Appointment was good, nurse gave me some advice to buy a blood pressure machine and check my blood pressure everyday for 2 weeks.
— Susan H
Verified review (1540692)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
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Patient
Review from Google
Friendly staff, got my blood test there.
— Anna Paruk
T357118
Review left 5 years ago
This review complies with Google's policies.
Great service
Both the receptionist and the nurse were really helpful and friendly. Very understanding too.
— Andrea S
Verified review (1537733)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Very good
I was treated in a kind and respectful way
— John H
Verified review (1536651)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Excellent caring service
We got treated very well and thank you for caring for us in these unprecedented times that we live in currently, it's been a scary time what with being diagnosed with copd and emphysema it's good to know your at the end of the phone should we need you. Thank you very much for the excellent caring service that you provide.
— Patrick O
Verified review (1536483)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Never contacted me
I was advised by the hospital to book a blood test, this turns out to be much more difficult than expected, got a text to say they would be in touch but it never happened
— Ben J
Verified review (1535993)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Due to unusual high demand, eConsults are being acknowledged and then followed up within a further 48 hours with action. We are sorry for the inconvenience caused and will continue to monitor and increase resource where available.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
B12 injection
Was welcomed by friendly staff and the nurse was happily ensuring what the procedure was done properly, waiting room was clean with safety measures in place.
— Susan B
Verified review (1535883)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
WASTED JOURNEY
Booked B12 appointment at Paulsgrove as only available appointment without having to travel miles via 3 buses.
As appointment was 12 days ahead HCA refused to administer injection.
I am still trying to achieve a "local" appointment.
I dislike being addressed by my first name by people I have never met! I am not on first name terms with staff.
— Michael B
Verified review (1535412)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. If you book for an appointment earlier than required, you will be turned away. If you are not able to travel to another site to gain an appointment, then you will need to wait until an appointment becomes available at your chosen Surgery. We are sorry that your preference for being addressed more formally has been overlooked, we will endeavour in correcting this in the future.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Happy with service
Happy with service and friendly staff.
— Anonymous
Verified review (1535362)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Great Surgery
I transferred from Hanway to Kingston Crescent when Hanway closed. Apart from the difficulties getting through on the phone, I have found the surgery to be excellent. The time I was given at an appointment in December 2020 was 1 hour! A complete review and a thorough examination led to finding a problem I had not come in for! A consultant follow up was arranged and is now being prescribed for.
I was also given both Covid Jabs in December and January. Fantastic organisation.
For the first time in I also had my repeat prescription proactively reviewed by the Doctor over the phone.
Very happy to be registeredwith the Paulsgrove Group.
— Iris W
Verified review (1534907)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Appointment
Good to be able to discuss issue with GP over the phone and discuss options. Didn't need a face to face appointment so being able to speak to the GP was quick and action plan put into place without any delays waiting for an appointment.
— Sarah W
Verified review (1534828)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Excellent Service
I think the service was excellent because I was in and out in no time and the nurse was very friendly and helpful. I think you have great staff.
— John C
Verified review (1534827)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Great once you actually get an appointment
It took two weeks to actually get an appointment as the phone system is useless. You have to phone at 10am but they only have a handful of appointments available. The system kicks you off if you miss it by a split second. After loads of attempts I was told to do an e consult which told me to ring 111. I knew I needed my GP as I needed to change the dose of my medication. Eventually after two weeks a receptionist had to put the e consult through as an admin request. I was then text to say to expect a phone call on Monday. No phone call but the GP phoned on Tuesday and was really helpful and understanding. If it hadn’t have been for the admin/phone system error I would have rated higher as the GP really took the time to listen, understand and advise.
— Kara J
Verified review (1534742)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
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Patient
Very charming and helpful
When I attended Paulsgrove Surgery for my blood test the staff were very charming and helpful and go out their way to make you feel at ease.
— Richard C
Verified review (1534004)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Blood test
I arrived at correct time. No-one else in waiting room, very short wait then called in for my blood test. No problems.
— Anonymous
Verified review (1533982)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
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Patient
Friendly and courteous
Ive found it friendly and courteous.
— David G
Verified review (1533969)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Prompt and helpful staff
Always helpful and flexible in arranging appointments and bloodtests
— Pauline W
Verified review (1533651)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Patient
Kind and friendly
Staff were kind and friendly, made me feel at ease. Thank you.
— Gemma C
Verified review (1533212)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
Tetanus
I needed a Tetanus injection after I accidentally put a spike through my finger. Called in to the Allaway Avenue Surgery and an appointment was arranged immediately. It was a walk in appointment which I did, saw the Doctor and told him what I had done, he gave me the injection there and then, just what I wanted. Excellent. Thankyou.
— Anonymous
Verified review (1533083)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Patient
Really professional
Yes really professional with nurse and helpful with questions I asked.
— Leslie W
Verified review (1533063)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
