Paulsgrove Surgery

Thank you for the positive feedback.

Many thanks for sharing your positive feedback - we are pleased that you felt safe when needing to attend our surgery.

Thanks for the feedback - we will share this with the team who will be thrilled to receive such kind words.

Thanks for sharing your experience. We do try and accommodate patients - we all appreciate that sometimes you just can't help being delayed. In the main, as long as you're only a few minutes late we can hold on - or if we have a free slot within the session we will always work things where we can.

Thanks for the feedback. It has indeed been a tough year - and we expect some of this to continue for some time! However when you do need us, you know where we are!

Thank you for the feedback - and for recognising the positive impact our safety measures have to staff and patients.

Thanks for sharing your positive experience

What lovely feedback - thank you!

Thank you for your kind words.

I'm sorry that you have not been able to get to the bottom of your medical issue. A doctor is not always the most appropriate person to see you - we will always direct you to the member of the team that has the most training or current experience with specific medical issues. Of course, I do understand that on this occasion this hasn't resolved the problem for you on first contact. We are also experiencing high volumes of calls at present, particularly around COVID vaccinations -and so we urge patients to use our econsult service https://portsdowngrouppractice.webgp.com/ where possible. We do advise that if your problem is urgent, that you call as close to 8am as you can. I do appreciate that our call queues are limited and sometimes you are cut off - but once you are in the queue, please stay in it! Position 15 does not mean a very long wait - we have also updated our call queues to give you position number in queue and the average wait time. We regularly review this information to direct resource appropriately.

Regrettably we cannot do much about the coronavirus blurb on our phone system - and we need to 'spout' about how our appointment system works, to ensure patients are directed appropriately to avoid frustration and ensure people are in the right 'queue' - however we do review this to and amend our messages when it is considered necessary.

Such a good experience, you feel compelled to tell us twice - always happy to hear!

Thanks for your positive feedback. We will endeavour to find out the name of the GP that you spoke to so we can pass your kind words onto them. If you are able to email [email protected] with your name, date of birth and time of appointment - we can locate the information and share it with you too! Just put 'working feedback - ops team' in the subject header.

Many thanks for sharing your positive and safe experience.

Thank you for the 5 star review. Appreciate you 'only' had a phone review, but your feedback is still important to us. Due to COVID we do endeavour to deliver care over the telephone, where possible and appropriate. We also offer patients the opportunity to contact us via econsult - https://portsdowngrouppractice.webgp.com/ for any routine or administrative queries. We are, of course, happy to see or patients when it is appropriate, but we are limiting face to face contact and footfall at our surgeries when possible, for everyone's safety.

We are pleased that you had a positive experience with one of our excellent HCA team members.

Many thanks for sharing your positive experience. All of our sites have appropriate measures in place to ensure you have a safe and caring experience, so thank you for noticing and sharing that.

Thanks! Pleased to hear you had a positive experience.

Thank you for your feedback.

Thank you for the feedback, we are pleased you had a positive experience and, particularly in the current climate, that you felt safe. It's really important to us that our patients feel this way when they have to attend one of our surgeries.

Thank you for the feedback, we are pleased you had a positive experience