Paulsgrove Surgery

The staff were friendly and polite

The staff were friendly and polite at all times and i was seen promptly. i felt confident that they would provide a professional service.

— Stephen S

Verified review (1529533) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for the feedback about our professional service.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Was this treatment paid for privately? no

Attendance for Corvid vaccinations

A lot of staff were present, they were all very helpful and were familiar with their various tasks.
The vacination took no time and we were issued with Covid cards.

— Anonymous

Verified review (1529512) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for sharing your positive experience.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Service

Appointment was on time, with excellent service. Covid measures observed impeccable.

— Leo M

Verified review (1529414) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for the feedback. We have implemented several safety measures around COVID and social distancing - and we are pleased to hear that you find them to be impeccable.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Was this treatment paid for privately? no

Appointment

Very helpful

— Anonymous

Verified review (1529191) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Was this treatment paid for privately? no

Paulsgrove Surgery

Polite staff. Always ready to help.

— Maria D

Verified review (1528993) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing your positive experience of our service.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

They are always very helpful

They are always very helpful when you go in and speak to them about anything.

— David H

Verified review (1528623) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for the feedback - our staff do endeavour to help as much as they can - or direct you to the best person / service to answer your question.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Very polite and professional

Very polite and professional nurse made me feel at ease and very comfortable.

— Andrew R

Verified review (1528617) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing your feedback - we are pleased to hear you had such a god service.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Quick and excellent service

Went down to have blood test last week, quick and excellent service, always very helpful and puts your mind at rest.

— Lorraine M

Verified review (1528575) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing your positive experience with us.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

With care

They care and they are there for us when we need them.
To listen to what we have to say .
And deal with any situation we give them.
Even with being so busy with all the extra work load with coved .
I thank you all .

— Carole J

Verified review (1526842) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you so much for your kind words and positive feedback. It will be shared with the team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

ONLINE APPOINTMENT BOOKING

The practice has recently tailored the online appointment facility to book specific procedures. I have regular B12 injections and for the first time I was able to book a specific B12 injection appointment with the HCA at Paulsgrove Surgery.

— Michael B

Verified review (1526325) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the feedback - we added B12 to our online appointment booking facility following a flurry of patient requests - so your feedback really does make a difference! Really happy the expanded online system is working for you. We do review this regularly and are keen to increase online access wherever possible.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

I like Paulsgrove surgery.
It's small and friendly.
Always get seen and never a delay.

— Anonymous

Verified review (1526323) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the feedback - we like Paulsgrove surgery! It is indeed small, but we do endeavour to offer a range of services here. The staff will be really happy to receive your positive feedback on how friendly they are.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove treatment

This person left a star rating but no comment.

— Gary F

Verified review (1526154) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the 5 Star review - it speaks for itself!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Small surgery but good working practice

I have only used this surgery a few times but have always found it friendly and well organised.

— Anonymous

Verified review (1526013) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lack of feedback

I have put in a request for zapain twice, both times cancelled my chemist then tells me its because you need a review.
i also cannot get an appointment, I'm waiting for knee replacement but since last Tuesday I have had major pain behind my knee and up and down my leg.
I keeping getting told there is no appointments please help.

— Matthew H

Verified review (1525973) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the feedback. It is a matter of prescribing safety that we don't keep issuing medication without regular review though we appreciate this often comes up, as murphy's law would have it, at the worst time! We release appointment daily, but you can also request via our econsult system https://portsdowngrouppractice.webgp.com/

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

First visit to surgery, dealt with efficiently.

— Peggy P

Verified review (1525854) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Many thanks for sharing your positive, and efficient, experience!

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

The service was excellent

The service was excellent and I felt very welcomed, not rushed or pressured into finishing as quickly as they could, keep up the good work every body, well done to you all.

— Mervin B

Verified review (1525576) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your kind words and positive feedback.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Lovely nurse

A very good service, have seen Mandy the nurse twice in two weeks and only had to wait a couple of minutes to be seen and Mandy was lovely, very clear and precise on instructions with my high blood pressure problem.

— Angela Y

Verified review (1525573) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for the feedback! You are not the only patient to point out how lovely Mandy is. She is one of our Senior HCAs and we are happy to have her on the PGP team! We will make sure Mandy receives your kind feedback

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Very organised

Very organised, very pleasant staff.

— Anonymous

Verified review (1525549) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for the positive feedback.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Diabetic foot check and blood pressure

Felt very safe.

— Gillian B

Verified review (1525521) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Many thanks for sharing your positive feedback - we are pleased that you felt safe when needing to attend our surgery.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely surgery

I have always found the staff to be professional and friendly. Also helpful. Lovely surgery.

— Michael J

Verified review (1525508) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for the feedback - we will share this with the team who will be thrilled to receive such kind words.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?