Can't fault the receptionist at Paulsgrove Surgery, very understanding and most helpful. Diabetic nurse spot on in her advice. Very kind to me, which is just what I needed.
— Katz D
Verified review (1497221)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Staff very good
Staff very good and nurse made you feel comfortable, no complaint about anything.
— Kevin A
Verified review (1496058)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Caring, helpful
Always caring and very helpful.
— Anonymous
Verified review (1492602)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Short notice appointment
I was really impressed that I was able to see a doctor at short notice.
— Anonymous
Verified review (1483873)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Request for a referral
I needed an appointment to request a referral to have hospital hearing tests. There were no problems and Doctor Moseley wrote a letter on my behalf.
— Jill C
Verified review (1483867)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
A friendly, helpful doctor
A satisfactory visit. Seen right on appointment time by a friendly, helpful doctor.
— Jennifer H
Verified review (1483459)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Awkward
Doctor was awkward and made me feel very uncomfortable. He also didn’t seem to know what he was talking about. I also had to wait 20 minutes after being told I was late when I was actually waiting in reception for 10 minutes
— Anonymous
Verified review (1483409)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
A great service with a smile
Great service, really friendly and helpful staff
— Anonymous
Verified review (1464343)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
I found Paulsgrove Surgery very good.
I found Paulsgrove Surgery very good. Plenty of parking, and the doctors were on time. The doctor I saw was really good and didnt rush me. All in all it was a pleasant drs visit.
— Lisa W
Verified review (1455090)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Blood test was a complete waste of time bearing in mind the blood taker did not label the samples.
— Keith M
Verified review (1448141)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Doctor very good and understanding
Appointment met on time, Doctor very good and understanding.
— Lawson C
Verified review (1447751)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Recent Appointment was EXELLENT !!
My visit to you was extremely nice. The doctor I saw is very understanding and patient. I brought up some of my errands, and he solved them impeccably. Thanks for the great service.
— Elisabet P
Verified review (1447675)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
Very kind and efficient.
— Anonymous
Verified review (1447293)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly, professional, helpful
Friendly, professional, helpful and approachable staff. Very discreet and respectful of your privacy. Very thorough and listen to your concerns and respond accordingly. They make sure that you understand what they are saying and what treatment would be appropriate. Are not patronising and you don't have to wait to long before being seen. Very pleased with the service provided by Paulsgrove surgery.
— Karin W
Verified review (1446944)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Didn't have to wait long
I didn't have to wait long in waiting room. The doctor was quick asked some questions and that was it.
— Julie S
Verified review (1446573)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Lovely
Nurse was lovely, and was quick to do my flu jab.
— Anonymous
Verified review (1446461)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Paulsgrove Surgery
I found the GP (Dr Stubbs) pleasant and helpful when I saw her at Paulsgrove Surgery and then at a follow-up appointment at CPH. Listened to my concerns and provided a treatment plan and review blood tests.
— Michael B
Verified review (1446101)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Left feeling that appointment had been a waste of my time and the doctors, especially having already spent two weeks prior to appointment trying to make one.
— Margaret G
Verified review (1444474)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
We are constantly reviewing the service which we deliver and have launched a new Model of Care recently. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
I find the surgery too small being in a wheelchair and the consultation rooms are too small manoeuvring a wheelchair, other than that it is a nice surgery and you don’t have to wait long to be seen.
— Tracey B
Verified review (1444400)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
I arrived early, was seen early and the process was carried out extremely efficiently. The ladies concerned were extremely pleasant and overall it was a very good experience.
— Edward W
Edward W works at Not Applicable as Retired
Verified review (1444355)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
