Paulsgrove Surgery - My husband was in a lot of pain
My husband has a lot of problems with his health and was not happy about waiting so long for someone to get back to us so had to take him to A&E he was in lot of pain and could not walk was not happy about this as he has so many problems he need
to be seen
— Brian P
Verified review (2357487)
Review left 3 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to leave feedback, I am sorry to hear this happened. Primary care is not considered an urgent service, so A&E may have been the best place to go if he was in extreme pain. I hope you were able to get the service needed.
Overall, how was your experience of our service?
Very poor
Review from Google
Very friendly staff, appointment on time, clean safe environment.
— Jag Jethwa
T366170
Review left 4 months ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your 5 star rating and positive comments. We are pleased we are providing a service to your expectations.
Blood pressure check
This is a lovely surgery - appointment on time and friendly staff.
— Janet H
Verified review (2357474)
Review left 4 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you.
Overall, how was your experience of our service?
Very good
Review from Google
Excellent service health advisor friendly and talked me everything
— Roy George
T366171
Review left 4 months ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide your positive comments.
Review from Google
Good service by nice staff on time.
— Nicholas Green
T366172
Review left 4 months ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such positive feedback.
Very, very helpful and friendly
Couldn't be more helpful.
— Janice H
Verified review (2357471)
Review left 4 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you.
Overall, how was your experience of our service?
Very good
Review from Google
Friendly local practice
— Kevin Robinson
T357124
Review left 5 months ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your kind rating and words.
ECG check up
Great service
— Anonymous
Verified review (2336405)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Post ECG
Very friendly and welcoming
— Susan G
Verified review (2336285)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Blood pressure check
Required pressure check organised quickly, was also able to have bloods taken although this wasn't arranged. Nurse knows best, and thanks to her more options opened up to me, will be thanked in person soon.
— Anonymous
Verified review (2336123)
Review left 6 months ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good but to hot in the waiting room
Very good and efficient, but waiting room was far too hot.
— Anonymous
Verified review (2336077)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you. I have made our estates and facilities team aware of this.
Overall, how was your experience of our service?
Very good
Blood pressure test
When I’ve had to visit the Paulsgrove Surgery, I found it very cold in the waiting office but this time it was lovely and warm and I didn’t have to wait very long to see the nurse
— Robert W
Verified review (2336050)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Great to see a doctor
I had been suffering with a water infection for nearly 3 weeks, after communicating with the doctor I finally was seen by a doctor who sent me to hospital to be checked out and glad to say I have had a ct scan and I’m having ongoing tests to get to the bottom of it. I’m so pleased to have had a face to face appointment, it was really needed, not enough face to face appointments we get these days, so I’m really grateful I did
— Anonymous
Verified review (2336042)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Very good service
Very polite and professional staff. Made the appointment very comfortable.
— Anonymous
Verified review (2335493)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Blood Test
The nurse who saw me is an exceptional member of Paulsgrove staff, always kind and caring, gives a 5 star service. Thank you
— Anonymous
Verified review (2333534)
Review left 6 months ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback, we really appreciate it.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Good experience
— Patrick K
Verified review (2333054)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Good
Paulsgrove Surgery
Helpful, friendly, on time appts
— Debra C
Verified review (2332885)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Blood test
Pleasant nurse and professional approach
— Ronald V
Verified review (2332879)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
Efficient and friendly
Very efficient, friendly and made me feel calm
— Anonymous
Verified review (2332588)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Good
Great team, great service! Thank you
Great customer service.
Friendly and very responsive team.
Easy registration process, effective communication.
Thank you for your care and support.
— Mariana M
Verified review (2332332)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for leaving such lovely feedback.
Overall, how was your experience of our service?
Very good
