Verified review (1612003)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
A good doctors surgery
They are a good doctors surgery, I need them and they were there but they could make more same day appointments available.
— Jill G
Verified review (1612002)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
Friendly staff
How clean it was, friendly staff.
— Anonymous
Verified review (1611999)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Can’t fault the Gp
Following an econsult was given a prompt appointment. Found the GP to be very thorough and considerate. Can’t fault the Gp. But would have preferred not to be met by a receptionist that when I approached the desk shouted across the one I was speaking to “does it not work then” she was referring to the automatic system for logging in, I wasn’t aware that it was there. When I said I don't use this surgery usually and I didn’t know it was there, she back down a bit, justifying herself saying oh they keep saying it’s not working and just come to the desk. I appreciate the job is stressful but her frustration shouldn’t be put onto the patients.
Other than the above all good.
— Karen B
Verified review (1611729)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. We are sorry that the receptionist was abrupt and will share this with the team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Was good.
— Anonymous
Verified review (1611713)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
An anxious patient put at ease
Went for routine blood test. Used self check in for the first time, easy to navigate. Seen by a very happy, helpful nurse. An anxious patient put at ease!!
— Anonymous
Verified review (1611698)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service
I always get excellent service and the receptionist are always polite and helpful.
— Raymond B
Verified review (1611690)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Recent appointment
Once you have managed to get an appointment staff are helpful friendly and not rushed
— Anonymous
Verified review (1611682)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind comments.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Fast, efficient, friendly
As always, the experience at Kingston Crescent surgery is fast, efficient, friendly and helpful.
— Georgina D
Verified review (1611323)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
All good
All good, hardly had to wait, very friendly.
— Anonymous
Verified review (1611238)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and helpful
Nurse was very friendly and helpful.
— Linda L
Verified review (1611176)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Helpful and understanding
Helpful and understanding reception staff, patient, calm, clinician explained everything,
Good experience.
— David D
Verified review (1611158)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test, 10 min appointment - wrong results? & not online
The Nurse & the appointment itself where perfect... but:
On the 1st June, the next day, I received a text message saying my results where ALL NORMAL with no action required.
On the 3rd June, I received a text message saying my tests for the Liver where ABNORMAL and an ultrasound would be needed. No communication since.
At the appointment, I had specifically asked if the results would be uploaded to the Online TPP 'Results' page and was told they would be, once processed. Ten days later the test results are NOT on the Online TPP page, (even though I have access to my results).
— Philippe H
Verified review (1611121)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. All results that are received are saved to your record, however due to the volume received this can take time. If the results are still not showing please contact the practice so we can look into this and resolve the issue.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I was left in tears as staff very rude and unable to get appointment still need to no if pregnant
— Anonymous
Verified review (1610610)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you found the staff to be rude and you were unable to gain an appointment. Please do persevere if you are unable to gain confirmation through alternative means.
Overall, how was your experience of our service?
Very poor
Appointment
I and my daughter had an appointment, but I registered late on the till because my daughter is not familiar with the registration process, so I took my daughter's slot instead. I just hope that the surgery will be kind enough to accommodate us both since we were already there.
— Anonymous
Verified review (1610506)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. If an error is made, where possible we would accommodate and see both patients.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
E consult
I requested some medication via e-consult but you are not given a day or time window as to when the GP will call. Both times I was unable to answer my phone. I received a voicemail and a text message advising that the GP will phone again at a certain time but I was unable to reply to the message, nor did the GP leave a name so I was unable to advise that it was not convenient.
There was a follow up call e-consult which I was not aware was going to happen as it came out of the blue, no notification that it was going to happen and I was up a mountain at the time!!
— Anonymous
Verified review (1610398)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments, when you complete an eConsult, you will receive a text confirming receipt and advising a timescale via the admin team. In most cases you will then receive a response in the form of a text or email, but sometimes a phone call is required, that is why you are not given a day or time.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
No problems, I was seen on time, efficient staff.
— Irene W
Verified review (1610336)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The staff were polite
Because the staff were polite and very pleasant.
— Anonymous
Verified review (1610326)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Made me feel comfortable
Excellent patient skill, made me feel comfortable.
— Andrew H
Verified review (1610316)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
Urgent medication
Doctor acted straight away on urgent medication.
— Martin R
Verified review (1610312)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
