Kingston Crescent Surgery

Pleasant staff

I was a bit nervous but was put at ease by pleasant staff.

— Kieron R

Verified review (1605175) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good experience

Arrived early and was seen early.
Nurse was friendly and efficient.
Good experience.

— Anonymous

Verified review (1605019) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Really disappointed with your current system, trying to get through when you are in so much pain is a joke.

— Joy W

Verified review (1604939) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry to hear you find our system 'a joke'. If you are in acute pain that would suggest you require an urgent appointment. Whilst we acknowledge our system is not perfect, we consider our acute support to be accessible. You do need to ring as close to 8am as possible, and you may have a small wait, or have to try a couple of times to access the queue - but at that point you will be care navigated or have a call-back from a clinician. They will then discuss your medical issue and agree the best way forward whether that is a face to face appointment, medication or analgesia, referral etc.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite and efficient

Polite and efficient staff.

— Melissa B

Verified review (1604893) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Super nice

The nurse giving our baby her jabs was super nice, friendly and professional.

— Szilvia B

Verified review (1604878) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Completely at ease

The nurse that treated me (Rebecca) was excellent, she made me feel completely at ease, 10 out of 10.

— Glynis E

Verified review (1604873) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Couldn't be happier

We attended for our travel vaccinations and couldn't be happier with the care and attention we received. Lots of good advice and explanations of the sort of problems we may encounter.

— Robert G

Verified review (1604854) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Turned up on time, given an injection on time.

— Mark A

Verified review (1604848) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Rude and unhelpful people on the desk.

— Gary W

Verified review (1604763) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thanks for your feedback. Please can you give more detail with dates/times to [email protected] so that we may investigate this.

Overall, how was your experience of our service? Very poor

Kingston Crescent Surgery

Called at 2 pm, doctor called back at 2:10, seen and the prescription was in hand by 3 pm.

— Daniel F

Verified review (1604743) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

How quick I was seen.

— Kimberley D

Verified review (1604742) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Seen promptly and efficiently

I came for a blood test was seen promptly and efficiently, nothing was too much trouble.

— David B

Verified review (1604725) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy with the services

Very happy with the services provided by the surgery as GP visited on the day of the request and organised all required to progress with the support required.

— Anna L Anna L works at Meadow house care home as registered manager of Meadow House- completed on behalf of Mrs Lim

Verified review (1604720) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

My experience

The customer service is very bad, they take long time to answer your call, queries.

— Ayat O

Verified review (1604713) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that our customer service is not to your expectations, we will share this with our team.

Overall, how was your experience of our service? Very poor

Head dressing and Flu like symptoms after covid

I have found GPS assessment via mobile phone good ... although a little concerned about persistent cough and nose blowing to date (some time after have covid).
The head dressing at Somerstown by the nursing staff is excellent...they are so helpful and jolly.

— Anonymous

Verified review (1604711) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

Gone down hill

— Anonymous

Verified review (1604705) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team.

Overall, how was your experience of our service? Very poor

Emergency appointment

I rang in the morning to request an emergency appointment and was seen within 2 hours.

— Anonymous

Verified review (1604699) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

All good.

— Anonymous

Verified review (1604697) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Doctor was excellent.

— Michael B Michael B works at M boyce commercial as Gas engineer

Verified review (1604694) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Very quiet in reception which was nice. I moved seats as a couple sat right next to me even though all other seats were available.
Blood pressure machine was not logged in but reception fixed this.
Running 15 mins late but this wasn't an issue.
Nurse Judith was lovely and put me at ease. She made me an appointment for blood pressure and also gave me vaccines that popped up as over due on my profile. She made not dread coming back!

— Claire M

Verified review (1604693) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient