This was a routine appointment arranged on my previous visit. On arrival I found the waiting room empty and was able to sit easily for a short while until I was asked to go in. Very smooth, safe feeling due to the lack of other people in the surgery.
— Anonymous
Verified review (1575164)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
We are are pleased to hear that you felt safe at our Paulsgrove site. We do endeavour to limit 'traffic' so that our small sites is not too busy
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I felt very comfortable
I was asked to go into the waiting room, the seats were clearly marked for distancing which was good. The seats were very clean as was the rest of the room. The dr was very safety conscious and I felt very comfortable.
— Jacqueline K
Verified review (1574707)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for the positive review and we are pleased you felt safe. Healthcare is still observing social distancing and masks - and we are pleased you noticed a lot of our measures.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Thank you
It was on time, and accommodating plus I felt the concern from the receptionist to the nurse who assisted and checked me. Thank you.
— Alfredo G
Verified review (1574621)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for rating your recent visit 5 stars - our receptionist and nurses are, indeed, very caring people!
Overall, how was your experience of our service?
Very good
Very helpful
Very helpful and quick.
— Deborah B
Verified review (1574587)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for the five star review and kind words.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
Although having to travel to the Paulsgrove Surgery and only going for a blood test where the nurse was really lovely, I would have preferred to go to my own surgery at Cosham.
— Anonymous
Verified review (1574556)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
You can book blood tests at any of our sites - though obviously it would depend on your availability as to what site would suit you best. You can also book blood appointments on line to have more time to determine what site and time would best suit your needs.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good service
Good service, on time.
— Rodney L
Verified review (1574476)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Many thanks for taking the time to share your positive experience of our good, prompt service!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Injection
Nurse was very good and on time.
— Peter L
Verified review (1574471)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thanks for the kind feedback and 5 star review!
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
B12 appointment
Staff very nice but more difficult for me to get there I have to have a taxi which is not always easy.
— Anonymous
Verified review (1574391)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thanks for the positive review. We are fortunate to have six sites in and around the City. You can choose to visit any one of our sites if that helps in the future, though we appreciate if you have a strict timescale the options may be limited. We are reviewing how B12 appointments are booked and we think this could be helpful to you in the future.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No problems at all
No problems at all just wish the whole of Portsdown group practice could run as smoothly.
— Anonymous
Verified review (1574378)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thanks for the 5 star review. All of our sites follow the same processes and policies. If you ever visit another one of our sites we would hope you would have another positive experience.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Professional, helpful
Professional, helpful and friendly staff.
— Vicki J
Verified review (1574364)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Many thanks for your kinds words about our team at Paulsgrove!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good
My appointment was very good and very professionally done.
— Anonymous
Verified review (1574098)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for sharing your professional experience at our Paulsgrove surgery.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Good, friendly service.
— Steven W
Verified review (1573759)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for the positive review.
Overall, how was your experience of our service?
Good
Paulsgrove Surgery
Hi, I found it a really positive response from the Dr, firstly he was interested in what I had to say, he then gave positive check over and gave me advice that stopped me having to go to A&E, that had happened twice in the same week, with his advice I've had 2 episodes of my heart reaching 149 beats per minute, his advice was it will go down as it did both times over night, exactly the same as it did with 2 visit to A&E the previous week, I'm happy with the outcome, thank you.
— Trevor B
Verified review (1573262)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you so much for sharing your positive experience with a member of our GP Team. It is really appreciated.
Overall, how was your experience of our service?
Very good
Polite friendly receptionist
Polite friendly receptionist, Jane saw me on time. She is the best nurse I've had give me my B12, doesn't hurt at all. She actually cares about you as a patient rather than just getting her job done.
— Kelly T
Verified review (1573245)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you so much for the 5 star review and your lovely comments about our HCA, Jane. We will be sure to pass the comments on!
Overall, how was your experience of our service?
Very good
Very pleased with service
Very pleased with service, first visit as usually use Crookhorn. Staff were very welcoming and efficient
— Terence L
Verified review (1573228)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
We are pleased to hear your first experience of Paulsgrove was so positive. It is handy being able to visit other sites when convenient!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
I feel that they are doing all they can to sort me out and get better and get on top of my health problems that I didn't think I had.
— Anonymous
Verified review (1573147)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your kind words. We hope you are continuing to get on top of your health problems!
Overall, how was your experience of our service?
Very good
Nurse was very professional and efficient
My only complaint was that I had to travel so far from Southsea to get my stitches removed on the right date, but my appointment was on time and the nurse was extremely professional and caring.
— Claire N
Verified review (1573109)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
We are really pleased to hear you had a professional and caring experience. It can be a pro and a con to some patients that you can travel to any one of our sites for an appointment that most suits your timeframe. We are always reviewing our capacity at sites and adjusting; so the clinics that are frequently booked have additional capacity wherever possible.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
Because the nurse that was dealing with me made me feel very much at ease and kept me informed about what she was doing.
— John U
Verified review (1573105)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for taking the time to feedback on your positive experience with our Nurse.
Overall, how was your experience of our service?
Very good
B12 Injection
Went to Paulsgrove and everything went very well. Pleased with service.
— Jenny J
Verified review (1573004)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for the 5 star review about the service you received
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Face to face appointment with Dr Mosely
Consultation:
I was able to address my issues with a studied and sympathetic ear from Dr Mosely. He gave me every opportunity to explain my issues and explored connected areas to what I discussed. I rarely visit GPs and was grateful for the call back and short telephone triage (via. e-consult) to then be offer an immediate appointment to have a face to face consultation at one of the Portsdown Group venues. From being sceptical abo the triage process, I am very pleased to congratulate you on the system you are developing.
— Colin P
Colin P works at Hampshire County Council as Discharge Planner
Verified review (1572983)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
