Paulsgrove Surgery

Recent Appointment

Doctor and reception was very good also never waited long.

— Jayne M

Verified review (1429203) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?

Paulsgrove Surgery

Understanding GP's.

— Tracy G

Verified review (1426431) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?

Routine B12 appointment

I waited 7 weeks for my routine B12 appointment at my nominated surgery. As a result I was 3 weeks out of schedule.
Most weeks during August-September the surgery was closed and on other days only one day was allocated for nurse appointments

— Michael B

Verified review (1425379) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

We are constantly reviewing the service which we deliver and will be launching a new Model of Care in the Autumn. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Kind and efficient.

— Christopher F

Verified review (1420644) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

This appointment, although c40 minutes late, was a positive experience largely due to the professional and caring approach of the GP I saw. Previous experience (28/09/19) where I waited 1 hour 29 minutes on hold, trying to arrange an urgent appointment, on the telephone only to be cut off once I was put through to the surgery was an extremely disappointing experience

— Anonymous

Verified review (1416158) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional

Was very satisfied, everyone was very professional and would recommend.

— Irene B

Verified review (1415501) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetes review

I had an appointment with Nikki the diabetic nurse. We discussed my blood sugars and how I could improve them.

— Jacqueline J

Verified review (1408692) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First ever appointment at this surgery.

This was my first appointment at this surgery and I was not impressed. The receptionist was very rude, not welcoming at all and very curt and uninterested.
There were two other people in the boxed area and so they both knew I was there for a smear test! Nice!
Mine was the first appointment of the day but over ran by half an hour as the nurse admitted to all the patients waiting that she had overslept! So unprofessional! The nurse looked desperately tired. However...the treatment then given by the nurse was excellent and I couldn’t fault her.
But...first impressions last and my first impressions were not good at all.

— Anonymous

Verified review (1406073) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that you found our Reception staff to be " quote " we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Pressure Check

Appointment was on time and extremely pleasant. Ten out of ten.

— Anonymous

Verified review (1403790) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

The service is pleasant and excellent.

— Lorraine M

Verified review (1403775) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?

So good, explained everything

The nurse I had my appointment with was so good, explained everything, shes a keeper.

— Tina S

Verified review (1399125) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

There was a need to book B12 appointment at least 21-28 days ahead. Getting routine appointments is non-existent. The telephone system is a real problem-you are left on hold and then disconnected if there is pressure on system. I do not feel that the GPs I have seen have any real interest in me as a patient which leaves me with no confidence in them. I have NEVER met me named GP!

— Michael B

Verified review (1396706) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback. We will share this with our team and take learning from it.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

Very polite and understanding.

— Laura D

Verified review (1396586) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?

Lost pre paid envelope

After sending in a request for a repeat prescription the surgery has managed yet again to lose the prepaid envelope

— Ian G

Verified review (1393688) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

Wanted a telephone appointment with the doctor to get results of recent test.
Couldn't get a telephone appointment so made a appointment to see doctor.
Was in there 5 mins. Waste of doctors time and my time when could of been discussed over the phone.
This was after being told 3 different things by 3 different receptionist. Does anyone know what the others do?

— Tracy R

Verified review (1392838) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback. We are sorry that a telephone appointment was not available, ,you should have been advised to use our eConsult which would have been a more suitable alternative to gain the details required. We will share this with our team and take learning from this.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen quickly

Was seen quickly and doctor was good.

— Sonia S

Verified review (1391844) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?

First class service

Seen on time and the review was done in an extremely friendly atmosphere by a really lovely nurse who was extremely competent, pleasant and helpful. First class service.

— Edward W

Verified review (1391786) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleased

Very pleased, had bloods taken in the morning, also had to have injection in the afternoon. They were kind enough to also do the that for me in my morning appointment.

— Anonymous

Verified review (1391519) Review left 6 years ago
This review was collected via online systems.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very efficient and easy experience

Was a very efficient and easy experience from the reception booking to the appointment with the doctor at the surgery at the time, excellent!

— Colin W

Verified review (1389725) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?

Very friendly and helpful

The nurse is very friendly and helpful.

— Debbie W

Verified review (1389563) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Paulsgrove Surgery to friends/family if they needed similar care or treatment?