They helped me straight away and was very understanding.
— Angela M
Verified review (1606368)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
Recent appointment
Excellent service.
— Gary S
Verified review (1606369)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Consultation
Outcome of the consultation pleasing.
— Anonymous
Verified review (1606365)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
My experience
Good but too much to remember, not happy to be honest to be told cannot make a appointment and ring 111.
— Anthony F
Verified review (1606364)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. When we have reached capacity you will be appropriately signposted.
Overall, how was your experience of our service?
Good
Nurse put me at ease
Nurse put me at ease, and made me feel comfortable.
— Ruth C
Verified review (1606363)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Very professional
Very professional and friendly staff.
— Shane B
Verified review (1606353)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The nurse was very professional
Very good Diabetic appointment and the nurse was very professional and explained everything to me.
— Michael T
Verified review (1606306)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Reception staff member rude
I’ve never had any issues and and tested well by the medical and reception staff. Recent appointment I was met with an abrupt receptionist. I asked a simple question about if I had checked myself in correctly. She asked my name then said I can’t say your surname so I won’t try… as she speaks sooo loudly she announced my full name and address to whole waiting room. After asking her to not shout my details out I repeated my question. She repeatedly said my appointment is at 2:40; it was 9:20!!! I assured her it was 9:20 I have checked in, she repeated 2;40. The nurse then called my name I said thank you to her and walked towards nurse, she proceeded to shout over the waiting room saying I don’t have an appointment! Just to reassure you I did have an appointment the system booked 2 different times? The 2:40 was cancelled during my 9:20 appointment. So the ‘other’ person booked at 9:20 she told me about was me!!
— Diane W
Verified review (1606295)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your review and rating. We are so sorry that your check in process was not smooth! We will look at rotas to find out who was on front desk at the time of you r arrival and relay this review to them and their line manager for learning and action. It is not common practice to relay patient details. When we we have to verify identity, we will usually ask the patient to confirm details to us as they can do so at their choosing i.e. quietly, in writing etc. it is also completely unacceptable for anyone to be shouted at as they leave the desk.
We are terribly sorry that you had this experience and we will address this as a matter of urgency.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good service
I rang the urgent appointment line in the 03/05/22 once I got through, I was quickly phoned back by one of the doctors who decided I needed an appointment. I was seen the same morning by Dr Stradling. My experience was once I got through on the telephone I received a really good service.
— Sarah M
Verified review (1606271)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Telephone Consultation
I had a telephone consultation with a doctor. Everything fully explained in a friendly and concise way so that I was happy with the options available to me and the pros and cons.
— Andrew H
Verified review (1606270)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very difficult to get an appointment/eConsult
The surgery and the staff/practitioners are good. If you can get appointment.
Currently everything needs to go via the eConsult service, which is "full" by 8am, with no option other than to visit in person, or wait until the next day/week.
— Anonymous
Verified review (1606265)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your review and rating. We are pleased to hear you are happy with the service you receive.
Whilst we do encourage the use of eConsult, particularly for patients who struggle to be able to call us at 10am when the routine line opens, it is not the only way of accessing GP support. Appointments are released daily in the week online and at 7pm Monday to Friday for the following day. There is, of course, huge demand for GP appointments when they may not be the most appropriate team member for you to see. We recommend eConsult as we can put you in t ouch with the 'right' person first time, rather than risk you have a telephone consultation with a GP who advises you to contact or refers you internally to the 'right' person
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Very good.
— Anonymous
Verified review (1605720)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Very very very long wait.
— Josephine M
Verified review (1605717)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Unfortunately we cannot ascertain whether you refer to booking an appointment or waiting on arrival for your appointment so cannot comment further. We do hope you were satisfied with the service yo received in your appointment and, if there was a long wait on the day, this was communicated to you.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
Excellent from start to finish.
— Amanda L
Verified review (1605670)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test , blood pressure, weight.
This was a routine check and I was treated very well indeed.
Any questions I asked were answered to my satisfaction.
Also Dr Monnery looked at a problem on my cheek bone took photos and sent them on to the skin department. Excellent service here as well.
— Margaret G
Verified review (1605628)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I can't comment on outcome of blood test yet (below) as waiting for result.
— Linda S
Verified review (1605605)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Best nurse I've seen
The nurse was really nice, I felt comfortable talking to her, she's the best nurse I've seen.
— Tracy K
Verified review (1605582)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very happy
Very happy.
— Anonymous
Verified review (1605503)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Recent telephone call
We were called by Portsdown Practice to advise that my recent blood results had flagged up a potential for Type 2 Diabetes, as my blood sugar level was 42, just outside the upper normal range of 41. The ensuing conversation dealt with my current lifestyle - mainly that I was clinically obese and overweight is a critical factor in the development of diabetes. My diet of fresh fruit and vegetables plus red and white meat with no cakes, biscuits, crisps or sweets, was deemed on track and my low alcohol intake was a plus. BUT my smoking (6-8 per day) was considered a risk factor.
My recent knee replacement surgery had inhibited exercise, but my delayed recovery was now improved so I am more active & able to use a Pedal Exerciser: this is already helping me to lose weight, as well as making me feel more agile, fitter and less depressed.
— Susan W
Verified review (1605413)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Felt very safe
I felt very safe while waiting at surgery. Injections administered very efficiently (though I hadn't anticipated 3 instead of 1!). Would have preferred a nearer surgery than Kingston Crescent due to no car, but otherwise just fine.
— Joanna G
Verified review (1605240)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
