Was invited in for a standard health check. The Nurse who carried it out was great, she was thorough and put me st ease. Was in and out in no time.
— Anonymous
Verified review (1622416)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treated with respect
It was a pleasant experience with my GP on my last appointment, I was treated with respect, they are doing a great job.
— Anonymous
Verified review (1622375)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
5 star
Staff on the whole very good but the fact that general enquiries line does not open until 2 pm doesn’t help if you have a morning appointment and can’t remember what time it is.
— Graham F
Verified review (1622287)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
The Lady Dr Stradling was very helpful, took time to listen to my bad accident which resulted in my being sent from St Mary's Hospital and admitted as an emergency to Queen Alexander. I had tried to get to speak to a Dr before I went to St Mary's as I felt so ill. The Drs told me at Queen Alexandra that had I gone on the plane and not postponed my holiday, I wouldn't have arrived alive in Albania. The Dr discussed my new tablets and gave me advice on the other tablets and when to restart them. The hospital told me the Dr at the surgery would sort this out. I came out of the surgery, feeling a lot more secure in the knowledge that I was in safe hands.
— Margaret H
Verified review (1621820)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Tetanus Booster
Arrived a little early for the appointment, checked in at reception where I was directed to the seating area, a little time later the Doctor collected me and took me to his medical room, he was very pleasant, advised what I was having was the last booster, very good experience. Thank-you.
— Patricia A
Verified review (1621745)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Vaccine
I only had brief interactions with everyone because was only there for a vaccine. The receptionist and Dr were very nice though.
— Anonymous
Verified review (1621657)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Calm and kind
The nurse was very calm and kind to me.
— Heather M
Verified review (1621574)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Thorough and reassuring
Had appointment on same day, doctor very thorough and reassuring.
— David P
Verified review (1621548)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Staff were great
Everything went good, clean and staff were great with me.
— David M
Verified review (1621519)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
I got there early but went in at the time of my appointment.
— Alan W
Verified review (1621508)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Appalling
0 patient care or human contact. Text requiring bloods automated login automate request to use the pod which has little or 0 instructions reception staff that are far too busy and expect you to know all the pods functions even when it’s not working correctly. No ink in printer and the login screen apparently record your details but just says survey which is confusing! I’m lucky I can work and understand a computer but be nice to know what the terminal functions are. Nurse for blood test fantastic but the surgery is awful.
— Claire A
Verified review (1621505)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback and positive comments regarding the nurse taking bloods. We are sorry you have found our POD confusing and feel staff too busy, however, will share these concerns with colleagues to enable better performance going forward.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Went very well
All went very well and was seen quickly.
— Elizabeth F
Verified review (1621503)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very thorough and listened really well
The lady I spoke to, doctor or nurse, was very thorough and listened really well to all I had to say, gave very good advice too.
— Debra G
Verified review (1621500)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
Went for vaccinations.
— Anonymous
Verified review (1621497)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service
Excellent service, very efficient and friendly.
— Alan D
Verified review (1621491)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Vaccination appointment
On arrival received well by the receptionist and directed to the waiting area. Called into the treatment room a few minutes late by the doctor who explained all I needed to know and gave the vaccination.
All went well I was very pleased with the whole procedure.
— David A
Verified review (1621485)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
E consult appointment
After trying to get though on the telephone, I made an econsult appointment which said it would get back to me by Friday it's now Monday and I'm still waiting!!
— Elizabeth B
Verified review (1621473)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. The eConsult system will state a response time by, which is for guidance only, and as we are not the author of this system are unable to alter it in any way, but advise that this issue has been highlighted with the appropriate organisation.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased
Very pleased with how the doctors were with me, thanks.
— John R
Verified review (1621468)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Very good
She was very good at sorting out my appointments, thanks.
— Michael K
Verified review (1621465)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Helpful & efficient
The staff were very helpful & efficient.
— Anonymous
Verified review (1621458)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
