Kingston Crescent Surgery

Excellent service

The last couple of visits l can only say excellent service and very friendly.

— Susan S Susan S works at PGS School as Just retired

Verified review (1615479) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Jestem zadowolony z podej?cia lekarza do pacjenta

— Andrzej N

Verified review (1615446) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thanks so much for the 5 star review. We've had to use google translate on this one! The response is:
"I am satisfied with the doctor's approach to the patient"
We are pleased to hear it! Thanks very much.

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Jak ogólnie oceniasz nasze wrażenia z korzystania z naszych usług?</font></font> Very good

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Na ile jesteś zadowolony, że jesteś traktowany z godnością i szacunkiem przez personel?</font></font>

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">W jakim stopniu jesteś zadowolony z tego, że przychodnia lekarska angażuje Cię w podejmowanie decyzji dotyczących leczenia?</font></font>

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Jak bardzo jesteś zadowolony z wyniku leczenia?</font></font>

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Co najlepiej Cię opisuje?</font></font> Professional

Wound dressing…ongoing

The lengthy process of a hole in my chest wall closing up is a lengthy process for my body to accomplish, - as it would be for anyone else.
The speed with which infection can take hold is something that I have seen so many times during my lifetime, and when it came to me being in the frame for preventative aftercare, I was grateful for all that has been done to date to keep the wound site (and operation site) clean and gunge-free by the clinicians at my practice.
I am in the last few weeks (at the rate of healing so far) of dressing changes and hope to be clear very soon.
The advice given at the time of dressing and the care extended to prevent serious infection has been invaluable and the staff cannot be praised highly enough.

— Richard L

Verified review (1615437) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Jestem zadowolony z podej?cia lekarza do pacjenta

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

I came back to Kingston Surgery as I was staying with my parents after surgery so I had to join Oaks as I was in another area.

— Glen M

Verified review (1615416) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Happy with the help offered and given.
Pleased that I am on your annual health check up list, it gives me peace of mind.

— Robin C

Verified review (1615404) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleasant

I booked the wrong location but the lady on reception was very helpful and managed to fit me in with no issues. Very pleasant visit.

— Philip W

Verified review (1615341) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely doctor

Lovely doctor.

— Juliette T

Verified review (1615322) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Happy with the experience

Everything went fine, we are happy with the experience. Thank you.

— Anonymous

Verified review (1615262) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Telephoned at 8 am and requested the doctor call back. Doctor phoned at 8.20 and talked me through how I was feeling and my symptoms, she then arranged for a prescription to be sent to my nominated pharmacy.

— Lynn M

Verified review (1614871) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

They helped me

They were prompt and they helped me.

— Dean B

Verified review (1614784) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very understanding

The doctor couldn't have been more helpful, was sympathetic to the problem, and was very understanding.

— David B

Verified review (1614776) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Received a call from a nice lady who explained some issues with me.

— Anonymous

Verified review (1614669) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

That's what I call service!

The physio was very thorough, quickly realising my problem. He suggested some exercises which should help me and wrote them down so I should not forget them! That's what I call service!

— Joy W

Verified review (1614647) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very welcoming

The doctor and nurse are really nice and very welcoming, always help me out with my problems.

— Darren J

Verified review (1614643) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Because the surgery was nearly empty and was by the time I was seen 30 minutes later than my appointment I had to check to see why.

— Sharon M

Verified review (1614631) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thanks for your feedback. Number of patients in the practice is, unfortunately, no indication of the complexity or how acute the problem is that is being dealt with. We telephone traige a lot of patients and, on occasion, have to facilitate ambulance conveyance. We may have a patient in a consultation room that has fallen very unwell and we need all available staff to assist. It's not a common occurrence and we appreciate people's understanding when it does happen.

Overall, how was your experience of our service? Neither good nor poor

Kingston Crescent Surgery

It's so hard to see a doctor. I had a letter to say I got kidney disease, I would have liked to have seen a doctor, I was so shocked.

— Anonymous

Verified review (1614624) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry to hear that you were shocked by the letter . We have letters of this nature that are sent out for information purposes that we assume is what you refer to. We will feed this back to the team so they can review the wording in order not to cause distress

Overall, how was your experience of our service? Neither good nor poor

Kind, friendly

Kind, friendly with a Friday (here comes the weekend ) smile.

— Carol M

Verified review (1614595) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Had trouble getting through on phone, when I eventually got through I was told I had the wrong line although I thought it was an emergency. Got through a second time this time the person was more helpful she said she would pass on the message to the diabetic team and told me an alternative to do which I did and they gave me an answer. Second time I had to contact a doctor was good got a good response and was seen the same day.

— Brenda B

Verified review (1614585) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for the 4 star review and your feedback. Our contact centre team have clinically led pathways to establish the best course of action. We are sorry this wasn't clearly communicated but we are really pleased to hear you had a good outcome and found communication to be prompt

Overall, how was your experience of our service? Neither good nor poor

Recent appointment

Quite responsive.

— Christine C

Verified review (1614581) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

Nice personnel.

— Anonymous

Verified review (1614579) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good