I arrived early, but only waited a couple of minutes before being called through. Nurse was ready for me, very friendly, I was leaving before my appointment time. Excellent.
— Marilyn S
Verified review (1558540)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thanks for sharing your positive experience of your Healthcare Assistant appointment - great to hear it ran to time!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Blood Test
My appointment was at 2 pm, I was not kept waiting, but was treated promptly and efficiently.
Overall, felt very satisfied.
— Donald S
Verified review (1558306)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
We are thrilled to hear you have had a positive experience of a prompt appointment, and that you left satisfied.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good service
A very short wait to be seen by a friendly nurse for a B12 jab and also weight check and blood pressure check which was good and not expected, a very good service.
— Angela Y
Verified review (1557808)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for the positive review - we are thrilled to hear you were really pleased with the service you received. We do try to take additional measures when time allows, to save you unnecessary journeys!
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Good communication
Good communication and my concern was sorted out straight away.
— Stephen D
Verified review (1557777)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for sharing that communication around your appointment was good, and we glad your concern was resolved so swiftly.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Friendly, informative
Nurse was very friendly and very informative.
— Anonymous
Verified review (1557755)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for the positive review - we are thrilled to hear you found our nurse friendly and informative during your appointment.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
1st visit
This was my 1st appointment at this surgery, very professional, happy with treatment received all good.
Trying to get an appointment is a different matter, 4 weeks for this one as I work full time and can’t call at 10am for a non emergency appointment but finally got an appointment in the end.
— Rachel D
Rachel D works at Bliss beauty care ltd as Beauty therapist
Verified review (1557701)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thanks for taking the time to share your positive experience of your appointment. We are sorry you found booking a routine appointment tricky around work commitments. Please don't forget that our eConsult service is available in hours and can often save you a lot of time!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetic review
I was impressed with my experience. I had a blood test and diabetic review. I didn’t feel a thing with my blood test and didn’t have a bruise after. Wonderful.
— Jacqueline J
Verified review (1557679)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thanks for the 5 star review regarding your diabetic appointment. Glad to hear the blood test was pain and bruise free!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
Very patient and caring.
— Margaret N
Verified review (1557516)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your review. We are pleased to hear you found our colleague to be patient and caring.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Flu jab
Fuss free booking my flu jab.
— George K
Verified review (1557259)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for the feedback. We did open our flu booking a little earlier this year, for peace of mind for our patients. Of course, that is before we were told the delivery schedule had gone 'squiffy' for want of a better word - we hope that you had now had your flu jab (or had it rearrange if you were affected by the delivery delays!)
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My visit
I went to Paulsgrove surgery last week. I was seen within a min by a lovely friendly nurse. I left quite happy.
— Anonymous
Verified review (1556994)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thanks for the review - great to hear you were seen swiftly and found the nurse to be lovely. We are happy that you left happy!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetic Review
An efficient, friendly and professional service.
— Stephen H
Verified review (1556789)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Many thanks for the 5 star review and positive feedback regarding your appointment with one of our diabetic nursing team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Fantastic, kind, caring
Jane is absolutely fantastic, kind, caring and always happy. I make sure I always book in with her.
— Kelly T
Verified review (1556679)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thanks so much for your feedback, we will ensure Jane is made aware of it! She is a very valued member of our HCA team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
My Opinion
No Complaints. My visit was easy and Doctor was very pleasant and professional.
4* for treatment is only because further treatment is awaiting X-ray and results/diagnosis.
— Dawn S
Verified review (1556069)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Many thanks for sharing your positive experience. We are pleased to hear you found our doctor to be pleasant and professional.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Not happy
Saw an emergency dr as I took tablets I’d been prescribed previously and I came up in a rash so had an allergic reaction to them. I had not taken or done anything different. Was told if my symptoms persist try them again the following week to see if it happened again. I did not do this as it was uncomfortable in the first place. To me not good advice
— Anonymous
Verified review (1555994)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to feedback on your recent experience, and we are sorry to hear it did not meet expectations. Please can you contact us on 023 9262 7765 so we can take further details and investigate.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Made me feel comfortable
Very nice lady answered any questions and made me feel comfortable.
— Peter C
Verified review (1555804)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Many thanks for taking the time to leave feedback. We are pleased you had a positive experience and were made to feel comfortable.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
The service was excellent throughout, very obliging, nothing was too much trouble and the nurse I'd seen was very professional throughout my time with her and very reassuring! Keep up the good work everybody well done!!!!
— Mervin B
Verified review (1555778)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
It's really nice to hear such lovely feedback about our nurse and your whole experience. We will pass your comments on to our nursing team. Thank you for your kind words.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Didn't wait long
I didn't wait long, nurse was so lovely for help.
— Brenda F
Verified review (1555742)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, and lovely comments about the nurse you saw for your 'prompt' appointment!
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Appointment
Had chest pains for a while, see my heart scan was fine so didn't even bother listening to my valves on my chest or nothing felt as if he wasn't interested.
— Samuel S
Verified review (1555723)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
We are really sorry to hear that you felt our clinician was not interested. Please contact the team on 023 9262 7765 to provide further details in order for us to investigate.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Paulsgrove Surgery
Staff were kind and efficient.
— Malcolm B
Verified review (1555714)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
We are pleased to hear you found are staff to be kind and efficient - thanks for the review!
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Pleasant and friendly
Staff were pleasant and friendly.
— Anonymous
Verified review (1555709)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we will share this with our team.
