Paulsgrove Surgery

Blood pressure review

Really pleased with the nurse I saw Jane, explained everything she was doing and why in-depth, that was interesting and the first time that had been explained in full. Was polite and friendly and showed genuine concern on my blood pressure and weight. Emailed my doctor with my readings straight away.

— Donna G

Verified review (1551528) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Visit to GP

The Gp telephoned me in response to my on-line request, 10 days later. Initial enquiry was in relation to HRT but because I have an on-going lower back complaint he offered to see me, which was kind although it was a pointless exercise, as all he could do was give me more painkillers instead of trying to resolve the position. He also said he couldn't refer me to specialist. I had to contact physiotherapist and they make the assessment. I'm in acute pain and cannot walk without being in agony despite having an MRI scan on lower back. No one wants to help me and i don't want to keep taking drugs that make me feel awful.

— Helen F

Verified review (1551218) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. The GPS have to follow strict guidance and advised you correctly that the Physio would need to refer you.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

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Which best describes you? Patient

Paulsgrove Surgery

Lovely, friendly experience.

— Gina P

Verified review (1551156) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Fast and efficient

Received appointment very quickly, felt that the Dr listened to what I was saying and his response was positive arranged hospital appointment very quickly.

— Kim C

Verified review (1551127) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen quickly

I was seen quickly and efficiently.

— Melanie K

Verified review (1551038) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Recent experience

I had various tests to be done by the nurse. She was very efficient and friendly.

— Anonymous

Verified review (1550833) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Nurse was very friendly and removed mask for me as I am a lip reader. I left my mask on. This made my app less stressful.

— Julia C

Verified review (1550823) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove surgery

Very nice nurse, straightforward injection

— Caroline J

Verified review (1550753) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

Very good. I am texting on behalf of my mum she was happy.

— Audrey M

Verified review (1550278) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Helpful, friendly

Very helpful and very friendly at the practice, the practice is nice to talk to a person not a machine.

— Leonard S

Verified review (1550211) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Paulsgrove Surgery

The nurse was very good.

— Anonymous

Verified review (1550204) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

The dr I saw was very good

I went in on time for my appointment the dr was very good and listened to everything I was saying.

— Anonymous

Verified review (1550167) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

Saw Dr Laing here. He was very kind, polite and helpful. Made me feel at ease. Good parking facilities which helps when you are poorly and can’t walk far. Good service all round. Happy patient.

— Lisa E

Verified review (1550002) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Very good all round.

— John N

Verified review (1549978) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood tests appointment

Quick and efficient service given at the appointment.

— Anonymous

Verified review (1549091) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient service

Quick efficient service by the practice nurse.

— Anonymous

Verified review (1549011) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Overall good service.

— Michael P

Verified review (1548992) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Appointment

I asked for a face to face with a doctor and my dad and all got was the doctor will phone your dad. A doctor can't diagnose on the phone sorry.

— Christine C

Verified review (1548978) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. At present, in line with national guidance, we are a phone first service. However, the GP has appointment slots that only they can use, to bring in patients for a Face2Face (F2F) when appropriate, following the initial telephone consultations. Many consultations do not require a F2F appointment, particularly when we are undertaking investigations - and some diagnosis can be made over the phone. We apologise if this was not made clear. We are still seeing a lot of patients F2F....when appropriate. Please keep an eye on our website and social media for monthly updates!

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Very good

Very good and well looked after.

— Anonymous

Verified review (1548977) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

No way of contacting!

I needed a quick chat with a GP regarding my prescription. Which happened after a month of filling in online forms and trying to call. In the meantime I had to temporarily take a lower dosage of medication, which had a huge impact on my day yo day life.

— Sinead M

Verified review (1548946) Review left 4 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

We are sorry that you are unhappy with recent service. Whilst we do have a backlog of eConsults at present, they are not anywhere near a month and so this length of delay should not have happened. Please contact us on 023 9262 7765 to provide details so that we can investigate.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient