2 appointments - 1 )The difficulty in getting through on the phone is very frustrating. Once through however the receptionist was polite and made my appointment at a time to suit me. 2)The Econsult has its good and bad points. It is very frustrating to log on and see E consult is closed and you cant even upload your query. It tells you a time you will get called back but more often than not it doesnt happen by that time.
Reply from Kingston Crescent Surgery
Thank you for your comments. We are sorry that access is a frustration for you, we advise patients that require a an urgent appointment ( this for is acute and immediate issues) to call at 8am, for a routine appointment call from 10 am (long standing or recurrent issues that require more than a 2 minute initial triage). To clarify eConsults open from 7.30am where it is important that you select the correct form for completion, you will receive a text to confirm when you can expect to be contacted, in most instances this is via text or email, unless further information is required and you may be telephoned. Please note this is an appointment led service, therefore once capacity has been reached you will be appropriately signposted elsewhere, however we do have doctors available at all times for our Contact Centre staff to refer to where required.
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