I booked in to my appointment via the log in system. I only waited 1 min before being called. The nurse was personable and chatty relaxing my nerves. I left after the appointment finished, a maximum of 10 mins.
— Jayne R
Jayne R works at Cafcass as Business Services Team Leader
Verified review (1630268)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Doctors appointment
I had a doc appointment for a suspected hernia, the doctor was very professional and it was a very good appointment.
— Kevin S
Verified review (1630261)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Memory review
Very nice, seen promptly.
— Anonymous
Verified review (1630258)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
This appointment was for a routine blood test. I had been texted to make the appointment which I did on line. The nurse who did the test was lovely, very warm, and caring. The appointment kept to time, and whilst I was there I was weighed and had my blood pressure taken (the first time it has been done by a professional since the onset of Covid.
— Anonymous
Verified review (1630242)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I had an appointment which I booked on line via a link I was sent for a covid booster, I arrived at the Doctors in Kingston crescent on Saturday morning 8.55am to find the surgery closed and there were 2 other people also waiting for covid booked appointments, one lady of 83 had taken two busses to attend her appointment she had made her appointment by telephone, after waiting half an hour we all gave up and left ?
— Anonymous
Verified review (1630240)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Some of our COVID clinics were cancelled due to delivery date changes, however cancellation was advised via text and telephone to those effected, we apologise to those who did not receive the notification.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
The surgery was amazing
The surgery was amazing.
The appointment was on time.
Everyone was courteous and following the covid guidelines.
— Fatima A
Verified review (1630231)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test appointment
I have enjoyed going for blood letting...the nurses have always been helpful and jolly.
— William W
Verified review (1630229)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
I only had to wait a few minutes and the member of staff called me. She did my blood test very quickly!
— Anonymous
Verified review (1630228)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Good all round service.
— Robert L
Verified review (1630227)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent Surgery
Had an appointment for a MMR and Tetanus jab and was straight in and out with no waiting.
— Anonymous
Verified review (1630226)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Happy
Happy to see the doctor on the day that I need it. Trainee doctor very good.
— Anonymous
Verified review (1630093)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Really good experience
I found my experience really good, the nurse that l saw was very helpful and made me feel at ease.
— Patricia F
Verified review (1629920)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very happy with my treatment
I am very happy with my treatment. The doctor was understanding and gave me medication and referred me.
— Anonymous
Verified review (1629900)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I was pleasantly surprised
I was pleasantly surprised by the promptness and quality of the services.
— Gabriel C
Gabriel C works at South Africa Lodge as Health Care Assistant
Verified review (1629883)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Blood test was fine.
Still waiting to hear about you sorting out my COPD phone appointment as I was unable to get one when I tried to do it online. I asked reception to sort it out when I had my blood test but it was obvious "jobsworth" was not interested hence the feedback given here.
— Andrew F
Verified review (1629718)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. Our reception team will assist with appointments for those without the facility to book on-line or via the telephone. We will share this feedback with the team.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Everything carried out efficiently
Seen on time, if not a bit before my appointment time. Everything carried out efficiently.
— Keith A
Verified review (1629716)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The nurse I saw was very friendly. I was impressed at how quickly I was taken in but not so impressed with how long it took to actually book the appointment.
— Margaret M
Margaret M works at Vision express as Optical assistant
Verified review (1629686)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased that you were happy with the your appointment, we are sorry that it took a while to gain that appointment.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Dr Shepherds unprofessional behaviour
Absolutely appalling. I called the surgery today to let them know that I had reduced my meds and Dr Shepherd called me. She completely ignored what I was telling her and went straight in to say that she was going to remove my Oramorph that day. I explained that I had a plan already with Dr Monnery and she said that I wasnt at a supermarket and couldn't just decide what I wanted. I said that I understood that but would rather wait to speak to Dr Monnery. Throughout the entire conversation she was bordering on aggression, was extremely rude, pressurised me and talked over me every time I tried to talk. Then I noticed that she had written some notes on my patient record saying that I was pressuring her, I wasnt engaging and I was a difficult patient. This in itself upset me and caused me a huge amount of stress which isnt good for my FND and half of what she had written was false. I am not a difficult patient if I am listened to. I have filed a complaint and am awaiting some contact from the surgery. I have urged them to listen to the recording of the call.
— Katherine L
Verified review (1629669)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. As you have stated that you have put in a formal complaint following our complaints process, we will investigate and provide you with our findings directly.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Very satisfied with treatment
Saw the nurse who called in doctor to review my problem. He prescribed medication which is clearing the problem. Very satisfied with treatment.
— Anthony F
Verified review (1629630)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Tetanus jab
I had an appointment for a Tetanus jab. Was seen early and was given a measles jab at the same time. No complaints.
— Jillian B
Jillian B works at Elliott's Builders Merchants as Sales Consultant
Verified review (1629615)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
