Went in for a Nhs health review.
Didn't wait long and had very good experience.
Very nice, warm reception and good explanation of the whole process
— Zelia P
Verified review (1586347)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
It was good.
— Melanie B
Verified review (1586321)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
I had my 3 monthly blood test, the nurse who did the test was absolutely brilliant, she was very professional.
— Anonymous
Verified review (1586288)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent care, respect and dignity
Excellent care, respect and dignity. I personally can’t fault my treatment in any way. The surgery always treats you as a person. Nothing is too much trouble. Thank you all.
— Anonymous
Verified review (1586269)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
Lovely person.
— Darren H
Verified review (1586267)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Very good
Then were very very good and made me comfortable.
— Elaine C
Verified review (1586206)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Staff are very friendly
Staff are very friendly and makes me feel at ease.
— Irene W
Verified review (1586175)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Appointment
Lovely.
— Anonymous
Verified review (1586172)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful nurse
I got to surgery just before appointment time and went in on time, nurse very helpful, did bloods and B12 which saves me coming back for a separate appointment. On the website you can only book in for either bloods or B12 so would be good if you could change it so you can book both together.
— Mandy S
Verified review (1586163)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
I've only seen a nurse here but she's so nice, put me at ease and made me feel very welcome as I'm fairly new to Portsdown group practice my old practice Hanway road merged with yourselves last year! I would like to use this surgery more as it's so close to my home!
— Marion T
Verified review (1586138)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Recent appointment
Just good and seen quick.
— Robert G
Verified review (1586137)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Paulsgrove Surgery
Very helpful.
— Anonymous
Verified review (1586126)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Recent appointment
Quick and efficient - thank you.
— Anonymous
Verified review (1584735)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Many thanks for the rating and review.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
B12 with the nurse
The receptionist was very happy and welcoming, the nurse I saw was so lovely, I much prefer going to Paulsgrove surgery.
— Anonymous
Verified review (1584721)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
It's great to hear you prefer attending one of our smaller sites. Thank you so much for the 5 star review and kind feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
Found doctor and nurse very approachable. However when doctor asked for ECG nurse had me stripped ready and waiting but then found despite searching and phoning her colleague at home there were no stick tabs. No great for a NHS provider to not be stocked when poor nurse had a further 4 ECGs that day.
— Janice W
Verified review (1584679)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback - we agree it is unacceptable. We have regular stock checks and minimum stock levels to avoid this sort of situation so will be investigating this further! We apologise for the inconvenience.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Patient
The nurse was brilliant, friendly and informative to any questions I asked.
— Jennifer S
Verified review (1584486)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
We really appreciate you taking the time to share your positive experience- and will endeavour to pass this onto the nursing team at Paulsgrove.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Friendly staff, helpful, efficient. Had blood tests done here a couple of times.
— Skyler Smith
T357117
Review left 4 years ago
This review complies with Google's policies.
ECG plus BP check
I attended for my husband to undergo the above checks, the nurse was on time, very efficient, she explained the process clearly to us, she consulted a doctor with the results, we then spoke to him to discuss treatment, he was patient and clear, my husband suffers from Alzheimer’s so clear calm information is very important.
— Trevor S
Verified review (1584268)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you so much for taking the time to share your recent experience with your husband's checks. We are a Dementia Friendly practice and so we expect all our staff to be accommodating and sensitive to the needs of our patients who may require information to be presented in a different way. It's great to hear that our training and accreditation has had a positive impact on your experience.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
My visit to the surgery
I was pleased with the outcome of my visit to the surgery.
— Cyril B
Verified review (1584075)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
We are pleased to hear you were pleased with the outcome of your visit - thanks for reviewing!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very caring
The staff, and the Dr, were very caring and were very patient in diagnosing my health difficulties, and solutions to them.
— Shirley C
Verified review (1583624)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your 5 star rating. It is lovely to hear you found the doctor caring and patient. We do offer F2F appointments and have done through the pandemic. We have simply introduced triage for all appointments, rather than just the 'urgent' ones. If you need to be seen in person, rest assured that will be arranged.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
