Paulsgrove Surgery

Went in to see the doctor on time and was very happy with the treatment the doctor gave me.

Recent blood test, great staff very friendly, can't fault them.

I had a short wait before the nurse see me, but when I did she was very nice to speak to and very kind and considerate.

I went for a flu jab and was told I needed a MMR and tetanus, I did not know so well done giving 3 injections at same time.

Was asked by Dr Moseley to attend an appointment at Cosham Park House. I was given the utmost professional care, he was very sympathetic to my medical needs.

Efficient and Friendly. Proximity to home.

Very good service, and polite staff.

I needed to get my flu jab, we were told we could just walk in and get it done but that was Cosham Surgery but because I was there the doctor did for me which was nice of him.

No problems at all.

Appointment was useful. Doctor was helpful but understanding language proved a little difficult.

Staff were polite, efficient and friendly. The nurse that treated me was so lovely. She engaged in conversation and didn't make me feel as though I needed to hurry out. She took her time and answered every question to the best of her knowledge. There was a problem getting blood (veins not good) and she took so much care not to hurt me. Much appreciated.

Very carefully handled my situation and taken immediate action.
Following up with me over the phone.

Couldn't go to Paulsgrove Surgery as the nurse was sick. However another appointment was made for CPH, and everything was fine.

Excellent reception staff.
I was late as I got lost, never been to that doctors before, but they still managed to fit me in.
Also Doctor brilliant x ray booked in and bloods.

Satisfied with the doctor.

Your telephone and booking systems are not fit for purpose. The attitude of 'use your mobile ' when I complained that your system does not recognise the key pad choices when I use my landline was patronising and down right rude. Also, when I have missed a call from your admin team, I am unable to return the call, as apparently your system does not allow for calls to be directed to other departments.
You wasted my time insisting that I needed to complete an e-consult, when I knew very well, that the conditions I was seeking advice for would need to be physically seen and felt....and then took a further 4 weeks to offer me an appointment
Given that I had completed an e-consult, you'd think that the GP would have then had the correct equipment needed at the appointment...but this was not the case, so I then had to rearrange a a second days work so that I could then attend a the Somerstown clinic, (I live in Paulsgrove, so a good job I drive!), to have the condition properly assessed.
If I could change practices I would, but I've tried and it seems that I have no other options than to stay with a practice that clearly can not meet the needs of its patients!

Lovely, happy and very polite staff.

Very happy with the treatment that l received.

Quick, easy and very friendly.

Was hassle-free, no one else was there.