Efficient service, good and informative information and friendly approach.
— Anonymous
Verified review (1629313)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Didnt take long when I made routine appointment.
— Carole M
Verified review (1629150)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
Very warm and welcoming service.
— Jason B
Verified review (1628950)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Treated as an individual
Reassuring and committed. I felt I was treated as an individual rather than just another patient.
— Timothy C
Verified review (1628936)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Maybe get to see a doctor, and not get told to phone back later.
— Anonymous
Verified review (1628935)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Once we have reached capacity for the day, you will be signposted appropriately or asked to try again.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recents appointments
My recent visit to the Kingston Surgery was excellent. Always a friendly efficient and quality experience.
Sadly I had to travel a round trip of about 7 miles to get treatment.
Prior to that I recently needed a blood test and made the appointment. I was surprised when told I had to go to your Somerstown surgery which is about 6 miles from my home, a 12 miles round trip. I believe you have five surgeries and this is the furthest from my house. No doubt you have staff illnesses, holidays and shortages, and we all know that the NHS needs a doctor. I usually give a glowing report after every visit but my need to do this amount of travelling was disappointing.
— Anonymous
Verified review (1628879)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. If you are offered an appointment at a location that is too far, you can choose to decline the appointment and wait for an appointment at your preferred destination.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
B12 injection
A caring and professional service. The nurse was courteous and helpful.
— Roger S
Verified review (1628846)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Asthma clinic and an appointment
Nurse asthma clinic, very professional and helpful. Dr K. Laing is very professional, helpful, understanding, etc. He is my favorite GP in the city.
— Maria P
Verified review (1628828)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
The nurse that took my blood today was more experienced, than the last nurse as she didn’t have a clue!!!
— Cecilia J
Verified review (1628807)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased that you were happy with your most recent appointment. If you can contact us via a complaints form available on our website, with the details of your previous appointment, this will enable us to investigate and provide you with our findings,
Overall, how was your experience of our service?
Good
They look after you
Very nice staff. They look after you.
— Anonymous
Verified review (1628803)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Vaccination appt.
Another GREAT experience at this surgery.
I made a mistake when I booked in and did not give the receptionist the correct information about what vaccination I was there for. After 20mins I went back to the counter and they sorted it out. This was entirely MY fault as I was put with all of the people having their COVID boosters instead of getting booked in with a Dr. for my Tetanus/MMR booster. I was cross about the delay at the time and took it out on the Dr. which was completely uncalled for. He had a hard enough job doing a full day's work and then staying on to get these vaccines done.
Luckily we talked it through. The Dr. was great and efficient and I left feeling happy to have been prompted to get my booster and getting it done so quickly. The mix up was entirely my fault and I would like to apologise to the Dr.for my grumpy attitude. You did not deserve this.
This is still the best surgery I have experienced in Portsmouth and happy to give it another 5 star rating.
— Janice H
Verified review (1628800)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Injection appointment
A simple injection, two minutes one would think not in this case, firstly twenty minutes late in being called then much studying of P. C. screen after a further ten minutes I finally was given it, really not good enough.
— John M
Verified review (1628799)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you were kept waiting for 20 minutes and then a further 10 minutes in the room. We will share this with our team and make changes where possible.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Quite efficient.
— Anonymous
Verified review (1628797)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
Good service.
— Anonymous
Verified review (1628785)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The surgery is very good
The surgery is very good, waiting area and organisation is also very good. The shared car parking area is rather congested and I would prefer to visit the Crookhorn surgery as it is local to me and I don't enjoy the driving experience into Portsmouth.
— Susan O
Verified review (1628782)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Appointment
Because I have a coil that is not in the place it should be and has been causing me pain and the qa said to me that my gp needs to make me an emergency appointment to have it removed and I'm still waiting.
— Kayla D
Verified review (1628781)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. This type of issue would normally be dealt with via the hospital, you will need t contact to request a referral be arranged.
Overall, how was your experience of our service?
Very poor
Recent appointment
That's what I think you did is good.
— Oakley C
Verified review (1628780)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Rubbish
Rang for an emergency appointment as had sore throat and headache for 2 days. I'm a transplant patient meaning I'm more susceptible to infection etc and all I got from receptionists was speak to pharmacy.
— Anonymous
Verified review (1628775)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that we were not able to provide you with an emergency appointment, however we are n appointment led service and once we have reached capacity we are not able to offer further appointments.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
Quick and efficient.
— Helen H
Verified review (1628773)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
My experience
Trying to get through to speak to someone is a joke. Every time I call I never get through, and if I do manage to get through, you're always too busy to deal with me. You've taken on too many patients and as a result, it is affecting people being seen by their GP.
— Denise J
Verified review (1628772)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have a maximum capacity of calls to be held at any given time, if we have reached that number that you call will not be connected. Once you are in the queue please hold, the calls are dealt with very quickly, usually not exceeded more than 10 minutes. We refute taking on too many patients, we are not looking to close our list, as this has implications on the other Practices within our locality.
Overall, how was your experience of our service?
Very poor
