The staff are always very helpful and also the doctors.
— Patricia S
Verified review (1533020)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
Telephone call
I had a call from the Doctor where he listened to my concerns and he ordered my prescription.
— Michaela C
Verified review (1532747)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Everything felt safe
I had a blood test and b12 lnjection. From start to finish everything felt safe.
The staff are friendly and helpful.
Always use this surgery.
— Jacqueline J
Verified review (1532604)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Positive appointment
Very pleased with all care and treatment.
— Anonymous
Verified review (1532595)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
As we are still in these difficult times it is good to know that when we need any treatments the surgery is a safe place to go so thankyou.
— Lynda H
Lynda H works at NHSPS as NHS DOMESTIC
Verified review (1532098)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Many thanks for the feedback. As you'll know, we do endeavour to avoid asking patients to attend the surgery unless it is really necessary. However, as you kindly pointed out - when you do need to come in you can be assured we provide a safe environment for patients and staff.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
As always excellent
I always have excellent service from my GP efficiant and effortless.
— Claire O
Claire O works at Nhsbt as Donor carer
Verified review (1532064)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for the feedback - really pleased to hear that you have consistently high quality service from us - it is what we aim to provide!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
I am very impressed with all your efficiency at the surgery.
— Anonymous
Verified review (1532032)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for the feedback - thrilled to hear how impressed you are with our service!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good surgery
The staff are always helpful and friendly, the service is quick and efficient. Paulsgrove is the best surgery in Portsmouth group practice. It’s a small surgery so you feel listened to and helped.
— Shirley H
Verified review (1532028)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for the feedback on our service. We obviously cannot possibly have a 'favourite' site, we love them all equally! They do say good things come in small packages! In all seriousness, it is lovely to hear that you find the staff friendly and our service efficient.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Prompt response
Using the eConsult facility, as recommended by my GP and asthma nurse last year, is an efficient use of time for the patient and the surgery. I have recently fielded three requests via the service and usually the next morning the surgery has contacted me. It allows for greater clarity of concerns or issues without the need for a booked appointment.
— Michael B
Verified review (1531858)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you so much for sharing your positive experience of our econsult service - this is exactly the purpose of econsult - to enable you to contact the surgery at your convenience and to be directed to the right team and provided with accurate information. We are so happy to hear that you are using it regularly!
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Very little waiting time, was greeted and told what was about to happen and was dealt with effectively.
— Derrick H
Verified review (1531403)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for sharing your positive experience
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
Excellent doctor
Dr Safdar was very friendly and responsive to my needs - an excellent doctor!
— Sarah S
Verified review (1531294)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for sharing your positive feedback and the 5 star review. We will be sure to pass on your kind words to Dr Safdar!
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
Appointment
It's good when it works like it should but sometimes it's a painful experience just getting through, the 4 is only because you do very well mostly.
— David F
Verified review (1531283)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thanks for the feedback and sorry you find getting through to us painful at times - that's quite the opposite of what we want! We do of course have busy times of the day when we have extra resource but cannot avoid a bit of a wait, and if we have filled all our appointments we do try and help with advice and signposting, which still takes time! We do urge patients to keep trying if the queue tells you it is full, it won't be long before you can get in - and stay in the queue when you do get through. We understand being position 18 in the queue sounds daunting, but we assure you that it does not mean you will be waiting a long time to get through to us! We have recently updated our call queue information to share average waiting times for reassurance. If you do not have an urgent medical issue then please do use our econsult service https://portsdowngrouppractice.webgp.com/ - it will save you having to call at all!
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
The service is excellent
The service is excellent and very helpful to us and professional.
— Brian P
Verified review (1531219)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for your kind words on our service - and the 5 star review!
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
Recent appointment
Really good, the nures made me feel very at ease, very good, thank you.
— Penelope D
Verified review (1531196)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you - really happy to hear you were pleased with our service and our friendly team!
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
Helpful and courteous
I found the staff very helpful and courteous.
— John C
Verified review (1530688)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for the feedback; glad you found the staff to be helpful and courteous. We will pass this on to them!
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
Paulsgrove Surgery
Well organised and pleasant.
— Roy T
Verified review (1530658)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for the positive feedback and 5 star review
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
Friendly efficient and quick
Friendly efficient and quick. Receptionist very friendly and helpful.
— Elizabeth L
Verified review (1530593)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Many thanks for your feedback. We are happy to hear you found our service friendly and efficient -it is what we aim for!
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Was this treatment paid for privately?
no
Blood Test at Paulsgrove Surgery
I arrived and my temperature was taken before I entered the waiting room, which was set out in line with social distancing. I felt very safe. The staff were friendly and professional.
— Audrey B
Verified review (1530016)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thanks for sharing your safe experience at our surgery - and for your kind words on the quality service received. We will share this!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
B12 injection
Very good, no waiting, polite receptionist and nurse was lovely, kind and thoughtful.
— Anne R
Verified review (1529971)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for the feedback. We will share your comments on the team with the staff
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
Excellent service, on time and very professionally done.
— Anonymous
Verified review (1529932)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Many thanks for taking the time to share your experience.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
