Verified review (1596037)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
Staff are very nice and the Doctor is very good and very approachable. I will rate him as excellent.
— Annaliza A
Verified review (1595645)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
The nurse that took my bloods was lovely, she was very polite and friendly which made me feel at ease. She also took my BP as I was concerned. She then spoke to a GP and got back to me within half an hour of me getting home which I am extremely grateful for.
— Denise S
Verified review (1595490)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Felt at ease and safe
Excellent service. Staff very friendly. Felt at ease and safe.
— Anonymous
Verified review (1595482)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
I had to wait about 10 minutes after my appointment time not that mattered. Unfortunately couldn’t get any blood, so I’ve got to make another appointment.
— Brenda M
Verified review (1595200)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very caring
Very caring and friendly.
— Karen B
Karen B works at Portsmouth City Council as Social worker
Verified review (1594884)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I was treated with great respect
I was treated with great respect. From the receptionist to the nurse. As always.
— Jacqueline J
Verified review (1594858)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Face to face appointment
Very pleased to get a face to face appointment from only having a phone call previous morning. Very helpful and friendly receptionist, promptly seen by Doctor . Helpful and attentive Doctor as before and reassuring with his advice.
— Janice D
Verified review (1594832)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent workmanship
The nurse who dealt with me was very professional, very reassuring, nicely spoken Lady, and I found her to be a very good asset, to your good selves! Especially dealing with Nervous people like myself! !!! Keep up the excellent workmanship, you are all great!
— Mervin B
Verified review (1594788)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Prostap jab
Quick and easy and efficient, and well done.
— Michael C
Verified review (1594734)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Usual excellent attention
I was seen on time and received the best of care, as usual.
— Lesley F
Verified review (1594712)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Emergency appointment
I was dealt with sympathetically and efficiently. Appropriate treatment and advice given promptly.
— Sharon F
Verified review (1594705)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Best blood test ever
Best blood test ever, didn't even feel the "sharp scratch" 10/10.
— Grantley W
Verified review (1594655)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
The staff are always helpful and friendly.
— Patricia S
Verified review (1594621)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Very good
Very good treatment.
— Anonymous
Verified review (1592506)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
I like the new online booking system, it's much easier for people who work.
— Melissa S
Verified review (1592420)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very informative and friendly
Was very satisfied with how my appointment was handled, very pleased with the nurse I had, she had a nice way of dealing with you and very informative and friendly, made you feel at ease.
— Anonymous
Verified review (1592010)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test done at Paulsgrove Surgery
Didn't have to wait long for them to call me in and was very patient with me as I walk very slowly with a walking stroller. They took my blood on their first attempt, as it is always difficult to get a vein to get my blood, normally they have to try several times, which I don't mind, as I would rather them keep trying to save having to make another appointment. Very pleased with the outcome of the appointment.
— Jenny J
Verified review (1591976)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
Very efficient.
— Robert U
Verified review (1591945)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Migraine
I found the Doctor that I saw very thorough, unfortunately I can not remember her name. The Doctor made me feel much better and I thought the diagnosis was explained thoroughly.
— Dawn A
Verified review (1591914)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
