Paulsgrove Surgery

I had an on line query about my account

Went to Paulsgrove Surgery about my on line account. To book an appointment and for on line blood test results. The receptionist was brilliant. She explained to me how easy it was and would save time phoning and waiting. I found the information very good and I tried it and it all worked. Thank you. Very happy.

— Susan S

Verified review (1521117) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the feedback and we are happy to hear that we were able to assist you with your online account query. It is indeed very easy to book a variety of appointments, such as blood tests, routine GP telephone consultations, smear tests, flu jabs, B12 appointments. We are always reviewing what we can offer online with a view to extending where we can. Don't forget you can also view results using online services - you barely need to talk to us anymore, but you know where we are when you need to!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen promptly

Booked in for b12 injection with a pleasant receptionist. Seen promptly by an efficient friendly nurse.

— Jeannie G

Verified review (1521110) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for sharing your experience - glad that you found it efficient!

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Very helpful and friendly

Very helpful and friendly staff. Thanks to all.

— Kelvin P

Verified review (1521071) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for sharing your feedback and commenting on how friendly and helpful our staff are.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Paulsgrove Surgery

Always very nice staff

— Patricia E

Verified review (1521052) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for sharing your feedback.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Staff were friendly

Staff were friendly and I wasn't kept waiting long thanks.

— Christopher H

Verified review (1521030) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thanks for sharing your positive experience with us

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Super service and care

Mandy Alderton super as always, really pleased to be able to book an appointment online to be treated by her.

— Anonymous

Verified review (1519397) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thanks for the feedback. Mandy is indeed a superstar, and we will make sure she is aware of your kind words.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

The nurse got my blood first time because some of them have to mine for it, getting it first time makes it more comfortable and leaves no marks and she was also a very happy person.

— Stuart Y

Verified review (1519377) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for sharing your positive feedback - we are glad you found the nurse to be happy - and that she got your blood first time!

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab appt

Was quite shocked about the lack of questions asked before I received my injection. Also my temperature was not taken before entering the premises, unlike the strict and good guidelines in the main Cosham surgery. I sat down, was asked if I felt ok and had to state my name and date of birth, that was it.

— Clare L Clare L works at Clare Langham Art as Artist

Verified review (1519250) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback and we will of course investigate why your temperature was not taken at the door.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant and most helpful

I always find the staff to be pleasant and most helpful when I need to visit the surgery.

— Patricia S

Verified review (1517551) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Vaccination

Quick and efficient service. Friendly staff. Good hygiene measures in place.

— Anonymous

Verified review (1517542) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always quick to help

No issue what so ever, always quick to help.

— Tamar H

Verified review (1517479) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

I was treated with respect

I was treated with respect and seen to after a few minutes.

— Anonymous

Verified review (1517475) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Great doctors

The staff at Paulsgrove surgery are always very polite and helpful and the doctors are great too.

— Ben J

Verified review (1517443) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Paulsgrove Surgery

Nice friendly staff

— Angela B

Verified review (1517417) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Appointment

Made an appointment for a flu jab, receptionist gave me an appointment card for Friday 9 October, Wednesday 7th text message saying I missed my appointment, went to surgery received an apology and a new appointment, while sat in the waiting room got a MJog reminder for an appointment at 1330 that day, questioned it with receptionist to be told it was for a tetanus booster which is fine if I had known about it.
Very inefficient.

— John M

Verified review (1517418) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Paulsgrove Surgery

Always pleasant to talk to.

— Carole P

Verified review (1517405) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Flu vac

Didnt wait long to be called in. Very professional. did not feel injection.

— Anonymous

Verified review (1517394) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A good, efficient service

A good, efficient service. Government guidelines were well observed, and staff were friendly and helpful.

— Brian S

Verified review (1517375) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Very happy with service

Very happy with service for my disabled son.

— Anonymous

Verified review (1517352) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?

Flu jab

Very quick service

— Anonymous

Verified review (1516269) Review left 5 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient