Kingston Crescent Surgery

I was so impressed

I was so impressed with the doctor who first rung me. Then to get appointment so quick. When I got to Kingston Surgery and booked in I only waited a short time before I was called in. The man I saw checked my nose and told me exactly what was going on. He prescribed exactly what I needed and I was back home in just over an hour. Very very well done to all concerned.

— Douglas C

Verified review (1612202) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

I was happy with my recent visit to see the GP. She discussed with me the health issues I brought to her attention and what action should be taken. I will now have referrals to the appropriate NHS Departments.
With regard to the additional questions I am unable to comment about the outcome of my treatment as that is still to come.
Also, whilst I was very happy with the GP at the appointment, I had tried previously on quite a few occasions to get even a telephone appointment without success.

— Jennifer C

Verified review (1612170) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

Very happy being sorted at last.

— Pauline H

Verified review (1612080) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Quick to be seen

Quick to be seen and referred.

— Karen B

Verified review (1612067) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Was pleased with service by nurse Haley. Always a pleasure to see her which I have been doing over a couple of months.

— Sally W

Verified review (1612064) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Because it was good. Okay.

— Andrew K

Verified review (1612054) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very pleased

Kept to appointment time. Very pleased with treatment I received, very professional.

— Frederick W

Verified review (1612046) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

ECG BP Review

Very professional, friendly staff. Answering all my questions and making me feel relaxed.

— John R

Verified review (1612041) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very quick and efficient

Taking my dad for his covid and flu jab we were straight in and out, very quick and efficient. Very good system you had in a place.

— John D

Verified review (1612038) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

Very helpful.

— Julie B

Verified review (1612033) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Everybody is very nice

Getting an appointment is not great. But when I got there everybody is very nice and understanding, for that I gave you a 5, thanks.

— Elsa T

Verified review (1612032) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Steroid injection for carpel turnnel syndrome

It was very good experience. It took only 15 minutes for my appointment which was great.

— Anonymous

Verified review (1612029) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Speed in which I was called in, explained what was wrong and what the treatment will be.

— Douglas C

Verified review (1612027) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Very polite.

— Sheila M

Verified review (1612025) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Appointment

Because it was good.

— Michael J

Verified review (1612018) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Appointment

Trying to get call back can not get anywhere

— Anonymous

Verified review (1612014) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Please persevere with us until you receive your required outcome.

Overall, how was your experience of our service? Poor

Quick and easy

Nurse managed to take blood ok, quick and easy.

— Sandra P

Verified review (1612016) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Polite

The politeness of staff.

— Lisa B

Verified review (1612012) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

My experience

Good delivery of blood samples efficiently carried out. Problems getting fit note activated on time that satisfies the DWP ?

— Anonymous

Verified review (1612011) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have our own service standards for processing fit notes and cannot guarantee that this will coincide with the requirements of other services.

Overall, how was your experience of our service? Good

Good staff

Pleasant and good staff.

— Gary H

Verified review (1612010) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good