Didn’t feel a thing. Very professional and put at ease.
— Michael J
Verified review (2413274)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you felt comfortable and well looked after, and that the procedure was carried out professionally. Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Professional service
Professional, friendly and efficient service
— Keith B
Verified review (2413273)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you experienced a professional, friendly, and efficient service. Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Covid jab
Very professional
— Anonymous
Verified review (2413271)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you found our service very professional. Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Good
Blood test
Efficient, friendly
— Anonymous
Verified review (2413269)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you found our service efficient and friendly. Your kind comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Review from Google
Professional, friendly and efficient service
— Keith Briant
T403242
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you found our service professional, friendly, and efficient. Your kind comments are very much appreciated and will be shared with the team.
Kingston Crescent Surgery - experience at kingston cresent surgery
I was a bit disappointed with the service for my recent appointment. I was due to have a vaccination, and had booked a time slot online. This i thought would be fixed however it wasn't a fixed slot. I also received an email the day after saying I needed to book a vaccination . something not quite aligned with the computer systems.
— Anonymous
Verified review (2409232)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent vaccination appointment did not meet your expectations and that there was confusion regarding the booking time and follow‑up communication.
We understand how frustrating it can be when systems do not appear to align clearly, particularly when appointments are booked online. Your comments are helpful and will be shared with the team as we continue to review and improve our booking and messaging processes to make them clearer for patients.
If you would like to discuss your experience further or need any assistance with future appointments, please don’t hesitate to contact the practice directly and we will be happy to help.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Thank you for your advice and support.
You have all done your job in your own department. I'd just like to thank you, kind words, listening, understanding, your work is helping so much.
— Gary C
Verified review (2408135)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you very much for taking the time to share your kind words. We are delighted to hear that you felt listened to, supported, and understood by the team.
Providing compassionate, patient‑centred care is central to everything we do, and it is always encouraging to know that our efforts are making a positive difference. We will be sure to share your feedback with the relevant teams.
Thank you again for your thoughtful comments and for your trust in our service.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery - Painful injection
I had an injection for cholesterol last Wednesday 8th and apart from being so painful I had all the fluid from the injection just under the skin which did not go down for 2 days. I do not think the nurse did the injection very well I it felt like the needle was still stuck in my belly. I did this injection myself the first time and never felt a thing if I get the same nurse again for m injection I shall refuse until she maybe gets some training in her technique. I can provide photographic evidence.
— Jeannette P
Verified review (2407154)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience following your recent injection and that it caused you discomfort and concern.
While some discomfort or local swelling can occasionally occur with injections, we take all feedback regarding patient experience very seriously. Our nursing team are fully trained, experienced clinicians, and any concerns about technique or after‑effects are reviewed carefully.
For reasons of patient confidentiality, we are unable to discuss individual clinical details in a public forum. We would strongly encourage you to contact the practice directly so we can fully understand what happened, review your concerns, and offer appropriate support or follow‑up if needed.
Please contact the surgery and ask to speak with the Practice Manager, who will be happy to assist. Your feedback helps us to continually improve our service, and we thank you for bringing this matter to our attention.
Overall, how was your experience of our service?
Very poor
Review from Google
Excellent service and helpful staff!
— Eleonor
T397996
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you very much for your kind feedback. We’re pleased to hear you found the service excellent and the staff helpful. Your comments are greatly appreciated.
Review from Google
This person left a star rating but no comment.
— Ivaneida Drain
T396234
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide a 5 star rating it is very much appreciated.
Good Visit
Went for health check, nurse was excellent and friendly and made me feel at ease. Arrived 10mins earlier and I only waited for 5mins before being seen. Very pleasant
— Anonymous
Verified review (2402649)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your positive experience.
We are delighted to hear that you found our nurse to be friendly and professional, and that they helped put you at ease during your health check. It is also great to know that you were seen promptly.
Your kind feedback will be shared with the team.
Overall, how was your experience of our service?
Very good
Visit to surgery
All staff very professional
— Anonymous
Verified review (2402267)
Review left 2 months ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback.
We are pleased to hear that you found our staff to be professional. Your comments are appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Very professional and took my blood test quicky and with no pain
— Richard Foster
T396048
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you very much for your positive feedback. We’re pleased to hear the blood test was carried out quickly and comfortably, and we appreciate you taking the time to share your experience.
Review from Google
Thank you so much, for looking after me, we are so proud to have you looking after us, keep up the great work 👍 😀
— martin watt
T396049
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you so much for your kind words and encouragement. We’re very grateful for your support and are proud to care for our patients. Your feedback means a great deal to the whole team — thank you again.
Excellent
There is warm reception and Nurse and Doctors are very professional.
— Anonymous
Verified review (2401922)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback.
We are pleased to hear that you received a warm welcome from our reception team and found both our nurses and doctors to be professional. Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Good service
Good service
— Anonymous
Verified review (2401917)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
We are pleased to hear that you were happy with the service provided. Your comments are appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Tomasz Gruszka
T395770
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide a 5 star rating.
Review from Google
This person left a star rating but no comment.
— david belcher
T395771
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
We’re sorry to see this rating and disappointed that your experience does not appear to have met expectations. As no details were provided, we’re unable to look into this, but we would welcome the opportunity to discuss any concerns directly if you’re willing to contact the practice.
I was very impressed with the way I was treated.
Excellent!
— Adedotun A
Verified review (2401824)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your wonderful feedback!
We’re delighted to hear that you had an excellent experience and will share your comments with the team.
Overall, how was your experience of our service?
Very good
Review from Google
i like going to kingston crescent they are always helpful and clear 🙏🏼👍👍 and da always willing to help dats why i always pick kingston kind regards ian t🙏🏼🐾👍
— Ian Toovey
T395772
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you very much for your kind feedback. We’re pleased to hear that you’ve had positive experiences and felt supported and well looked after. Your comments are really appreciated, and we’re grateful you took the time to share them.
