Paulsgrove Surgery

Amazing GP

After a few weeks of severe pain this GP understood the issue and by the next morning you could see his advice and treatment was working.

— Kara J

Verified review (1572977) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for the 5 star review - we are pleased to hear your pain is being managed and alleviating.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Lovely surgery

Lovely surgery. Seen on time. Not over crowded.

— Shelley U

Verified review (1572445) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional

Very nice and professional.

— Marilyn C

Verified review (1571879) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

Booked in with pleasant receptionist, seen promptly by pleasant nurse. In and out in five minutes, excellent.

— Jeannie G

Verified review (1571663) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Very good

Paulsgrove Surgery

It was very good.

— Anonymous

Verified review (1571596) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Thank you for your help.

— Anonymous

Verified review (1571574) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Healthy Eating, weight control

As usual very professional and helpful and keeping me motivated.

— Stella K

Verified review (1570513) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Reassured, quick

Reassured, quick and prompt decision given by the GP, more investigations booked with a lovely smile of the receptionist desk lady.

— Anonymous

Verified review (1570483) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good staff - bad equipment

I recently had to wear an ambulant blood pressure monitor for 24hrs. This was uncomfortable & inconvenient. After I returned the device I was contacted by the surgery & told that the machine was faulty & hadn't recorded any data. I was told I would have to do it again, but they didn't have any appointments for three weeks!
On a positive note, the staff who I interacted with were professional & courteous.

— Anonymous

Verified review (1570460) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that the equipment that you were provided with was faulty, we do try to ensure that equipment is checked prior to avoid this happening. We will share this with the team and make changes where we can.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Dr was great and reception lady really helpful.

— Anonymous

Verified review (1570279) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Follow up

Doctor phoned me as promised for a follow up appointment, I was able to be seen at surgery near me.

— Sharon H Sharon H works at Southern co-op as Merchandiser

Verified review (1570209) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Give and take!

Great appointment with Jane to give a blood sample, have my flu and pnu jabs, a chat about my health and book my annual diabetes review - all at the same time! Sadly no sticky good boy badges available.

— Trevor N

Verified review (1570117) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

My last appointment was a complete waste of time. I understand the fears with covid etc but I came to see a doctor about a lump I was concerned about. I was made to feel that because I've not had the jab time couldnt be spent on me.. I'm not an antivaxer. However I have my reasons for not wanting to have the vaccine and being made to feel that I was a leaper wasnt nice. Not happy with Paulsgrove surgery no.

— Emma C

Verified review (1569649) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that this was your experience when attending for your appointment. It is of course your choice whether you choose to be vaccinated and all patients should be treated the same. We will share this with our team to try to avoid this happening in the future.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely small surgery.

Really friendly surgery.
Very efficient.

— Hilary S

Verified review (1569352) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide this kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

It was very nice to see a doctor as they very limited.

— Pamela D

Verified review (1569135) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

They were very helpful at Paulsgrove Surgery.

— Mollie S

Verified review (1569110) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

Recent appointment

Recent appointment was for a blood test at Paulsgrove, no issues with that.
Trying to arrange an appointment with a Doctor is a different matter.

— Terence H

Verified review (1568940) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. we will share this with our team and make changes where possible.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dr Mosely…urgent appointment.

This was my first visit to Paulsgrove Surgery. Lady in reception was very kind and helpful. Saw Dr Mosely and was treated with kindness and was given a very thorough examination including blood tests. Urgent referral letter sent to QA and I was seen there 36 hours later. Great service.

— Hilary S

Verified review (1568891) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide such kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Very efficient.

— Colin W

Verified review (1568890) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Recent appointment

The receptionist told me I had to wear a mask even though there is no legal requirement for me to wear a mask. Then doctor Moses was insistent that the lump behind my ear wasn't there and was very belittling and implied I was only there for drugs when I had told him what pain killer I had taken the night before AFTER he noted my last doctors visit was over a year ago and insisted I only have anemia however with my diet it is very unlikely I have anemia

— Anna T

Verified review (1568856) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. Our staff will request that you wear a face covering, although you can decline. Please contact the Practice directly with regards to your other concerns via our complaints process, this will enable us to investigate and provide you with a direct response from our findings.

Overall, how was your experience of our service? Very poor