Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thanks for your feedback. We must apologise, feedback requests are sent out for people who have a recorded contact in the previous week(s) - if you can contact the Operations team on 023 9262 7765 with more details, we can take a look into it to ensure we sort this issue out.

Thank you for taking the time to feedback. The COVID pandemic did absolutely affect access - and that was, in the main, for patient safety. However, COVID is over and we have been increasing our access for some time. We are always reviewing our system and making changes where we think there could be benefit to patients. We have a wide team of highly trained and skilled staff. The doctor is not always the person a patient needs to see. That's why we've invested so much in care navigation - to see the right person the first time and avoid unnecessary appointments.

We would dispute that our reception staff are rude, unhelpful and abrupt. They are there to help and they want to help you resolve your issue. They are trained by our GP Partners to ensure the best possible outcome and to be labelled as such is very demoralising.

If you don't have access to online services or a phone, we can support you. You need to contact the practice so we can ensure your record is coded appropriately.

Pharmacies don't have access to your medical notes to be able to write notes, but you can contact our Prescription Hub 10am - 1pm Monday to Friday regarding your medication issue.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback. Our HCAs and Nurses are well trained on blood pressure. They duty doctor is there to supervise our extended healthcare team as well as undertake 'urgent' teleconsultations and on the day advice. In doing this, it saves what would otherwise be a 15 minute consultation, when our nurse likely only needs a couple of minutes of a GP time to either sign a prescription or provide clinical supervision. This enables ups to free up capacity.

Thank you for your feedback. You have been given the correct advice, e Consult is the best way to access support regarding your medical issue. We are aware we are having issues with eConsult caps so you may be able to complete a paper form. We are also introducing a specific service around this topic soon, which we are very excited about. You can also try and book a telephone consultation online or via the phone from 10am Monday to Friday. We do appreciate the screens installed in reception over the pandemic do hamper some ability to hear, but you can always request to go somewhere quiet if possible. The personal identifiable information can include postcode rather than address. Regrettably our receptionists have had an increase in the amount of verbal and physical abuse and threats in recent months, so we do not intend to remove the screens.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thanks for taking the time to feedback. By the sounds of it, you've used our eConsult system and have had one of our remote eHub GPs email you in response to your query. That's exactly what should happen, a digital question more often than not, generates a digital response. You're quite right, they could be from anywhere in the UK! We have a mix of local and national GPs within our team, as do other practices in the country. Rest assured they are qualified and experienced registered professionals, but the beauty of remote working means we can tap into a national pool of clinicians, rather than those wishing to practice in Portsmouth (I'm sure you read the recent article where Portsmouth ahs the 'least' amount of GPs) so we see this as a positive step for our patients, as it increases our capacity. We engage with them regularly so they are very much part of the Portsdown team - just virtually more than physically!

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.