The ladies who give the injections and take bloods are as always very friendly, welcoming and helpful, I always try to book my appointments down here now.
— Sharon T
Sharon T works at NHS as Senior ODP
Verified review (1625955)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Good surgery.
— Minhazur D
Verified review (1625953)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Always receive excellent treatment
Always receive excellent treatment at Kingston Surgery. Not a lot of waiting time and Doctors and Staff are very polite and helpful.
— Anonymous
Verified review (1625952)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
Satisfied with the service.
— Maureen M
Verified review (1625949)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Super quick Booster jabs
I was messaged by my surgery to book up for my booster jabs, I chose a 5pm slot and the process was amazingly quick. I will be booking up at this time again.
— Edmund G
Edmund G works at Sterlite Technologies as Telecom
Verified review (1625938)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Friendly nurse
Practice nurse was very friendly and did not hurt whilst taking blood.
— Tracey H
Verified review (1625807)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I have nothing but good things to say about the medical staff at this surgery. However the econsult system is a bit of a disaster. If you are at work then there is no chance of being able to complete an available econsult. When you specify that you can't answer the phone because you are working and would prefer to be contacted by text or email, you get a call which you can't take. Sometimes you get no response whatsoever and the notification you're asked to return to inform the surgery just goes to a 404 error message. Very frustrating.
— Kim B
Kim B works at PCC as Social media officer
Verified review (1625728)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are currently reviewing our eConsult and a survey is been released, which we have reviewed the results, we will be looking to see what changes we can implement to improve the eConsult service provided.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Routine blood test
I have had bloods taken many times over the years but on this occasion it was a horrendous experience. The HCW went in too deep and kept jabbing into the vein as she took multiple samples. It was clear I was in significant pain as she asked me if it was ok to carry on. I have never had anything other than slight discomfort when giving bloods before.
— Anonymous
Verified review (1625601)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We would be keen to investigate this matter through our complaints process, it is difficult to respond when feedback is anonymised. Please either complete a complaint form available on our website or email [email protected]
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
A general feeling of unprofessionalism and not caring.
Kept waiting 30 minutes for a pre-booked tetanus booster.
Only two patients in the waiting room with two receptionists who were moaning about their jobs.
— Anonymous
Verified review (1625548)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are truly sorry that we have been unprofessional and come across not caring. We will share your experience with our team and take learning from it.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
It would actually be nice to speak to a GP not a receptionist and always be fobed off with there busy I don’t always want to talk to a receptionist about private matters
— Anonymous
Verified review (1625432)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Our contact centre and reception staff have been trained by our GP Partners to ask the relevant questions, to enable the correct signposting to the appropriate clinician, although you may want to speak to a GP, another clinician or team may be better suited, that is why we have such a wide clinical and holistic team.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treated with respect
Supported well, treated with respect.
— Daphne D
Daphne D works at NHS Solent as Support worker
Verified review (1625403)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Everyone is so kind and helpful
Everyone is so kind and helpful, that's everyone from phone call answered, floor staff, reception staff, dr's!!! So helpful from the second you get there.
— Diane S
Verified review (1625233)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Appointment
Because of the staff's behaviour and attitude.
— Jose J
Verified review (1625215)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback that we will share with the team.
Overall, how was your experience of our service?
Neither good nor poor
Appointment
I have been trying to get an appointment for a number of things but it is so difficult, they sell out fast! It’s easier to get a Glastonbury Festival ticket which are like gold dust!!!
My Mum at the same surgery has given up and suffers because of it.
It is irresponsible to leave people unable to access GPS!
— Kathryn W
Verified review (1625177)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are aware that it can be difficult to gain an appointment, however, we ensure that utilise the resources available to us, to provide the maximum number off appointments possible.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
All was good, never waited very long.
— Margaret L
Verified review (1624764)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Whenever I get to see/talk with a member of medical staff at the practice they are in the main great. The only issue I have with the practice is administrative. Econsult are full before 8am, if you fill something in wrong you have to start all over again. Not being able to get through on the phone and being told to call back later. Only being able to call certain departments at certain times, being cut off after queueing for 20 minutes. When you do get through somebody of the admin staff do their best but some are just downright rude. When I was in last week a really old lady came in to make an appointment. She said she had been calling every day of a week and couldn’t get through. She was basically told to go away and try doing it online or keep calling and that reception couldn’t help her. It was really disappointing to see.
— Anonymous
Verified review (1624650)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am pleased that when you manage to speak to medical staff that on the whole that is great. With regards to the administrative side of things, we are currently reviewing the feedback received from patients, to enable us to decide whether an alternative time would be preferred for eConsults to be available. We will ensure we share the outcome with all patients and advise if changes are to be made. The reason it is important that the correct form is completed, as they will have specific questions related to the chosen symptoms, we will only request the correct form is completed, if there is not enough information provided. We have limited the number of phone lines that we have, this means that if you call and all the lines are full, that your call will not be connected and you will need to try again, this is to ensure that patients are not holding for too long. If you call please do hold, as we do get through our calls relatively quickly, in July the average wait time on our routine line was 5.7 minutes and on our urgent line 6.9. Our reception staff are advised to signpost to the telephone and on-line where possible, they will assist those who are unable or do not have access to those facilities.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
As efficient and chatty as ever; my stint of post-op visits being done, I hope not to be going back for some time, — except for any winter booster jags, that is.
— Richard L
Richard L works at Not applicable as Not applicable
Verified review (1624641)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
No fuss.
— Tecwyn G
Verified review (1624553)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
My last appointment
My last appointment. The appointment was very efficient and very professional. I was very happy with the experience.
— Mark R
Verified review (1624543)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I always find it friendly
I always find it friendly and your waiting time is short.
— Cynthia H
Verified review (1624532)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
