Paulsgrove Surgery

Made me feel at ease

The nurse who did my blood and health check was friendly and made me feel at ease.

— Barbara T

Verified review (1555282) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for the positive review of our Health Care Assistant. We will make sure your kind comments are passed on - they will be well received!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Good service

Good service.

— Susan K

Verified review (1554866) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for your feedback and we are pleased to hear you are happy with the service you received.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Okay.

— Anonymous

Verified review (1554809) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Many thanks for leaving a 5 star review.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Brilliant

Brilliant.

— Anonymous

Verified review (1554807) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the brilliant feedback!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

I arrived just before my appointment time and seen straight away very professional and also kind to my children as I had to bring them with me.

— Anonymous

Verified review (1554730) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for the positive review - we do endeavour to keep to appointment times, and allocate time appropriately. We are glad, on this occasion, it was able to run smoothly for you.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Appointment Review

Clean and bright surgery with plenty of information leaflets on notice boards concerning a range of
different subjects.

— Anonymous

Verified review (1553850) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for the 5 stars! We are pleased you find our little surgery clean and bright - and that the information is comprehensive and accessible!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always helpful

Always helpful staff and professional but with a very friendly welcoming way.

— Rita L

Verified review (1553826) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind comments that we will share with our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Health check

The surgery and staff were nice.

— Lorraine W Lorraine W works at Forrest optometrist as Receptionist

Verified review (1553795) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for taking the time to respond with your feedback.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Surgery was very clean Staff are all very helpful

Very pleasant experience.
Staff very friendly and helpful.

— Nicola M

Verified review (1553737) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for positive feedback and comments around our clean and pleasant surgery!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Friendly and well run. For anyone going there for the first time, Paulsgrove Surgery has it's own car park which (like the main entrance) is accessed from Deerhurst Crescent off Wooferton Road.

— Paul W

Verified review (1553724) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for the positive review and your kind, and helpful, comments! The car park is a little tucked away from Allaway Avenue and there is usually a good number of space available.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very slow reactions...

My opinion is not the best from my last two times with this practice. I opened online consultation, and must wait for more than a week for the answer, even if I wrote in the form I cannot work because the pain. After I lost my patience I went to the emergency in the hospital, there I can get an appointment with another GP within 2 hours...

— Gyorgy S

Verified review (1553720) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are currently making some significant changes to improve the timeframe for responses to eConsults, the number that we are receiving could not be planned for, and patients should start to notice an improvement shortly.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vitamin B12 injection.

Attended The Surgery for my three monthly Vitamin B12 Jab. All went well. Nurse in attendance Jane. While there, I was given a date for my Diabetic Review; again to be held at the Paulsgrove surgery on Monday 26th July. I find attending this surgery most convenient, as it is only 5 minutes walk from my home, and saves getting a bus to Cosham if I was required to attend an appointment at Cosham Park House Surgery. Receptionist and staff at Paulsgrove always kind and considerate. 10 out of 10 !

— Donald S

Verified review (1553608) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for your comprehensive and positive feedback. We appreciate Paulsgrove Surgery is a valued location for many of our patients and we do endeavour to offer a range of routine health clinics from this site

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetic blood test

Nurse was very good.

— Anonymous

Verified review (1552980) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing your positive experience of your blood test appointment.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dressing change

Excellent and professional service.

— Anonymous

Verified review (1552950) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the 5 star review of our nursing team!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Friendly and very efficient.

— David G

Verified review (1552927) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Many thanks for taking the time to leave your positive feedback.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Blood Test

I had a blood test done, the phlebotomist was very welcoming and very professional.

— Anonymous

Verified review (1552475) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are pleased to hear you found our HCA welcoming and professional and will pass this feedback on.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The pleasant visit to Paulsgrove Surgery

Experience that I had that day was really great. So nice and pleasant staff, everything clean and shiny.
Great service, I do not know what else to praise. So nice compared with some other experiences I had in other surgeries.
Well done Paulsgrove Surgery!!!

— Ivana C Ivana C works at not working at the moment as Doctor of Medicine

Verified review (1552023) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Excellent

I was seen on time and received the best of care and attention, as always.

— Lesley F

Verified review (1552017) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Well informed staff

Very efficient service, well informed staff.

— Andrew E

Verified review (1551998) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

The treatment was excellent

The treatment was excellent, the nurse deserved a 10, thanks.

— Ronald G

Verified review (1551982) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no