Kingston Crescent Surgery

Appointment

I came into the doctor's twice. First time to arrange a smear which went really well. Wasn't painful whatsoever and the nurse was extremely professional and friendly which made me feel at ease straight away, that's why l tapped good. The 2nd thing l needed was an appointment for my mum. She's 83 had had had a really bad fall outside down sultan rd. She was seen by ambulance crew in their ambulance for 45 mins and taken home. She wanted to be checked out by a doctor as had 2 huge black eyes one couldn't open, an extremely bruised face all over, swollen nose but the other 2 more concerning thing's she needed checking was a massive bump sticking out of her forehead above her eye and a sore wrist. She tried calling your doctor's every day and was told no appointments were available. I took her to QA where she was told she had fractured her hand and needed a face x-ray. I wasn't impressed that your doctor's wouldn't even help her or see her so for that l think your doctor's are extremely poor.

— Wendy P

Verified review (1624526) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased that your appointment went well and will share that with our team. With regards to your 2nd comment, I would encourage you to contact us directly, to enable us to investigate through our complaints process and provide you with our findings. You can do this by simply emailing [email protected] or completing a complaints form on our website.

Overall, how was your experience of our service? Good

Thorough examination

Was given an appointment quickly and was given a thorough examination.

— Caroline C

Verified review (1624520) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Couldn't have been more helpful

I gave this score because the nurse I saw first couldn't have been more helpful, she really put herself out, believe her name was Becky.

— Christine E

Verified review (1624508) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

The Nurse Practitioner was informative and interested in my case.

— Kenneth S

Verified review (1624502) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Excellent communication

Excellent communication. For once was able to talk about my health and constantly not being cut short. Restored some of my lost confidence in the practice.

— Christoph M

Verified review (1624490) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

E-consult HRT

I have for the past year have only been able to access a GP via e-consult for my HRT. I had a phone conversation in June 2021 when asking advice and one other short phone call by another Dr all other communication has been via e-consult/phone message. I was recently grateful that a GP picked up some issues and referred me to a 2 week cancer review at QA. I found this out only by reading the NHS app as I was seeing if my urgent prescription had been issued! I did not receive an email, inbox or junk mail. I however am so grateful for the swift action of QA gynae dept and was seen within the 2 weeks. I also want to say a huge thank you to the Receptionist at Crookhorn Surgery who, every time, goes above and beyond to try and help me get my HRT.

— Karen D

Verified review (1624374) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Blood test.

— Anonymous

Verified review (1624364) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment on time

Appointment on time and quickly seen to for tetanus jabs.

— Denis L

Verified review (1624354) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccination

Well done. Fast and professional. Friendly staff.

— Katarzyna K

Verified review (1623997) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Routine health check

Check was carried out efficiently.

— Ann L

Verified review (1623863) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recommend it to anyone

Absolutely brilliant doctors surgery. I would recommend it to anyone.

— Carrina C

Verified review (1623848) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Rang for an appointment and pleased when I only had to wait one minute. Was told doctor would ring back which he did and then prescribed appropriate medication which sorted my problem out.

— Valerie C

Verified review (1623844) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appt with nurse

Both reception staff and nurse fantastic. Waiting area and nurse room clean as always.

— Anonymous

Verified review (1623838) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

GP appointment

I was pleased at the speed my appointment came through after my initial econsult, only down side was having to go to Kingston crescent when I live in Purbrook but I knew I had to be seen so accepted this.

— Anonymous

Verified review (1623415) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great

Great from start to finish. Got through on phone for call back. Spoke to nurse who booked me in to see her. Nikki Appleton was very good, sorted out medication, xray and bloods. Karen Adams assisted regarding asthma pumps. Cant thank these girls enough. Very good service.

— Anonymous

Verified review (1623239) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Tetanus mmr vaccine

Great quick treatment from male nurse, thank you.

— Anonymous

Verified review (1623218) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This person left a star rating but no comment.

— Ansu J

Verified review (1623189) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Blood test

The appointment was on time and no complaints at all.

— Stuart R

Verified review (1623140) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Chest infection.

— Anonymous

Verified review (1623139) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

Kingston Surgery is a very professional doctors.

— Ronald C

Verified review (1623127) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient