Kingston Crescent Surgery

Recent experience

Always helpful.

— Ian C

Verified review (1618930) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

I was seen quickly

Everyone was friendly and I was seen quickly.

— Brian J

Verified review (1618926) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

Seen quickly, one I do not like is only getting half a text the test giving the rest of message on internet when I keeping telling you I do not have internet.

— Christine P

Verified review (1618921) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. In view of the issue of text messages will liaise with our Business Intelligence Team; and would further request that you make the surgery aware, via telephone or visiting the surgery, that you wish to have an alert placed on your file that you do not have internet access.

Overall, how was your experience of our service? Good

Amazing

Amazing, the doctor was very helpful, checked everything I had wrong with myself.

— Anonymous

Verified review (1618920) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very efficient

Very efficient and the nurse that took my blood really put me at ease.

— Joanne C

Verified review (1618919) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

l was put at ease

I never had to wait too long and when I went in l was put at ease.

— Anonymous

Verified review (1618918) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

So helpful

Dr Nicholson was so helpful, really took time to sort out what was needed and even took the time to send a message to request another blood test. 100% satisfaction guaranteed.

— Vera F

Verified review (1618915) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

I have to have regular blood tests regularly because I am on Warfarin. Every time I have to have one. I rarely have to wait long. Not seen a GP so I can not give any references. The time I have bloody tests are done professionally, friendly and seem to care .Thank you.

— Lee J

Verified review (1618913) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

Your nurses are very nice.

— Brenda W

Verified review (1618914) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Appointment

The service is ok.

— Leonard M

Verified review (1618911) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Looking after me very well

The surgery is looking after me very well. Thank you.

— Gloria P

Verified review (1618912) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

Didn't have to wait to see doctor also Dr Gohil was very good with my problem and very quick to get it sorted.

— Janet M

Verified review (1618907) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

I was really pleased

I was really pleased with the doctor.

— Yvonne H

Verified review (1618908) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

When I can see anyone it's ok but not able to see a real person a lot and not all conditions can be diagnosed over phone.

— Pamela B

Verified review (1618903) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thanks for your review. Complete agree not everything can be diagnosed over the phone. We have a predominantly 'phone first' approach for routine GP and all on the day 'urgent'. That is so a clinician can assess and decide what needs to be seen. Rest assured, if a F2F is required, it will be arranged.

Overall, how was your experience of our service? Neither good nor poor

Welcoming, efficient

Welcoming, efficient, open space, car park is really a bonus.

— Liliane H

Verified review (1618899) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Would be nice to actually speak to a doctor either via phone or face to face not have to do a e consultation and receive a text message.

— Sarah P

Verified review (1618898) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. As you are aware we support a triage to enable phone access with a clinician when there is an urgent need. eConsults offer an opportunity for a more detailed communication which is reviewed upon receipt and acted upon as appropriate.

Overall, how was your experience of our service? Poor

My experience

Was quick seeing nurse, just wish it was this easy to see a doctor.

— Christina L

Verified review (1618894) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments and 4 star review.

Typically our GP appointment's are not waiting a long time, unless there is an in house emergency / particularly unwell patient.

GPs are outnumbered by our staff, but we do have routine appointments available 7pm the night before online, 10am on the day (online and via phone). When you call to book our trained staff will ask some questions to ensure it is a GP appointment required. Quite often we are fortunate, with our extended team, to be able to offer a more appropriate clinic.

Overall, how was your experience of our service? Good

Very helpful

Karen was very helpful, explaining the procedure and what the results may show.

— Anonymous

Verified review (1617786) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccination

Good service.

— Samuel A Samuel A works at PPG as Senior Radiographer

Verified review (1617586) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Very Satisfied

I was very impressed with the health worker who served me at the time. Everything went smoothly and to perfection.

— Anthony B

Verified review (1617295) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient