Verified review (1614576)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Seen the same day
Call back from Dr and seen the same day.
— Patricia E
Verified review (1614573)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Nice and helpful
The Lady that served me was nice and helpful, for me it makes all the difference.
— Victoria L
Verified review (1614562)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— florence munemo
T356971
Review left 4 years ago
This review complies with Google's policies.
Appointment
The appointments go well it is just frustrating that the appointments take a while.
— Anonymous
Verified review (1613347)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. We are sorry that gaining access often requires perseverance, unfortunately this is an issue for all of Primary care, however we are pleased that the appointment itself is to your expectations.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Little confused didn’t go to Kingston surgery went to Cosham!
My appointment there was less then good! Was put on steroids which I said I didn’t need as was a chest infection needed Antibiotics but was ignored! They didn’t work! Phoned back after finishing course was feeling really poorly and was told I should have been given Antibiotics as well!
— Lesley J
Verified review (1613330)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you felt you were not listened to during your consultation, often the first line of action can be one type of treatment, if that does not work you may be offered an alternative. Also it is worth noting that clinicians do sometimes have different opinions as to the first course of treatment, this does not mean one of them is wrong, but have differing ways to treat.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I rang the drs for a routine appt because there were 4 things of concern. My worries accumulated! I was told that was rather a lot! I was told I would get a call back by 6.30 that evening. I was rung at lunch time and advised to go onto econsult the next morning at 7.30, with 2 ways in Sent to me. Go to the chemist about the cough that seemed to have developed more since covid. I would hear by 6.30 about my ear. I was rung late afternoon and given an 8.30 slot at Cosham the next morning. So having managed to spend over 20 minutes answering econsult, unsatisfactory I went To Cosham. I saw a helpful nurse practitioner who prescribed a spray for my ear. She kindly looked at the marks on my breast, and the growths on my neck. She didn't think my breast was of concern and the growths were cosmetic. So in my alloted slot she helped with 3 of the problems, and reduced the rising blood pressure.
— Heather M
Verified review (1613267)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. Standard practice is for one issue per appointment, often an eConsult is the best option for certain ailments, however we are pleased that the Practitioner was able to assist you with three concerns.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly, polite
No problems. I was in, procedure done and out within 15 minutes. Friendly, polite staff. Clean premises.
— Victoria K
Verified review (1613262)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Poor Performance
Not so much Kingston Crescent per se, but more Portsdown Group Practice as a whole. Terrible set up trying to get an appointment, especially econsult.
— Graham A
Graham A works at Charity as Veterans Substance Misuse Recovery Worker
Verified review (1613230)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. Primary care in general has issues with access, however we constantly monitor our resources and ensure we offer the maximum number of appointments that we can. eConsults are released each morning and then closed once we have reached capacity for the day.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid Vaccination
Covid Vaccination as usual one appointment for innumerable patients. However the queue continued moving albeit slowly! Likely the only way to get it done.
— Lynda M
Verified review (1613226)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Appointment
I was happy with my appointment.
— Nia C
Verified review (1613223)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Appointment waiting time was a joke
— Caroline M
Verified review (1613221)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Podiatry
The opportunity to actually get an appointment would be nice, or even speak to a doctor
— Anonymous
Verified review (1613219)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Access is an on-going issue that we constantly strive to improve where possible. A triage appointment in most cases is carried out initially, this will then determine which clinician is appropriate to deal with your request.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood tests
Went for some blood tests, was ok, a job done by good professionals.
— Fernanda L
Verified review (1613082)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Gave me reassuring advice
The appointment itself was fine, the healthcare assistant was not 100% sure so asked a doctor who new straight away and gave me reassuring advice.
— Anonymous
Verified review (1613043)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
I brought my mother to Kingston crescent at 0930 hrs for 0945 hrs appointment only to find the appointment was booked at Southsea hub, a mad dash to Southsea, the receptionist "fitted" us in.
— Lydia S
Lydia S works at N/a as Retired
Verified review (1612973)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments, we are sorry that you attended at the incorrect surgery, we do ensure that we advise where your appointment is on booking, however apologise if this was not the case. We are pleased that you were still able to be seen when you attended at the correct location.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Vaccine
It's was very good, staff were friendly, got on time.
— Anonymous
Verified review (1612890)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I went to check my BP and the nurse said I needed to update my tetanus shot and took 5 minutes and I had my shot... thanks.
— Sergio M
Verified review (1612331)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Appointment with Prescribing Paramedic
Whilst making appointments is still frustratingly difficult, on achieving this I cannot fault the professionalism and empathy of the clinician I saw.
He was welcoming, understanding and very thorough in his examination and explanation of proposed treatment. I was quickly provided a prescription, a follow up blood test and am awaiting an X-ray.
The only issue I have is that I need to be reviewed again after the test results and yet I am unable to make a follow up appointment.
— Jacqueline A
Verified review (1612325)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Can never get an appointment. Receptionist think they run the universe and believe it's within their job description to be rude and unhelpful.
— Anonymous
Verified review (1612307)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. It is well publicised that access to Primary care is an issue, however we ensure we maximise the appointments made available to patients, we have seen a small increase in those over the last few months. Please note that our reception and contact centre staff are employed to ask questions and appropriately signpost to other services where required, often patients perceive them as being rude, when they do not get the preferred outcome when they contact.
Overall, how was your experience of our service?
Very poor
