Given a caring educational and pleasant service. Appointment time was perfect.
— Anonymous
Verified review (1548921)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Prompt, efficient
Prompt, efficient and actually got the help and follow up required this time.
— Kim E
Verified review (1548890)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Allergy
Horrible, I have 2 weeks waiting my treatment and I have not received any response from the Center
— Anonymous
Verified review (1548248)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We will share this with our team.
Overall, how was your experience of this GP practice?
Very poor
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Patient
Emergency Appointment
The waiting room was clean and tidy, adhering to social distancing with the seating. There was lots of useful information concerning varied subjects on the notice boards. I did not have to wait very long to be seen, my appointment was with Dr Laing who was very nice and sorted my problem.
— Anonymous
Verified review (1548115)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
I had recently change doctors and everyone I see in the practice help me really well and so pleased I can just go to doctors walk in as I don't do well on computers.
— Helen S
Verified review (1547888)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Taking of bloods for INR
The nurse who carried out this procedure was very professional, friendly and gentle, I felt very at ease to having it done.
— Robert L
Verified review (1547467)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nothing is too much trouble
The receptionist is always so helpful, anything she can do to help, nothing is too much trouble.
— Patricia S
Verified review (1547224)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Friendly
Very good, friendly, helpful and easy to book online for nurse access.
— Stephen H
Verified review (1547161)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Very helpful
Went for blood test, in and out.
— Georgina B
Verified review (1547160)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Where !
No idea why GP sent me to Paulsgrove as I live in Purbrook. Staff were fine and helpful.
— Christopher Q
Christopher Q works at CDW UK Ltd as IT manager
Verified review (1547050)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. Appointments can be arranged for a different site, to which you are registered, this is to ensure that you get the next available appointment.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
The doctor phoned on time and listened carefully to what I had to say. He then arranged for the appropriate treatment. The best of care, as usual. Thank you.
— Lesley F
Verified review (1547047)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
People were nice, knew their jobs and helpful, all bin through enough with covid.
— John C
Verified review (1547034)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Asking for review of bloods/ diagnosis
GP himself was nice enough, but I was asking if I had a diagnosis. To which he did give but no more information or support given other than when to have repeat bloods.
As a whole since March under the Portsdown group practice the only communication I have received is via text when given blood results and starting medication, when I have phoned to ask no one has been forthcoming with information. Although a pharmacist who I made an appointment with was so helpful.
When I have spoken to someone it has never been the same person, so I have had to re explain all.
If this was not a new thing then I would understand having a text, but for me who its all new and awaiting results with +\- a diagnosis. These results are putting our family planning on hold, and could effect any pregnancy's - so support would have been greatly received.
— Tracey R
Verified review (1546747)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. Where possible alternative means are being used to update patients on results and diagnosis., however when speaking to a clinician they should explain further where required. We will share this with our team and make changes where possible.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Blood taken
They staff there had no information about why I was having blood taken. They did their very best to sort things out. However there seemed to be a lack of communication between Cosham Park surgery and Paulsgrove.
— Pamela G
Verified review (1546696)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We will share this with our team and improve our communication going forward.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Econsult - poor service
Econsult, well I’ve tried it more than once, thought it was a fluke first time, so I am shocked and disappointed. I work for the NHS and starting to feel embarrassed and unable to keep up an argument over poor service we are all providing, however seriously disappointed with my own treatment and care over the last 10 months or so, the cancer pathway was an exception due to it being what it was, but shouldn’t all treatments and care be given to all patients regardless. It’s now time to start caring more for patients, back to basics of care, speaking to patients more quickly, triage sooner, sort accordingly.
For an econsult to take 8 days is unacceptable and I still feel I was fobbed off to be fair, how can someone assess a problem I know I have, not see results and just give medication. It is becoming more and more guess work. Extremely disappointed.
— Louise J
Louise J works at NHS as Associate Practitioner
Verified review (1546335)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We have been reviewing access and especially eConsult and are making changes to improve this service. Patients should start to notice an improvement as these changes are implemented.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
Reception seems to be qualified doctors and refused me to speak to a doctor as wasn't an emergency.
— John L
Verified review (1546249)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. Our reception staff and care co-coordinators are not clinically trained, however the follow the guidance provided by clinicians and navigate/signpost as per that guidance.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Seen straight away
I saw the nurse straight away, I was in and out in no time.
— Joseph M
Verified review (1546234)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Paulsgrove Surgery
Seen straight away.
— Mandy S
Verified review (1546230)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Overall very good surgery
My experience has been good with the surgery, very lovely and respectful staff. Overall very happy.
— Sara H
Verified review (1546184)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good customer service
Surgery are always happy to help whatever the issue. Which at the moment I get that they are very with giving out the covid vaccines which is playing a good part for the world to get some kind of normal life back.
— Anonymous
Verified review (1546116)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
