Friendly receptionist. Although my appointment was late the nurse I had was wonderful, very friendly,easy to chat with and answered all my questions.
— Anonymous
Verified review (1444334)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Absolutely fabulous
After changing doctors I was a bit apprehensive especially as I’ve not long suffered my second mental health breakdown and I find it hard with change. But I shouldn’t of worried because my new doctors are absolutely fabulous. They put you at ease and actually read your medical notes before you go into see them. Can’t rate them any higher. I’d just like to add the reception staff are second to none and I’d like to thank all of the practice.
— Marian C
Verified review (1443810)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
My doctor put my mind at rest
It was nice to be seen few minutes early as I work so only have little time for appointment. My doctor put my mind at rest but also gave me lots of information that I need, took time with me, reassessed my medication, I am very pleased.
— Lisa B
Lisa B works at HOMEINSTEAD SENIOR CARE as Community Carer
Verified review (1441486)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Thorough and polite
The doctor l saw was was very thorough and polite.
— Valerie F
Verified review (1440373)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Efficient and friendly
Very short waiting time and the nurse was efficient and friendly.
— Anonymous
Verified review (1438596)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Paulsgrove Surgery
I always find the staff to be as helpful as they possibly can be.
— Patricia S
Verified review (1437538)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Paulsgrove Surgery
Friendly atmosphere.
— Keith H
Verified review (1437409)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
The phone consultation was excellent in every way. The booking process, however, was tedious and frustrating. The On-line booking system is very limited and seldom offers any general appointments, so patients are forced to phone up, wait for the ridiculous, patronising message to end before finally getting onto a queue to be told repetitively that "your call is important" (who would have guessed, I thought I was just phoning for the fun of it) When eventually connected to a 'care navigator' (a ridiculous term), they are usually helpful and efficient.
— Richard K
Verified review (1437335)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
hank you for your feedback, we will share with our team and make improvements where our limited resources allow.
How likely are you to recommend the company to your work contacts, friends and family?
Unlikely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
The treatment was very good
The treatment was very good. The reception was prompt and the waiting time to see the Doctor was short. The waiting area was clean and comfortable. The examination was thorough and the Doctor clearly explained his findings and that a letter was being was being sent to arrange a further examination by a dermatologist.
— Stanley V
Verified review (1437319)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
New to this surgery, amazing staff
New to this surgery, amazing staff! Very kind and were extremely helpful.
— Amy F
Verified review (1437304)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Recent Appointment
The phone consultation was excellent in every way. The booking process, however, was tedious and frustrating. The On-line booking system is very limited and seldom offers any general appointments, so patients are forced to phone up, wait for the ridiculous, patronising message to end before finally getting onto a queue to be told repetitively that my call is important (no shit, Sherlock) When eventually connected to a 'care navigator' (another ridiculous term, bordering on offensive), they are usually helpful and efficient.
— Richard K
Verified review (1436016)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Very good at listening to me
The support worker was very good - as I walked in she said “hello my name is ...” which was a nice way to open the appointment. She was very good at listening to me when I asked a question.
— Susan C
Verified review (1435158)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Fuss free
Fuss free and empathy shown by all. Thank you.
— George K
Verified review (1435064)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Was called straight through to see the nurse
I was marked as arrived immediately, took a seat for about 30 seconds, and was called straight through to see the nurse. Can't really ask for anything more than that!
— Hayley A
Verified review (1434967)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Seen on time
I was seen on time, polite friendly staff.
— Kelly T
Verified review (1434951)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Paulsgrove Surgery overall?
Polite and efficient
The surgery staff were polite and efficient. The doctor was helpful and explained everything well.
— Anonymous
Verified review (1434625)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Very welcoming and professional
Had appointment for blood test and ecg very good nurse was very welcoming and professional, and polite, wish all the surgery’s was as helpful as this one.
— Anthony H
Verified review (1433167)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Recent Appointment
Conducted my appointment in a very professional manner.
— Kenneth O
Verified review (1431614)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service always
Kind receptionist and professional team.
Always a good experience.
— Penny C
Verified review (1429329)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Very good
— Kevin D
Verified review (1429326)
Review left 6 years ago
This review was collected via online systems.
Reply from Paulsgrove Surgery
Thanks for your review
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
