Paulsgrove Surgery

Very helpful and informative

Very helpful and informative regarding my illness and the treatment plan.

— David D

Verified review (1591867) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very polite and respectful

The staff were very polite and respectful. An appointment with the Dietician didn't feel rushed at all. All bases covered and plenty of time given to ask questions and plan ahead. Open door policy invited.
I was involved in every step and consulted on my opinion of certain drugs.

— Asha C

Verified review (1591866) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Amazing staff

Always so polite and happy … always eager to help …. Keep up the good work.

— Jacqueline A

Verified review (1591529) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Very poor! Receptionist amazing as usual but the HCA useless. Quite rude and forever messing appointments about even taking me off the system so that my appointment didn’t exist. Very poor again

— Anonymous

Verified review (1591372) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that the service you received was not as expected, please do complete a complaint form that is available on our website, we can then investigate and provide our feedback directly.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

The nurse I see for my blood test was friendly and made me feel at ease I find trusting people very hard so when I go out I struggle but she made me feel at ease.

— Anonymous

Verified review (1591239) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

It was a very good service.

— Aalia A

Verified review (1590658) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

I wood like to say that the nurse i saw was very professional. I was pleased with the treatment I received.

— Anthony L

Verified review (1590565) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dire service.

Hopelessly inefficient.

— Anonymous

Verified review (1590494) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that we are not providing an service to your expectations, we will share this with our team.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Good customer service.

— Julie W

Verified review (1590492) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

Staff were very nice

All the staff were very nice and it made the visit more relaxing.

— Susan M

Verified review (1590475) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Very good

Appointment

I didn’t feel listened to or asked anything relevant to my symptoms, I wasn’t given good advice told to read the instructions on the medication prescribed.

— Anonymous

Verified review (1590423) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that you did not feel you were listened or relevant questions asked, this is certainly not how our staff are trained, we will share this with our team and take learning from your experience.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Staff are very friendly

Staff are very friendly and the wait times are minimal.

— Anonymous

Verified review (1590380) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this feedback.

Overall, how was your experience of our service? Good

Appointment

It's not the B12 that are the problem it's my pain relief being stored, now I can't go out because of the pain I suffer in my knees, hips, small of my back then wanting my rescue pack and being told by a receptionist you don't do them anymore, she doesn't have my medical history, what right does she have to say that if I could have see a doctor, he would have known I have a good reason to have it but she wouldn't let me speak to a doctor or see one my vote is of no confidence with the surgery.

— Christine H

Verified review (1590375) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. Our care co-coordinators and reception teams follow the guidance given by our Partners, therefore although they are not clinically trained they follow the strict clinical direction to ensure they signpost appropriately. We are sorry if this does not meet your expectations and will share this with our team.

Overall, how was your experience of our service? Good

Made to feel welcome and relaxed

Extremely pleasant staff made to feel welcome and relaxed.

— Drena D

Verified review (1590373) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind feedback that we will share with our team.

Overall, how was your experience of our service? Very good

My experience

Jane was brilliant. Many thanks. Reception was very helpful as well. Over all BRILLIANT.

— Donald L

Verified review (1590359) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind feedback that we will share with our team.

Overall, how was your experience of our service? Very good

Recent experience

The nurse I saw was great. Although I didn’t need a weight loss leaflet in my face, I don’t have much confidence as it is. I spent years in a relationship that left me feeling disgusting and spent the last 5 years avoiding another relationship because I hate my body. I’ve lost a lot of weight in the last 5 years and dropped 2 dress sizes. Not the nurses fault at all, she’s doing what has been asked of her. I went in for a blood test because I’ve been really unwell, I didn’t go for advice regarding my weight.

— Stacey R

Verified review (1587599) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. As part of our duty of care and looking after your health it is important that we address weight, we do understand that for some patients this is a difficult subject.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Fantastic service.

— Michelle S

Verified review (1587094) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good outcome

Did an e consult and was initially booked to see Nurse at Kingston. Nurse had to go home sick and was given an appointment with Dr at Paulsgrove which was much closer for me. Dr diagnosed my problem, gave it a name and referred me to consultant for associated issue. Really don’t think I would have had the same outcome from the Nurse at Kingston.

— Anonymous

Verified review (1587082) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Blood pressure was high.

— Rubena H

Verified review (1586999) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Weight Management

Always happy with the consultation, helpful hints and guidance. Always professional.

— Stella K

Verified review (1586354) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient