Verified review (1620327)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Tetanus and MMR Jabs
This was a straight forward appointment, got my jabs, all good.
Apart from the long wait when there was only one other person in the surgery waiting.
— David B
Verified review (1620315)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good
Very good, so nice and clean.
— Pauline J
Verified review (1620314)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
It was good. No complaint.
— Anonymous
Verified review (1620313)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Scan results
I attended the doctors a few minutes before my appointment time, to be told that the wait was 42 minutes. 42 minutes went by still not been seen. An hour later I asked if I was going to be seen today they said in a few minutes. Half hour later I was finally seen so a total of an hour and a half I was waiting. When I got to see the doctor she had no idea why I was there. I was extremely worried about my abnormal results and expected the doctor to at least have some idea about what she was talking to me about.
— Anonymous
Verified review (1620298)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are truly sorry that you were delayed for such a long time. Prior to being seen our clinicians are trained to check the reason for attendance and to also review your medical notes, we are sorry if in this instance this did not happen, we will share this with the team to take learning from your experience.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kind nurse
Friendly, kind nurse.
— Karen M
Verified review (1620223)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
I was seen on the day I called
I put the highest because of all the trouble it is to see a doctor nowadays and I was seen on the day I called. Working through the pandemic, as I also did, I have so much respect.
— Nichola D
Verified review (1620203)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Recent appointment
Because nurse was brill.
— Dennis S
Verified review (1620163)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Nurse was great
Had blood test, nurse was great, put me at ease, very good at getting blood.
— Paul S
Verified review (1620076)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment with Podiarist
Was seen on time, given various exercises to do, hopefully it will relieve the pain!!
— Anonymous
Verified review (1620069)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly nurse
The nurse we saw was very friendly and listened to everything that we said regarding mother in law's welfare regarding her dementia.
— Diane R
Verified review (1620038)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
No waiting
No waiting is good as I like going to my day centre.
— Anonymous
Verified review (1620008)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Exceptional
Given all the issues the country/world is experiencing at this moment in time and the immense pressure the NHS is under I find it amazing that surgeries can still preform to the level they do, albeit under pressure themselves. The reception staff (the most patient of people) and the treatment staff, all work as a professional team ensuring calm caring reassuring confidence. I appreciate the service they provide and regard them in high esteem.
— Steven W
Verified review (1620001)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
It was not good! After the nurse took my blood for analysis, a swelling appeared on my hand and the hand was a little numb. I think it touched a nerve. After a week I feel better with my hand. I'm sorry I can't attach pictures so you can see what my hand looked like. A blood sample should be something very easy for a nurse to do!
— Gabriel D
Verified review (1619998)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. There is always a risk when blood is taken, however please do complete a complaint form, that is available on our website, we can then investigate and provide our findings to you.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
It was very good
It was very good, she was talking slowly, very good English.
— Mujazu T
Verified review (1619988)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Appointment
Your reception staff are rude
— Anonymous
Verified review (1619985)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry you have found communications from staff poor and will share this with colleagues to enable improvement going forward.
Overall, how was your experience of our service?
Poor
Appointment
Found the service to be good.
— John B
Verified review (1619982)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
I wasn't happy having a telephone consultancy as I am a transplant patient and hospital said I should have been seen. I was given antihistamines but had an infection and ended up in qa.
— Elizabeth H
Verified review (1619980)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. It has been proven that telephone consultations can be as reliable as a face to face consultation, there is no guarantee that had you have been seen that your treatment would have differed and the outcome changed.
Overall, how was your experience of our service?
Poor
Recent appointment
Quiet waiting room. Unable to log myself in so had to see receptionist. Had booked online a 1 minute appointment for jab. Running 10 mins + late. Given tetanus jab too. Poor old chap anxious about leg told to go to pharmacy, they advised him to see GP so he came back to be told he had to ring up to make appointment.
— Tina D
Verified review (1619978)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. We are sorry that the self-check-in was not working and that your appointment ran late. Our staff are trained to navigate appropriately when appointments have been allocated. When a waiting room is quiet, this does not necessarily mean that the Practice is quiet.
Overall, how was your experience of our service?
Good
A very good experience
When I phoned surgery I was able to speak with a doctor in a relatively short time, I also got a same day appointment, doctor was very professional, friendly and listened to me and I didn’t feel rushed. A very good experience.
— Eileen T
Verified review (1619976)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
