I was a little early and the nurse called me before my appointment time and was very professional with taking blood.
— Douglas C
Verified review (2413517)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you were seen promptly and that the nurse was professional during your blood test. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Covid injection
There was a long queue but not a problem, doctor was very good, very polite
— Anonymous
Verified review (2413472)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We appreciate your patience and are pleased to hear that you found the doctor polite and that your experience was positive overall. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Good
The nurse listened
This is the first time the HCA listened to what I had to say, that no one can get blood from my arm only from the back of my hand. The nurse went to the back of my hand and got blood straight away, every other time they have tried sometimes three attempts to get blood, even after I've informed them that never happens so this this visit to get blood was perfect. I know my body.
— David L
Verified review (2413406)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your experience. We are pleased to hear that you felt listened to and that your individual needs were taken into account during your blood test.
Listening to patients and respecting their knowledge of their own bodies is essential to providing good care, and we are glad this resulted in a positive experience for you on this occasion. Your feedback will be shared with the team and is very much appreciated.
Overall, how was your experience of our service?
Very good
Review of my latest surgery visit
Very prompt and polite staff
— Jennifer J
Verified review (2413404)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you found our staff prompt and polite. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Excellent Experience
Good interpersonal interaction and service. It was excellent.
— Anonymous
Verified review (2413379)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you experienced good interpersonal interaction and excellent service. Your kind comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Review from Google
I had a blood test ,and using the standard method of taking blood it did,nt work after two attempts to try and get blood out of the same arm and moving the needle around , which by the way is very painful ,the nurse then said I think we should try with a smaller needle and it came with a small plastic tube attached and that got the amount of blood required ,I was told by a nurse at the QA HOSPITAL that they should not move the needle around to draw blood ,and i know she,s right,,,🤔🤔🤔🥸🥸
— Mick
T403235
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your experience. We’re sorry to hear that you found your blood test painful and distressing, and we understand how uncomfortable this can be when multiple attempts are required.
Our clinical staff aim to carry out procedures as safely and comfortably as possible, but we recognise that difficulties with blood tests can sometimes occur. We take feedback like this seriously, and your comments will be shared with the nursing team for reflection and learning.
If you would like to discuss your experience further, or if you have any ongoing concerns, we would encourage you to contact the practice directly so we can look into this in more detail and offer appropriate support.
Review from Google
This person left a star rating but no comment.
— Geoffrey Adams
T403236
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your 4‑star rating. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with our practice.
Check up
Gillian was very helpful and gave good guidance on what I had to do and clear on the following steps I had to take and hand in the information of my tests when completed.
— David M
Verified review (2413343)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that Gillian was helpful and provided clear guidance, ensuring you understood the next steps and what was required following your tests. Your comments are very much appreciated and will be shared with her and the team.
Overall, how was your experience of our service?
Very good
Review from Google
Clinicians do a perfect job never get to see a gp! Husbands blood test rescheduled again!
— Lin Smith
T403237
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your feedback. We’re pleased to hear your positive comments about our clinicians and the care they provide.
We’re sorry to hear about the frustration regarding the rescheduling of your husband’s blood test. We understand how inconvenient this can be and appreciate your patience. If this issue has not yet been resolved, we would encourage you to contact the practice directly so we can look into this and provide appropriate support.
Your feedback is important to us, and we are always working to improve our services.
COVID jab
There was a significant queue but with multiple treatment rooms operating this was moved through at a reasonable rate. Once in we had our details and requirements established in an efficient and friendly manner. A busy first day of "anti covid customers" was very well handled.
— David P
Verified review (2413325)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your detailed feedback. We are pleased to hear that, despite the initial queue, the service moved along efficiently and that you found the team friendly and well organised once seen.
Managing a busy first day can be challenging, and your kind comments about how the team handled the demand are greatly appreciated. Your feedback will be shared with the staff involved. Thank you again for your support.
Overall, how was your experience of our service?
Very good
Excellent staff, very efficient
Staff always have time for they are kind, attentive and caring, even at their busiest. Mum and I feel very safe with them
— Carole C
Verified review (2413309)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you very much for sharing your experience. We are delighted to hear that you and your mother feel safe and well supported, even during our busiest times. Kindness, attentiveness, and patient care are very important values for our team, and your comments will be greatly appreciated by the staff. Thank you again for your thoughtful feedback.
Overall, how was your experience of our service?
Very good
Review from Google
Excellent service,Hayley did a great job with my diabetic review.
— Ray Bland
T403238
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you very much for your kind feedback. We’re delighted to hear that you received excellent service and that Hayley did a great job with your diabetic review.
Your comments are greatly appreciated and will be shared with Hayley and the wider team, who work hard to provide high‑quality care and support to our patients.
My COVID Jab
As far as I am concerned once I was in the surgery everything went smoothly. I feel compelled to say that those who were waiting outside had to stand in a long queue for about 30 to 35 minutes which is a long time for the elderly. There was one elderly woman who was sitting down quite frequently to catch her breath. She told me she hadn't realised how long she'd have to wait and left her walking stick in her car. There were several people in a similar situation. A lot of people were complaining about how long the queue was.
— Michael F
Verified review (2413299)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your feedback. We’re pleased to hear that once inside the surgery your appointment went smoothly, but we’re very sorry to hear about the long wait outside and the impact this had, particularly for elderly patients.
We fully recognise that extended standing times can be difficult and concerning, especially for those with mobility or breathing difficulties. The situation you describe is not the experience we want for our patients, and we appreciate you highlighting this so clearly. Your comments will be shared with the management team as we review our processes and consider how we can better support patients while waiting, particularly during busy clinics.
Thank you again for bringing this to our attention and for your understanding. If you would like to discuss this further, please feel free to contact the practice directly.
Overall, how was your experience of our service?
Good
Review from Google
Always recommend this surgery. If you can’t get an appointment then you are not using the system correctly! Their Anima online service and triage process works very effectively. So much better than having to make a request at lightening speed at 6.30pm before the system times out!! My family and I can always get seen by the right person in appropriate timescales, or they can help through econsult and issue prescriptions directly to surgery. Routine appointments offered. Reception staff helpful. Doctors and practitioners knowledgeable.
— Amy Tonkin
T403239
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you would recommend our surgery and that you’ve found our Anima online service and triage process to be effective and responsive.
It’s encouraging to know that you and your family feel able to access the right care, from timely appointments to support via eConsult and prescription requests, and that you’ve found our systems to be an improvement on more restrictive booking models. We’re also pleased that routine appointments are meeting your needs.
Your kind comments about our reception team, clinicians, and practitioners are greatly appreciated and will be shared with them. Feedback like this reassures us that our approach is working well for our patients.
Thank you again for taking the time to share your experience.
Happy outcome
Very helpful
— Raymond H
Verified review (2413289)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you found our service helpful and appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Blood test
The girl who did my blood test was nice and did her best but I've never bruised so much from a blood test. She failed to get blood from my left arm and eventually got blood from my right arm. In her defence my veins aren’t good, have been told it before but my arms hurt all weekend with big bruises, they are still purple now nearly a week later
— Anonymous
Verified review (2413283)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your experience. We’re sorry to hear that you experienced significant bruising and ongoing discomfort following your blood test, and we understand how unpleasant this can be.
We appreciate your kind comments about our clinician and that you recognised the difficulties involved, particularly when veins are hard to access. However, we acknowledge that the level of bruising and pain you describe is understandably concerning. Your feedback is important to us and will be shared with the nursing team for reflection and learning.
If your symptoms persist, or if you would like to discuss this further, we would encourage you to contact the practice directly so we can provide appropriate advice and support.
Thank you again for letting us know about your experience.
Overall, how was your experience of our service?
Good
Very good snd easy
It’s nice to give feedback sometimes
— Anonymous
Verified review (2413281)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your feedback. We really appreciate you letting us know about your experience, and your comments are valued by the whole team.
Overall, how was your experience of our service?
Very good
Always found the service good
Always found the staff very helpful
— Kenneth M
Verified review (2413278)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you have consistently found our staff to be helpful. Your kind comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Review from Google
The doctor was very good and pleasant. No complaints cos there was nothing to complain about.
Very satisfied with my visit. .
Jeanne bull
— Jeanne Bull
T403240
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave your review. We’re very pleased to hear that you found the doctor pleasant and that you were satisfied with your visit.
It’s always encouraging to receive feedback like this, and your comments will be shared with the clinical team. We really appreciate you letting us know about your experience.
Review from Google
This person left a star rating but no comment.
— Brenda Steenton
T403241
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your 5‑star rating. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with our practice.
