— Jane B
Verified review (1600641)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Polite, informative and helpful
I found the lady that contacted me to be polite, informative and helpful.
— Anonymous
Verified review (1600605)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A good appointment
As usual, a good appointment, encouraging and new ideas, very professional.
— Stella K
Verified review (1599903)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Clean and tidy
Very nice surgery, clean and tidy, staff are friendly and efficient. Overall a good appointment.
— Anonymous
Verified review (1599881)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
I found the nurses at Paulsgrove really friendly & kind & the Dr I saw at the Portsdown Group practice at Cosham is finally looking into why I'm in so much pain & getting these legions in my back shoulders arms & legs seen as I've had them now 18 months (I think I need a biopsy, to be honest, so do lots of other people as they are so painful now!) But I've only sent photos off & I can't see how a good diagnosis can be made from a picture as people have often been wrong in diagnosing!
— Marion T
Verified review (1599853)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
