Verified review (1610326)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Made me feel comfortable
Excellent patient skill, made me feel comfortable.
— Andrew H
Verified review (1610316)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
Urgent medication
Doctor acted straight away on urgent medication.
— Martin R
Verified review (1610312)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
Always ex service.
— Terence B
Verified review (1610313)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Recent appointment
I found it helpful.
— Anonymous
Verified review (1610310)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Wonderful nurses
The receptionist is very friendly and the nurse's are wonderful too.
— Jason B
Verified review (1610309)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
The nurse was very good
I dont like needles and the nurse was very good.
— Tina G
Verified review (1610308)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
Timing very good.
— Margaret C
Verified review (1610306)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
I am extremely grateful
What is there to say, except that the staff were as cordial and as helpful as they always are.
My visit was done and dusted quickly and efficiently, as ever, and I am intelligent enough to understand them “the first time around”, so there’s no awkwardness there.
The doctors follow-on phone call was welcome, showing me that communication with other specialists within the practice was spot on!
I know now that the increase, albeit small, in my medication is necessary, and the changes also are for my good(health).
For that, I am extremely grateful to a service so under pressure right now!!
— Richard L
Verified review (1609614)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Nice as I came for a blood test.
— Anonymous
Verified review (1609409)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient
All was efficient.
— Jacqueline B
Jacqueline B works at Practice Plus Group as Receptionist
Verified review (1609390)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Medication review by phone with pharamist
Felt like he was going through a template asking questions to tick boxes.
Told me the drug I was taking for many years could cause sudden death, did I want to stay on it?
I had done some research so knew it was very dangerous in overdose but I only take a small dose, so decided I would stay on it.
I felt some patients would have been bullied into changing medication.
That said the phone call was on time and my medication was sent to the pharmacy quickly.
— Anonymous
Verified review (1609380)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Often during consultations templates are followed and completed, this is to ensure that nothing is missed. We will give highlight side effects and possible outcomes form taking medication, however it is as much your responsibility and our to make an informed decision with the given facts. We do not "bully" our patients into changing medication, but will give our advice and guidance. We are pleased that other than that you were pleased with your consultation.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Tetanus Vaccination
I was messaged to make a booking for a tetanus vaccination that I was due. The online booking process was straight forward and I arrived at the surgery 10 minutes early. My appointment time was spot on and I didn’t have to wait and my treatment was explained and the needle hardly hurt when it was injected. All in all I was very happy with my experience on this occasion.
— Stacy P
Verified review (1609375)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very quick and efficient
Very quick and efficient - vaccination top ups.
— Pauline A
Verified review (1609374)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment or not.
I started trying to get an appointment at 8am Monday morning. I eventually got to speak to someone on Tuesday morning. I was told no one could see me and to go online at 7.30 on Wednesday morning. I did this and received a reply saying someone would get back to me before 6.30pm on Thursday. When they didn’t I clicked the link to let them know.
The next morning I received a text saying they had already informed me that I might have to wait until June the sixth before anyone got in touch. They hadn’t.
— Anonymous
Verified review (1609372)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. We do record all contacts to patients, whether via text, telephone or letter, therefore if you contact us directly with all of your details, we can look into this and provide directly with our findings.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
B12 injection
My visit to have my injection was good, nurse was cheerful and efficient.
— Keith B
Verified review (1609364)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Blood testing.
— So M
Verified review (1609070)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetes review.
I was seen last Thursday by Hayley, the specialist diabetes nurse. I found her examination and questions regarding my visit very appropriate and professional. Hayley was pleasant and carried a good sense of humour, necessary with my jokes.
The blood test were taken and the examination of my feet along with blood pressure and pulse, finishing with my weight going on record.
The whole experience took less than expected and I left feeling secure that if there was any negative tests results then I would be contacted.
— Peter H
Verified review (1608931)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I didn't feel rushed
The staff were very helpful and friendly. Seen very quickly. Talked through everything with me and I didn't feel rushed or hurried at all. Thank you.
— Tina H
Verified review (1608795)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Worried About My Health.
So, given I am 50 this year, I am listening to my body even more, any slight pain, little bump seems to resonate with me a little more these days, so when I was feeling tired, out of breath, always wanting to rest, I was seen quickly and my fears were elevated, after a blood test I am low on red blood cells and now on Folic Acid tablets, I was seen the same day, no issues and felt I was dealt with expertly.
— Marcus F
Marcus F works at Cubitt and West as Lettings Manager
Verified review (1608789)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
