Verified review (1619967)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Helpful, accommodating
As usual I found the staff to be as helpful, accommodating and polite, as always.
— Anthony S
Verified review (1619959)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Most impressed
My treatment was excellent. Most impressed. Friendly and efficient.
— Patrick B
Verified review (1619955)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Good service.
— Gary E
Verified review (1619953)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
My experience
How friendly the nurse we saw, her name was Heather.
— Anonymous
Verified review (1619952)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Brilliant nurse
Friendly staff. My nurse was Gemma, excellent manner. I was very nervous, she was brilliant.
— Jane C
Verified review (1619949)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Diabetic eye check
Efficient and informative.
— David B
David B works at n /a as retired
Verified review (1619940)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Quite good, I was able to do what was needed.
— Timothy H
Verified review (1619871)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
You could do better
I think the surgery uses the telephone too much and I would like to see a Doctor at least once a year. I have underlined problems with my health and I am 67 years old so I think it’s not to much trouble to see a GP once a year as I have not got a lot of year’s left.
— Paul J
Verified review (1619796)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. We can advise that annual health checks are carried out where required and for other specific health care conditions i.e. diabetes.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly professional nurse
Had to wait 30 minutes as nurse running late but understandable. Friendly professional nurse.
— Terissa D
Verified review (1619781)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Cant fault anything
I was a bit early for my appointment. Lucky this was to my advantage as I was seen earlier. Cant fault anything.
— Anonymous
Verified review (1619778)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Pre-booked treatment appointment.
Just a few minutes wait, then straight in and out. No problems. Infinitely easier than getting a GP appointment.
— Robert H
Verified review (1619767)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Once you get through the dreadful appointment system surgery is good.
— Janice B
Verified review (1619759)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
thank your for your feedback and positive comment re the surgery. We have taken on board your comments re the appointment system and can confirm that this has been shared with colleagues and improvements made wherever possible.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My b12 jab and blood test
Everything was fine and on time, everyone very pleasant and professional.
— Janet B
Verified review (1619569)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Lovely Doctor
Lovely Doctor, very professional visit.
— Robert K
Verified review (1619447)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
I had blood tests done, but at Somerstown surgery. I would like to know the results, please.
— Alida B
Verified review (1619430)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. All patients who have access to Systmonline can view their medical notes, and results, on line. Where blood tests require no action it is our policy we would not routinely contact the patient; however, please be reassured that you would be contacted immediately should there be a need for discussion and/or treatment.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The lady answered any queries I had and was very proficient.
— Stephen B
Verified review (1619184)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Recent appointment
Rude staff, flippant attitudes, no checks on patient record for disability or ongoing health conditions, patient care experience poor.
— June H
Verified review (1619177)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that your expectations of our service has been less than expected and will discuss the issues raised with colleagues to ensure improvements in communication going forward.
Overall, how was your experience of our service?
Poor
Appointment
It's the frustration of not able to see a GP face to face regarding medical issues. I cannot do online medical kinks, I just want answers.
— Margaret K
Verified review (1619153)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thanks for taking time to feedback. Please be reassured that we will put you in touch with the right member of the team for your medical issue. However if they feel a GP needs to be involved that will be communicated to you and arranged during your consultation. We are fortunate to have a very wide and varied team and the GP is not always the most appropriate person.
Overall, how was your experience of our service?
Neither good nor poor
Recent appointment
My partner made 26 calls between 8am and 9am which were for Emergency calls only which mine was, got through 9 05 to be told we can only call between 8 and 9am. Since then I've had a pacemaker fitted only because I broke my hip and ended up in hospital. Where the surgeon found out it was 7 yrs since I had a check up with my irregular heartbeat by my GP who he got in touch with.
— Patrick F
Verified review (1619134)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
thank you for your feedback. In view of this would direct you to our website where you will find a contact for our complaints team, which, once completed, will allow us to investigate this issue further with a written response to you.
Overall, how was your experience of our service?
Poor
