Verified review (1562463)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback .
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Doctors
Only to reiterate as many do I suspect the issue seeing a doctor, particularly one of preference. However I do understand demand outstrips supply and bearing that in mind have always found Portsdown to be a good Health provider, although there have been staff who at times appear to lack empathy. An example of that is "if you're in that much pain ring back Monday morning" can you not just have a pain which causes discomfort. As to an ideal world and my own preferences, it would be nice to see a doctor, particularly as you age and develop multiple health problems who knows you well and understands your physiology.
— Shaun J
Verified review (1562432)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Put me at ease
Always feel nervous going to doctors but the nurse put me at ease, had good chat, whilst being very thorough in my review.
— Deborah C
Verified review (1561969)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide your feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Getting appointments
Getting appointments to actually see a doctor involves a lot of jumping through hoops, phone first thing then told to call back at ten then wait for a phone call at home, then with a bit of luck and a fair wind you might get an appointment. The phone calls are very painful as you can be on the phone for 50 minutes ( that’s if you don’t get cut off)
— Anonymous
Verified review (1561659)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. we will share your experience with our team.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetic check
Appointment with the nurse for a blood pressure and diabetic check.
— Anonymous
Verified review (1561599)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank for your feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Emergency Appointment
Feel that I wasted a whole day. I had to call for a triage appointment first thing in the morning, I was then told to expect a call back before 1.30pm, then the appointment was set for 4.30pm. When I saw the doctor, I told him I was in a great deal of pain, so expected to be prescribed painkillers. Instead he gave me an information leaflet of the symptoms and told me to buy codeine. When I arrived at a chemist, I was told I could only buy a low dose of co-codamol, which did not relieve the pain at all.
— Roberto F
Verified review (1561086)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We will share your experience with our team and make changes where possible.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My treatment at the doctors
I was waiting for doctors call for far too long, wish I could be seen early or spoke to a doctor but at the end I was happy with the doctor, thank you.
— Anonymous
Verified review (1560922)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank for your feedback, which we will share with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
I didn't feel I got the answers I wanted and through no fault of the doctor I couldn't understand what he was saying so I am non the wiser with my problem.
— Anonymous
Verified review (1560086)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We will share your experience with our team.
Overall, how was your experience of our service?
Poor
The nurse was very good
Didn't have to wait long for my appointment. The nurse was very good and sorted out all of my things there and then to save me having to come back. Very happy.
— Jennifer A
Verified review (1560084)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank for your feedback, which we will share with our team.
Overall, how was your experience of our service?
Very good
Recent experience
I felt listened to.
— Stuart F
Verified review (1560036)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank for your feedback.
Overall, how was your experience of our service?
Everyone was so nice
Everyone was so nice and didn't have to wait too long.
— Hannah F
Verified review (1559999)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank for your feedback.
Overall, how was your experience of our service?
Paulsgrove Surgery
Very efficient and professional, all I require.
— David M
Verified review (1559981)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide your feedback.
Overall, how was your experience of our service?
Pleasant and helpful
Always find the staff pleasant and helpful.
— Drena D
Verified review (1559982)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for your positive review and 5 star rating!
Overall, how was your experience of our service?
Doctor
The doctor I saw was friendly and I felt that he listened to what I was saying and took it on board. He didn't rush me like most doctors do. Can't rate him highly enough.
— Kerry D
Verified review (1559725)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for sharing your positive experience. We will be share your feedback with the doctor in question, who I am sure will be happy to receive such complimentary feedback.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Happy with visit
Happy with my visit and only had to wait 10 minutes past my appointment time.
— Anonymous
Verified review (1559639)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for the review. Pleased to hear you were happy with your visit - we do apologise that you had to wait a short while - whilst we review appointment times regularly, there are inevitably some delays when patients may be unwell or require additional support; we are glad this did not impact your experience.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Patient
Very good service, very helpful, lots of information and advice, all round very good.
— Joe S
Verified review (1559623)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Many thanks for the review and we are pleased to hear you left very happy with the service and information your received.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
I was seen on time and received the usual first class attention.
— Lesley F
Verified review (1559453)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
'First Class Attention' what great feedback! And you describe that as 'usual'. Thank you so much, we'll be sure to pass this on to the team at Paulsgrove, who will really appreciate your comments.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly service
Great experience. I normally hate blood tests but the nurse was extremely friendly and made me feel relaxed. She was also very gentle and the blood test didn't hurt at all which was a relief.
— Talita L
Verified review (1559436)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thanks for the review! We're thrilled that we may have potentially changed your opinion on blood tests, and that you were made to feel relaxed for a pain free experience!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Leg ulcer
Saw nurse on time. Very pleasant. Called doctor to look at my leg. He sent a prescription straight through to my chemist for antibiotics.
— Anonymous
Verified review (1559295)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for sharing your positive experience. Our Leg Ulcer nursing team are fantastic and very valued - they will always defer to a practitioner or doctor when concerned. We're thrilled to hear your appointment was pleasant and we were able to swiftly sort a prescription out for you.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My visit to Cosham Park House Surgery
It was on a Friday morning that I got a phone call from Cosham Park House Surgery. From a woman asking me to go and see a doctor at 4:45 p.m. because he wanted to talk to me. I got to the surgery at 4:35. At 17-15 i got to see the doctor and I said to him can you tell me what you wish to talk to me about and he said I do not want to talk to me so this means I had traveled all that way because I was told over the phone that a doctor wanted to speak to me and it ended up he didn't to be frank I thought this was appalling which I told the doctor it wasn't good enough I was already suffering with a urine infection. I was not feeling very well in my opinion it was an absolute cock-up so all I can say they must improve
— Anthony L
Verified review (1558738)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. I am truly sorry that this was your experience, I will share this with the clinician involved to enable us to make improvements going forward.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
