Kingston Crescent Surgery

No issues

No issues. On time, if not a little early.

— Steven H Steven H works at SSE as Access control admin

Verified review (1621455) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Really lovely

Doctor was really lovely. Put me at ease and explained everything clearly.

— Dawn S

Verified review (1621396) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

I didn't have to wait for long and there is s new lady at the desk who is very friendly.

— Anonymous

Verified review (1621069) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Only spoke to a doctor due to lack of availability to see one.

— Mark L Mark L works at Lbl finishers as Despatch supervisor

Verified review (1621026) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. As you are aware we have a telephone consultation process which offers quicker response to patient queries, offering treatment and outcomes which do not require face to face contact. This is proving popular with many patients, as reduces time in traveling to the surgery, however, do appreciate it is not always the preferred option for some patients.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Prolia injection for osteoporosis

As usual the nurse was caring and kind.

— Jacqueline H

Verified review (1620968) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Routine blood test

Unfortunately I had fasted apart from eating a mint on the way from the car to the surgery. Blood test couldn’t be completed but the nurse was super lovely. I realised that I had wasted an appt and felt awful. New appt booked at reception.

— Lorraine R

Verified review (1620935) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

Excellent.

— Anonymous

Verified review (1620919) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I am satisfied for my recent appointment

Thank you for their recent appointment, because I am a hypothyroid patient and also a breastfeeding for that reason I was little bit worried, I explain that to their emergency appointment service for quick treatment and they provide it to solve my problem. I am grateful for this service. I am 100% satisfied.

— Anonymous

Verified review (1620817) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetes review

Diabetes check up

— Ian P

Verified review (1620758) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Very good.

— David W

Verified review (1620545) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Staff were friendly, prompt

The staff were friendly, prompt and informative throughout my appointment.

— Anonymous

Verified review (1620526) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointmient

I have not had a recent appointment as I have not been able to get through on the phone however I was able to get the pills I required through the receptionist's efforts and a call from a doctor.

— Timothy M Timothy M works at Retired. as ROYAL NAVY RTD/CIVIL SERVICE RTD

Verified review (1620520) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctors telephone appointment for Asthma help.

Spoke to Doctor, took his advice and he wanted a weeks flow test figure and he would ring in a week. I sent the figure of course to Kingston Crescent and it would appear they were not sent to the Doctor as he has never telephoned after the week. Why can all health people not have their own email address as the facility is on their computers. Information then would not be deleted by someone that thinks they know better. Doctor is probably thinking me the patient did not bother!

— Anonymous

Verified review (1620512) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. When you forward test results and information requested by the doctor, this is added to your record and forwarded on for clinical follow-up. There could be several reasons you have not been contacted, however I cannot confirm or deny these, as I do not have your details. If you would like to complete a complaints form , available on our website, we can then investigate and provide you with our findings.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

It was good.

— Anonymous

Verified review (1620468) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

It was OK.

— Anonymous

Verified review (1620446) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

Doctor Monerey, my designated doctor was sympathetic and immediately booked an appointment for me to see a duty doctor the same day. Unfortunately I cannot remember his name, I was warned by Dr. M not to be afraid of him because of his tattoos! The doctor was fantastic and referred me to the in house physio.
A successful outcome.

— Marion R

Verified review (1620361) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

M.o.t review

Took on board what was said about medication losing 4 doses of tablets.

— Christopher W

Verified review (1620343) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

You can't get to see a doctor for mum as a postman.

— Jennifer B

Verified review (1620335) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are sorry that you have been finding gaining an appointment difficult, however this is not determined by your job role.

Overall, how was your experience of our service? Poor

Appointment with nurse

I had an appointment with nurse and she was a very nice lady, smiley friendly.

— Rikta A

Verified review (1620332) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Same day appointment

I phoned the surgery in the morning and was phoned back by a doctor within half an hour. An appointment was made for 10.30 the same morning. Everyone I spoke to couldn't have been more supportive or helpful.

— Julie W

Verified review (1620329) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient